Human Resources Sales

Kate Riley

Newark, Delaware ***** * 302-***-**** * abhsk3@r.postjobfree.com

PROFESSIONAL SUMMARY

Accomplished Human Resources Professional with valuable experience in all areas of Human Resources

Management and Customer Service. Excellent knowledge of principles and procedures for personnel

management, recruitment, selection, training, compensation and benefits, labor relations and negotiation,

personnel information systems, business and management principles involved in strategic planning,

resource allocation, leadership technique and coordination of people and resources. Superb written and

oral communication and proficient in all MS Office applications both in Windows and Mac operating

systems. Extensive experience in benefit administration, employee and customer relations and labor

dispute resolution.

EXPERIENCE

Director of Human Resources

First Choice Home Medical Equipment, New Castle, DE 2006-2008

• Director of Human Resources for a Joint Commission on Accreditation of Healthcare

Organizations (JAHO) accredited home healthcare equipment facility.

• Successfully managed the overall provision of Human Resources services, policies, and programs

for the entire company.

• Responsible for recruiting, orienting, training staff of 70+, policy and job description development

and compliance with HR policies, procedures, and reporting and regulatory concerns.

• Administered compensation, 401(k), all employee benefits and performance management systems.

• Oversight of all aspects of staff performance, performance evaluation, progressive discipline,

mediation of staff disputes and grievance procedures in accordance with state and federal laws.

• Provided all administrative duties for the company including overseeing payroll, database

management, legal proceedings and financial spreadsheet production.

Owner

Creative Typing Services, Newark, DE 1993 – Present

• Provide Human Resources, employment search/placement consulting.

• Design and produce resumes.

• Provide off-site support to businesses/organizations producing business correspondence, marketing

brochures and newsletters.

• Design and manage databases and spreadsheets for clients.

Director

Delaware Kidney Fund, Newark, DE 1994 – 2009

• Manage all day-to-day operations of 501 (c) (3) nonprofit organization assisting needy dialysis patients

residing in Delaware.

• Work directly with dialysis social workers to determine patients’ needs and process all grant

application to assist patients.

• Produce and distribute marketing material to raise awareness in the community

• Profitably co-chaired annual golf tournament and silent auction fundraiser netting approximately

$75,000 annually.

Kate Riley Resume Page 2

Area Human Resources Specialist/Accreditation & CQI Coordinator

American HomePatient (Formerly Happy Harry’s Healthcare), Newark, DE 1994 – 1999

• Managed all Human Resources services including employment, benefits, 401 (k), employee stock

ownership programs, handled all payroll administration, employee relations, development, health &

medical and safety.

• Successfully redesigned and oversaw new employee orientation, safety awareness and inserviceing

programs which resulted in smoother integration of new hires into the organization.

• Responsible for ensuring and maintaining compliance with all local and federal labor law issues.

• Revised employee job descriptions providing a model, which corporate HR adopted.

• Created new policy and procedure manual, which corporate also adopted.

• Provided HR employee counseling and support during company downsizing. Staff was reduced by

50%.

• Provided ongoing inservicing and training to all employees for all corporate policy

revisions/updates.

• Assisted General Manager in monthly P&L review and developing annual financial budgets.

Provided statistical and analytical reporting.

• Designed efficient QI auditing process, which was implemented corporately. Served as Branch QI

Coordinator, responsible for collecting and aggregating monthly audits and producing and submitting

results.

• Ensured total compliance with all JCAHO, OSHA and distribution standards before, during and

after accreditation process, which resulted in no infractions.

Personnel Recruiter/Outside Sales Representative

Barry Services, Newark, DE 1989 – 1993

• Recruited, interviewed, tested, evaluated and provided employment counseling to prospective

employees in order to establish and develop dependable and professional candidates for new and

established clients.

• Designed and delivered company benefit orientation program to all new employees.

• Marketed business to new and existing accounts to maintain and increase sales.

• Negotiated client contracts, which resulted in increased sales.

Buyer

Strawbridge & Clothier, Philadelphia, PA 1986 – 1989

• Managed the planning, development, acquisition, presentation, sales promotions and profitability

for the Girls’ size 7-14 department in 12 stores.

• Worked closely with vendors to assure timely, accurately delivery of merchandise in order to

maximize profitability.

• Analyzed all daily sales in order to project future merchandise distribution and obtain the

maximum sales and profitability.

Proficient in all Microsoft applications including Word, Excel, PowerPoint and Access

EDUCATION

Bachelor of Science in Human Resources. University of Delaware, Newark, DE, Graduated Cum Laude.

Contact this candidate