Customer Service Insurance

Crystal A. Dinkins

*** ****** ****** ***. ***

Greenville, SC 29615

864-***-**** (Home)

864-***-**** (Cell)

abhsj0@r.postjobfree.com

SUMMARY:

. Professional with more than ten years of communications, customer

service, and management skills.

. Customer service professional with call center and data entry

experience.

. Experience with file organization and maintenance.

. Qualified and experienced in insurance sales, over the phone or face-

to-face.

. Active South Carolina Life, Health, Accidental, Property, and Casualty

License.

. Computer proficiencies with software such as Microsoft Office Work,

Word, Excel, Powerpoint, and Access applications.

EDUCATION:

Pursuing BS in Business Administration Finance

Colorado Technical University Online

EXPERIENCE:

Independent Insurance Broker 7/2008 - Present

Insurance Telesales

. Part time position conducting telesales- selling health, life, final

expense insurance.

. Call interested parties (leads) who have requested information on

insurance.

. Provide details regarding insurance packages.

. Set up appointments with interested parties to complete applications.

. Proceed with application completion and submit applications

electronically.

. Once application is processed let candidate know status of approval or

denial.

Monumental Life Insurance 9/2005-7/2008

Insurance Agent

. Sold Life and Final Expense, Health, Accidental, Industrial Fire

Insurance, Collections, and Pick-up Premiums.

. Worked within set territory, pool of 400-600 to maintain.

. Collected premiums.

. Provided customer service including changes or upgrades in policies,

including adding beneficiaries.

. Obtained referrals from current territory, contributing to more sales.

Verizon Wireless 1/2000-5/2005

Customer Service Representative

. Worked in high volume, fast paced call center environment handling

anywhere from 100-150 calls each day.

. Provided customer service adding features and reconciling account

balances.

. Data entry and account maintenance.

. Upgraded accounts, providing additional lines, verifying

qualifications for additional accounts.

Select Health 6/1995-1/2000

Insurance Agent

. Enrolled Medicaid Clients onto First Choice Health Management Plan at

doctor's offices.

. Focused on pediatric offices (dental, medical).

. Inquire upon medical insurance status.

. Provided information regarding benefits of medical plans to interested

parties.

. Took names and Medicaid card numbers and enrolled new members through

home office.

Assurant Solutions 7/1993-6/1995

Data Entry, Insurance Claims, Team Leader

. Hazard Insurance Processor IV/Team Leader of CSR & Outbound Open

Items.

. Assist team associates with questions, problems, or customer issues.

. Audit team associates for Quality Assurance metrics.

. Responsible for creation and documentation of Excel spreadsheets.

. Print and distribute daily productions reports.

. Conduct weekly coaching and development with team associates.

. Provide and lead training on new products or changes with company.

. Cross Training Agents through multiple departments/groups.

MCI 1/2000-7/2002

Customer Service Representative

. Provided customer service in an inbound call center environment.

. Took calls from customers requesting additional home phone lines,

general account maintenance, and taking payments to resolve account

balances.

. Provided sales options to customers regarding promotional sales items

as well as additional account options.

Contact this candidate