Customer Service Security

ELLEN R JOHNSON-POWELL___________________________________________

Laurel, MD 20723 abhssf@r.postjobfree.com LinkedIn.com/in/ellenpow (H)

301-***-****; (C) 240-***-****

Professional Summary

Proactive and energetic Information Security Professional with

extensive experience in network administration management. Result

driven determination for technical system maintenance with proven

results in implementation and conversion support. Dedicated to provide

exceptional customer service and quality work performance.

Technical Skills

Active Directory, Windows 03/07, XP/NT, Tivoli (Single Sign-On/IDM

Identity Management), HP Service Manager, Remedy, Vantive, MVS -

(RACF - Goods/GLIS, SMS, MM, JE2EE), SecurID, Macess, Novell/ZenWorks,

Groupwise, Lotus Notes, Mumps, HSDIAMOND, Business Objects, Microsoft

Office Suite 97/03, EMS, SIS, Heath Connect(Epic), and GE Centricity.

Additional Professional Experience

National Security Administrator, Data Security Assistant, Group

Accounts Rep; A/R and A/P Specialist; and Bank Teller

Recent Professional Experience

TEK SYSTEMS/CIGNA - Philadelphia, PA

Contractor/Information Protection Specialist

(8/09 -

3/10)

Managed and maintained Great West project user profiles to Cigna West

network and server provisioning; established Role Based Access

Controls (RBAC) and Single Sign-On (SSO) for the integration,

implementation and transitioning of the acquisitioned thirteen Great

West areas; provided security compliance protocols for network systems

and user profile administration modification and maintenance.

.Interpreted user profiles and analyzed user data based on integration

of role based access controls; gathered and researched user data

reports based on Cigna networking tools for the modification of role

based access controls. .Maintained role based access controls for

network/system access/profiles in Active Directory, Windows and other

software platforms.

.Primary liaison for the provisioned users of CIGNA West for network

system access/profile controls using Tivoli and Windows 2003 while

maintaining HIPAA compliance, monitored system/application conversions

and other application access controls.

.Conducted security queries/reports on data integrity, monitored and

served as Tier II/III level support for incidents and service requests

tickets, maintained user profiles and security compliances and on

other aspects of information protection; participated in internal

audits to assess the information protection role based access control

guidelines.

KAISER PERMANENTE - Silver Spring, MD.

Senior National Security Administrator

(3/05 -

5/09)

Administered user provisioning administration and maintenance for the

Kaiser Permanente's network system, provisioned user profiles

migrating users from Novell network environment to a Windows 2003

network environment platform; and assessed and maintained security

compliance protocols for SOX/HIPAA guidelines.

.Conducted security queries/briefings on data integrity, security

breaches on other aspects of information protection and participates

in internal/external audits to assess the information protection

guidelines.

.Facilitated system security projects/assignment on the assessment of

system/applications for development/testing, deployments,

implementations and conversion support.

.Monitored and served as Tier II/II lever support for

incidents/service requests tickets, analyzed and resolved problem

calls/queries on system/access exceptions.

ELLEN R JOHNSON-POWELL___________________________________________

Senior National Security Administrator (Cont

(3/05 - 5/09)

.Lead and assisted IT projects for implementations, conversion support

and maintenance of infrastructure platforms of automated clinical

systems and integration of system/application workflows.

.Implemented identity management and role based access with the Tivoli

Tool for single sign-on profile provisioning for compliance and

maintaining data discrepancies and workflows for new and existing

automated systems.

.Mentored and trained alternate staff on daily procedures and system

maintenance.

Montgomery General Hospital, Olney, MD

(5/08 - 11/09)

PBX Operator (PT/PRN)

Responsibilities included handling incoming, outgoing and intra-

service calls from the PBX Operator Console. Operated and processed

requests for patient location, overheard paging and pager activation.

.Processed emergency calls per established Code/STAT protocols and

monitored various alarms and processing duties assigned by Hospital

Emergency/Disaster Recovery protocols.

.Obtained necessary information and transferred calls to correct

extensions and schedule appointments for affiliate medical offices

calls.

.Corrected and updated posted information and maintenance of phone

directories on the hospital phone directory list and the affiliate

medical offices directory.

.Maintained confidentiality, security and integrity of patient health

information and hospital organizational data. .Ensured release of

patient and hospital information is consistent with all privacy and

HIPAA policies.

Kaiser Permanente, Silver Spring, MD

Health Connect Security Coordinator (EPIC)

(11/04 - 3/05)

Facilitated and administered Kaiser Permanente's user provisioning

workflows and security integration plans/processes for the

implementation of the new electronic medical record system Health

Connect for the entire Mid-Atlantic Region.

.Assessed security classes/points for users profiles; determined

identity management exceptions, worked with the development and build

of system changes; researched change management

improvements/exceptions and conversion support.

.Provisioned users for the new Health Connect systems application

using Tivoli; assessed security classes/points for the analysis of

user profiles; consulted with Application Coordinators and Business

Owners to maintain scope of practice policies for SOX/ HIPAA

compliance guidelines.

.Processed Epiclink user imports and maintained NUID/XUID data files

for the implementation of affiliate providers and users, gathered data

for exporting and importing files for affiliate provisioning.

.Analyzed and resolve problem calls/queries on access and system

exceptions, monitored and served as Tier II/III level support for

service requests and incident tickets.

Professional Accomplishments & Technical Certifications

ASM/Certification of Completion for CISSP (9/10); KPIT Thrive Award -

End of Life Cycle Novell (1/09)

Certificate of Appreciation for NSA for the year (12/07); KP National

Provider Identifier Program (NPI) (5/07)

KPIT Thrive Award - NSA (12/06); KPIT Thrive Award - GE Centricity

Implementation (12/06)

Education

Howard Community College/Networking Fundamentals/CCNA (3/11);

University of the District of Columbia/Accounting (84/86)

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