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Sales Customer Service

Location:
Gouldsboro, PA, 18424
Posted:
February 27, 2011

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Resume:

Daniel P. Mathers

*** ******* **** ******* **********, PA 18424 570-***-****

abhsq2@r.postjobfree.com

Qualifications Profile

. Relationship Management: History of successfully managing client

relationships in retail environment and B2B environments. Superior

communicator effective with setting and managing expectations. Willing

to "go the extra" mile to foster long-term relationships.

. Project Management: Fully versed in business plan development,

business requirements analysis, technical project planning, resource

and HR management, and communications planning.

. Financial Management: Accomplished with AR and collections.

. Account Management: Highly accomplished with identifying opportunities

to expand service and sales.

. Process Development: Effective with creating efficiency improvements.

Track record of introducing cost control and time saving measures.

. Key Strengths: Superior prioritization and organization skills.

Excellent time manager. Works well independently or as part of a team.

Analytical and detail oriented with strong mathematical abilities.

Experienced with managing staff.

Education

Received 60 credit hours of instruction towards Bachelor of Arts in

Business, (1997)

University of Delaware, Newark, DE

High School Diploma, (1995)

Caesar Rodney High School, Camden, DE

Professional Experience

GLACIAL ENERGY Scranton, PA dec 2009 to

Present

Glacial Energy is one of the fastest growing national retail energy

marketers selling electricity and natural gas to commercial, industrial,

and institutional customers in states where deregulation has been

legislated.

Business Development Manager

Committed to supplying electricity at the best combination of price and

service to commercial entities of all scopes and sizes resulting in

unmatched value for cost conscious energy customers.

Achievements:

. Secured over 100 agreements with small business, large franchise,

and institutional customers through business to business

outside cold calling.

. Able to integrate home office setting to communicate with

corporate office and achieve company goals.

THE FLOWER TENT Stroudsburg, PA MAR 2009 to JUL 2009

The Flower Tent's objective is to become the leader in the seasonal

retail flower business. Providing and selling

happiness to our customers by helping them choose the best quality

plants and flowers for their homes.

Tent Manager

Managed day to day operations of seasonal flower tent business.

Responsible for inventory control and pricing of over twenty

thousand plants sold during the season. Maintained pristine display and

care of flower inventory. Accountable for daily cash transactions and

bank deposits. Effectively trained and managed employees along with

processing weekly payroll. Dealt with customer complaints and requests

through superior customer service.

Achievements:

. Generated over $125,000 in sales of flower inventory during

Easter and spring selling seasons

. Achieved a 99% inventory turnover to bank deposit ratio.

SIMPLEX industries Scranton, PA JAN 2007 to DEC

2008

Simplex Industries, the nation's premier builder of the finest quality

modular homes and commercial buildings.

Regional Accounts Manager

Integral part of providing builders with the knowledge of the modular

home building process. Provide builders with detailed home estimates

specific to their needs. Work with other employees to satisfy inquires

regarding the engineering of homes.

Achievements:

. Spearheaded effort to establish brand new "Park Model Homes"

division of company.

. Headed all sales and marketing aspects of "Park Model Homes"

division

. Increased sales within "Park Model Homes" division 400% within

first year

. Worked extensively with engineering department to create floor

plans

. Helped with the establishment of physical marketing material and

website development for potential customers

Atlantis homes, llc Dover, DE Aug 2003 to DEC

2006

Atlantis Homes provides the best housing value to its customers. Honesty,

integrity, and total commitment to 100% customer satisfaction create

value for our customers and form the foundation for our success.

Housing Consultant

Represent company interests by working with clients to secure their

future housing. Partner with client to develop relationship based on

mutual trust and benefit. Identify opportunities for sales and new

business development. Maintain appropriate timeline for permits and

contractors to ensure timely move-in and settlement for clients. Perform

walk-throughs and other functions, including general contracting, resales

and trade-ins as appropriate. Act as internal employee resource for

mentoring new hires.

Achievements:

. Salesman of the month for March 2004.

. Ranked 8th among 32 housing consultants for total net profit.

(2004)

. Achieved total sales of $768,000. (2004)

. Generated $217,000 gross net profit for Atlantis Homes, LLC.

(2004)

. Salesman of the month for April 2005, November 2005

. Ranked 4th among 34 housing consultants for total net profit.

(2005)

. Achieved total sales of $1.3 million. (2005)

. Generated $350,000 gross net profit for Atlantis Homes, LLC.

(2005)

. Increased total sales by 69% from 2004-2005.

. Increased profit by 61% from 2004-2005.

. July 2006 month end currently 4th among 34 housing consultants in

sales at nearly $687,000

. Spearheaded successful initiative to track lot model deposits.

Resulted in increased customer satisfaction, improved

communications, and improved multi-tasking.

Sign-A-Rama Dover, DE Apr 1999 to AUG

2003

Full-service sign manufacturing and installation service part of a global

family comprising more than 800 independently operated locations.

Manager

Directed all aspects of daily operations including customer service,

billing, layout, design, production, and installation. Provided service

to local businesses, real estate brokers, state agencies, and the local

military base. Supervised staff of up to three employees.

Achievements:

. Implemented client tracking system incorporating historical

design, installation, and production data that streamlined sales

efforts.

. Researched, purchased, and integrated ProVenture electronic

invoicing program. Transitioned primarily paper based record keeping

system to computer based management tool.

. Established policy that required 50% payment at time of contract.

Eliminated instances of "no shows" and nearly eliminated necessity for

AR and collections activity.

Value Added Skills & Experience

Microsoft Excel

Microsoft Word

Microsoft Powerpoint

Microsoft Office Outlook



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