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Customer Service Technician

Location:
Allegheny, PA, 15214
Posted:
October 16, 2010

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Resume:

La Shawn G. Brown

*** ******* ****** #* *** Flr

Pittsburgh, Pa 15214

412-***-**** (home)/412-***-**** (cell)

abhsnp@r.postjobfree.com

SKILLS AND QUALIFICATIONS

Verify insurances

Multi-line telephones

Patient Information

HIPAA regulations

Microsoft Word and Excel

Internet Familiarity

10-key

45 wpm

Pharmacology

Anatomy and physiology

EDUCATION

Bidwell Training Center, Inc Pittsburgh, Pa 03/07

Pharmacy Technician Diploma

6-week externship at UPMC Health Plan

EMPLOYMENT

Rivers Casino Pittsburgh, Pa 07/09-present

PLAYERS CLUB REPRESENTATIVE

Issued players card, marketing, customer service, verified identifications

UPMC Mercy Pittsburgh, Pa 06/07-04/08

PATIENT ACCESS REPRESENTATIVE

Registered patients, reconciled payments, answered phones, organized files, verified insurances

AmeriCorps Pittsburgh, Pa 05/05-09/05

AMERICORPS MEMBER

Cared for and tutored children during summer break, organized files, assisted in local library

The Western Pennsylvania Hospital 06/01-01/04

ADMISSIONS/EMERGENCY ROOM REGISTRATION REPRESENTATIVE

Registered patients, reconciled payments, answered phones, organized files, verified insurances

VOLUNTEER EXPERIENCE

Giant Eagle 12/06-01/07

PHARMACY TECHNICIAN

Filled prescriptions, stocked medications, greeted and maintained communication with public

References Available Upon Request



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