Customer Service Administrative Assistant

Dejanelle Boerner

**** **** **** **** #** ( Sacramento, CA 95825 916-***-**** (

*********@*****.***

Qualifications

A skilled, dedicated and creative professional with extensive experience in

coordinating, planning and support of daily operational, administrative and

marketing functions.

* Demonstrated capacity to provide comprehensive support for executive-

level staff including scheduling meetings, coordinating travel, and

effectively managing all essential tasks.

* Adept at developing and maintaining detailed administrative and

procedural processes that reduce redundancy, improve accuracy and

efficiency, and achieve organizational objectives.

* Proficient in Microsoft Vista & XP, Microsoft Windows operating system

& Software, Adobe programs and Mac operating system; 10-Key,

Dictaphone; type 50 wpm.

Experience

MXD ENTERTAINMENT GROUP, Sacramento, CA

1/2005-Present

Managing Partner & Event Director

* Follow up calls, manage social networking sites, marketing, maintaining

client relationships and database

* Direct shows, coordinate events, corporate meetings and holiday events

* Book talent (models, boutiques, local designers and salons) for Mixture

Sacramento events

* Staff promoters and VIP hosts for all MXD Entertainment Group events

and hosted events

THE ART INSTITUTE OF CALIFORNIA-SAC., Sacramento, CA 11/2007-10/2010

Administrative Support Internal Audit (Admissions & Financial Aid) May 2009

to October 2010

Enrollment Processor, November 2007 to August 2008

* Inquiry processing, data entry, tracking forms

* Prepared letters, labels and packages for Admissions dept.

* Entered/Processed new applications & enrollment/interschool transfers

* Ran daily and weekly reports/created reports in report writer CARS

database

* Tracking graduation diplomas/certifications/college transcripts for

students to enroll in programs

* Responsible for ordering culinary uniforms and inventory of uniforms

CBFW REAL ESTATE, Sacramento, CA 4/2006-11/2007

Office Manager/Transaction Coordinator

* Prepare reports and business correspondence

* Create new employee handbooks & facilitate new hire orientation

* Create and manage personnel files for all employees/ Review and approve

agency time cards in Kronos

* Marketing/Advertisement Website/MLS maintenance & ordering office

supplies

* Event Coordinating (open houses & meetings)

BEAZER MORTGAGE/BEAZER HOMES, Roseville, CA 3/2004-4/2006

Administrative Assistant

* Prequalified prospective buyers & scheduled appointments for them to

meet w/Loan Counselors

* Input loan application and information into Genesis to prepare for the

appointment

* Contact w/the New Home Sales Counselors assisting in scheduling

appointments

* Administrative Assistant to the Mortgage Loan Counselors

Key Skills

Office Administrator Report & Document Records Management

Teambuilding & Preparation Meeting & Event Planning

Supervision Spreadsheet & Database

Staffing & Budgets Creation Inventory Management

Developed Policies & Accounts Payable & Payroll Customer Service &

Procedures Graphics & Website Updates Marketing

Certifications

* HR 101: Intro to HR Administration Certificate

2/2007

* Mortgage & Closing Fundamentals workshop

4/2004

* Intro to Processing Mortgage training services

8/2004

* Destiny Home Loan Advisor training

7/2003

* Providing complete Customer Service Cert.

9/2002

References

Available Upon Request

Contact this candidate