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Project Management

Plano, Texas, 75024, United States
March 01, 2011

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ya Hegde ***

*** ****



Business analyst with 7.5 years of diverse international (USA, Canada & India)

experience of leading teams across mult iple domains ( E-Commerce, F MCG,

A irlines and Healthcare) .



• Expertise in creating project plans using planning tools, which include work

b reakdown structure (WBS), schedules, milestones, task identification,

resource allocation, dependency, c ritical path, deliverables.

• In-depth experience of using U M L, MS Visio and E nterprise Architecture .

• Responsible for Requirements elicitation, documentation, validation and change

management activities.

• Extensive experience in facilitating JAD & RAD sessions.

• Created p rototype and p rocess-flow d iagrams using M S Visio and M S

O ffice as primary tools.

• Part of the team who carried out P roject Feasibility Study, Gap Analysis,

SWOT and Risk Analysis.

• Proficient in creating Use Cases, Sequence Diagrams, Collaboration

d iagrams, Activity Diagrams, state diagrams and Class Diagrams .

• Hands on experience in scripting the Business Requirements Documents

( BRD), Use Case Specifications, Functional Specifications, Technical

Specifications Document, V ision, Scope, Workflows and Unified Modeling

L anguage ( UM L) d iagrams.

• Adept in using G ap Analysis techniques to gain a clear understanding of the

AS IS of the system and additionally derive new user scenarios to understand

t he potential T O BE system.

• Good facilitation skills in conducting walkthroughs, surveys, questionnaires,

i nterviews, workshops, brainstorming sessions.

• Worked extensively with QA Team in understanding Test Cases, Test Plans,

User Acceptance Testing ( UAT) and ensuring that the software meets the


• Given several presentations at organizational level on Process, Methodologies.

• Trained in Health Insurance Portability and Accountabili ty Act ( H IPAA) such

as H P11 ( HIPAA Awareness), H P21 ( HIPAA Privacy), H P41 (ARRA and H ITECH


• Excellent t rack record on meeting deadlines and submitting deliverables on

t ime skills in .

• Part of the team interviewed for C M M I level 5 appraisals.


S kills

MS Visio, MS Word, MS project, TOAD, Remedy, PeopleTools.


C, Java, VB Basics, XML, HTM L, Java Script, PeopleCode, ABAP.


Agile, Waterfall, Scrum, RUP, Peritus.



Oracle, SQL Server, My SQL.




PepsiCo International May 09 – Till

Clien Du rati


t on

Business Analyst Plano, TX

Role Locatio



D escription

The project implemented was for a procurement tool for seasoning, packaging and




• Streamlined the purchasing procedures for the Planning Toolkit Project and was

responsible for project delivery in gathering b usiness requirements.

• Mapped out t imelines, milestones, communication processes, question and

answer session.

• Clarified client requirements, business needs and project objectives, via feedback

sessions and client meetings, in collaboration with all stakeholders.

• Prepared graphical depictions of use cases activity diagrams, system context

d iagrams, sequence diagrams, use case diagrams and wi re frames.

• Extracted, clarified and documented business requirements from all users.

• Prepared B usiness Process Models t hat includes modeling of all the activities

of the business from the conceptual to procedural level .

• Involved in the requirements gathering phases to finalize the R equirements

specification document, after several i terations.

• Created detailed design using the requirement.

• Involved in estimation p rocess for the requirement and detailing the breakup

i nto the various phases.

• Assisted in planning, developing and executing of test plans.



Windows XP, Oracle/SQL Server 2000,UML,MS Visio, MS Office Suite, UAT, Agile, HP

Quality center.

Partners Healthcare Apr 08 – May

Clien Du rati


t on

Business Analyst Boston, MA

Role Locatio



D escription

This Personal Health Record project, which was an In tranet claims processing

system for Heath Insurance and Dental Insurance that adjudicated claims based on

t he business rules and policies.



• Worked on the Personal Health Record project and streamlining the Claim

P rocessing System project and was responsible for their delivery.

• Involved in the entire process of developing Claim Adjuration system for both

Dental and H ealth insurance and made sure that it complies with H IPAA .

• C reated F unctional requirement Specification (FRS) using the requirement


• Conducted t r iage meetings and came up with all required documentation

t hroughout different phases of the project abiding by the quality standards of the

company and keeping up with the scheduled time frames.

• C reated B usiness Requirement Documents (BRD) a fter identifying all the

user requirements.

• Coordinated with various teams onsite and offshore and was the point of contact

across various teams involved in making the project a success.

• I n teracted with business users to analyze impact on the existing system and the

changes in the Partners claim adjudication application.

• I n teracted closely with S MEs to understand and visualize the problem domain.

• Worked closely with the Business Owner to create UAT strategy, scenarios, and

t est scripts, based on “day-in-the-life” scenario.

• Reviewed test cases and defects created by QA team.

E nvironm


Java, UN IX/Oracle Platform, MS office, MS Visio, RUP, Excel, UM L Use-case.

JC Penny Oct 05 – Apr

Clien Du rati


t on

Business Analyst Frisco, TX

Role Locatio



D escription

This b2c E-Commerce p roject involved enhancement and maintenance of several

existing application and i t also involved development of several new functionalities to

t he existing one.



• Consulted, monitored and escalated observations and concerns to project

management and business management throughout the project execution.

• Involved in preparation of P rocess Flow Diagrams for the client application as

part of internal knowledge management ini tiative.

• Identify and document impacts to process and organization and provide


• Performed G ap analysis.

• Ensure that the detailed design reflects and supports the business processes.

• Extracted, clarified and documented business requirements from all users.

• Managed business requirements and resolved issues while using effective change

management processes

• Gather and analyze business requirements from the business and within the

parameters of IT guidelines in all project phases, System design, testing and

i mplementation DAO classes for customer related database operation.

• Plan, facilitate workshops ( JAD) and document results.

• I nvolved in creating post implementation report for the project.



HTM L, MS Excel, MS Access, MS Word, UM L, Use case, MS PowerPoint, MS Project,

O racle, My SQL, XML, Java, JavaScript.

Air Canada Dec 04 – Oct

Clien Du rati


t on

Business Analyst / On Site Coordinator Montreal, CA

Role Locatio



D escription

This Airline project involved, producing enhancements, maintenance and functional

modifications in human resources, payroll, enterprise portal and financial systems

w ithout impacting the existing system.



• Trained 34 colleagues, project managers across India and Air Canada team of

Canada on C2/Peritus methodology.

• Met with all developers and project stakeholders to lead a kickoff meeting.

• Reviewed and edited requirement specifications, business processes and

recommendations related to proposed solution.

• Developed functional specifications and system design specifications for client


• Conducted business analysis, project assessment and feasibility determination.

• Prototyped the modified portal of Air Canada.

• Held post-launch review meetings to revisit project strengths and liabilit ies.

• Awarded ‘Champion T raine r’ by CGI in Annual tour for evangelizing &

consulting internal teams on new process which later got implemented in all B Us

of CGI .



HTM L, MS Excel, MS Access, MS Word, UM L, Use case, MS Outlook, MS Power Point,

MS Project.

CGI Information Systems (EU) Jun 04 – Dec

Clien Du rati


t on

Business Analyst / Project Lead Bangalore, I N

Role Locatio



D escription

GAP 01 02 is a large project involved producing of Invoices in different European

l anguages and formats.



• Gathered requirements through interacting with the business stakeholders, end

users and p rototyping .

• Built Static model for the entire system.

• Conducted interviews and brainstorming sessions with project focus groups to be

more precise on the inputs collected.

• Analyzed Business Requirement Documents and created Use Cases, Use Case

D iagrams, Class Diagrams, Sequence Diagrams using MS Visio.

• Defined the scope of the project based on the gathered business

requirements, including documentation of constraints, assumptions, business

i mpacts and project r isks.

• Involved in Project Management activities like P roject Scoping, Planning,

Estimating, Scheduling, Organizing, Directing, Controlling and D rafting

r emedy procedures.

• Examined, analyzed and modeled Use Case Model cases based on R UP


• Created Requirement T raceability Mat rix for the purpose of uniquely

i dentifying all requirements and t racking them till closure.

• Responsible for preparing the t est cases and carry out the same in UAT .



MS Visio, Use case, PowerPoint, Excel, RUP, MS Word, STAT, MS Project, TOAD,

O racle/SQL, C2, My SQL, PeopleSoft 8.9, Remedy, Test Director.

CGI Information Systems (NA) Jul 03 – Jun

Clien Du rati


t on

Business Analyst Bangalore, I N

Role L ocatio



D escription

Support project involves maintenance and enhancement of several applications that

a re used by CGI Corporate spread across different technologies and different

business areas. This includes PeopleSoft applications like HRMS, Financial, CRM,

R M and Portal.

R esponsibili


• M ain responsibilities are liaising with onsite, understanding their requirements,

suggesting solutions to the issues raised as Incidents, estimation of time-scales,

and analyzing the same with the team members on various issues.

• M aintaining various project management documents which include p roject

goals, project plans, action logs, r isk logs and minutes of meeting.

• Worked with QA team to conduct UAT making sure all business rules are

tested accurately.

E nvironm


MS Visio, MS PowerPoint, MS Excel, RUP, MS Word, TOAD, C2, STAT, IDCS, MS

P roject, Oracle/SQL, My SQL, UM L, PeopleSoft 8.4.



B.E from Visvesvaraya University.

Contact this candidate