Manager High School

R A E C H E L L E J A N Z E N

RR #* Box ***A Fay, OK 73646 580-***-**** ******.******@*****.***

OBJECTIVE

Highly motivated professional experienced in screening and hiring job applicants in a restaurant and in a 911

dispatch and police department environment. Looking to transfer my skills to become a virtual recruiter or job

applicant screener in a work from home position. I am available either full time or part time.

Skills

Screening Staff Recruitment & Retention Development of

Applicants Employee Relations Application Process

Verifying Performance Evaluation Develop Job

backgrounds Policy and Procedure Application Related

Training and Implementation Forms

Development Disciplinary Actions

Orientation

Professional Experience

Watonga Hospital Watonga, Oklahoma

Critical Access Hospital in a rural setting

Data Entry/Patient Access, 2007 to 2010

Key Results:

In charge of gathering and posting patient charges to their accounts

Researched and developed charges in the hospital’s database

Did patient admissions

Took on special assignments such as correcting or consolidating information within the patient and

guarantor database.

Answered phones and took payments on accounts.

Verified insurance coverage for medical procedures and made arrangements with patients for

prepayment

Handled and sorted the incoming and outgoing mail

Spoke with patients on the phone and in person to identify their needs and address them

Handled sensitive and confidential patient information

Attended as many educational opportunities as possible by teleconference and other classes offered in

house and off site, to help develop pertinent skills for my position

Professional Experience (continued)

Geary Police Department Geary, OK

Municipal Police Department and Jail Facility

R A E C H E L L E J A N Z E N

Phone: 580-***-**** Page 2

Email: ******.******@*****.***

911 Dispatcher Jailer, 2001 to 2007 Assistant Jail Administrator, 2003 to 2007

Flood Plains Manager, 2004 2007

Emergency Manager, 2003 2007

Key Results:

Maintained detailed employee records

Kept radio, phone and dispatch logs and organized them for easy retrieval

Updated and personally developed forms used for employee applications to include a more

professional and efficient application process

Performed detailed criminal and personal background checks on new employees by various methods

Entered universal crime reports in the Oklahoma State Bureau of Investigation data base.

Hired, train and supervised other dispatchers and jailers

Helped make needed changes to employee handbook and policy and procedures

Proofread police officer criminal reports and charge affidavits before filing with the court

Jailer duties included booking, photographing, fingerprinting and supervising prisoners

Worked in fast paced, high energy situations, very efficiently

Answered 911 phone calls

Dealt with the public and assisted them with very difficult situations by phone and in person

Very good at communicating and assisting people of all types in a calm and empathetic way

Took on duties of Emergency Manager and Flood Plains manager with many additional

responsibilities

Assisted officers when interviewing female victims and suspects

Professional Experience (continued)

City Cafe Watonga, OK

Restaurant

Assistant Manager, 1991 to 2001

Key Results:

Maintained detailed employee records.

Advertised for new employees

Interviewed and hired job applicants

Managed new employees

Was in charge of scheduling and payroll

Developed job application process and paperwork

Trained new employees

Developed safety and sanitation procedures for workers

Coordinated media and advertising

R A E C H E L L E J A N Z E N

Phone: 580-***-**** Page 3

Email: ******.******@*****.***

Education & Certifications

Watonga High School Watonga, OK

High School Diploma

Activities: While in high school, became certified as a Nursing Assistant and worked at Watonga

Hospital in Watonga OK. Participated in Band, Future homemakers of America where I was elected

Secretary, member of VICA, was awarded a Nursing Scholarship to Oklahoma State University.

Oklahoma State University Oklahoma City, OK

Attended one year of Nursing School

Of Note

Professional Development:

Have held certifications in the following:

Nursing Assistant

UCR reporting

Emergency Management

Flood Plains Management

CPR and first aid

CERT Training Instructor (Community Emergency Response Team)

Contact this candidate