Sales Manager
Resume:
JACQUELINE M. MCLAUGHLIN
Antioch Illinois 60002
abhsi9@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
Dynamic and seasoned sales producer and marketing manager with skills in leading direct reports as well as cross-
functional teams with proven capabilities in analyzing competitors, developing service offerings and driving market
awareness from product conception through go-to-market strategies. Demonstrated experience in supporting both internal
and external stake holders and their diverse needs with a proven talent for managing key relationships which are pivotal in
completing large-scale projects. Key strengths include crafting innovative programs and processes resulting in significant
revenue for both corporations and entrepreneurial firms. Persuasive stand-up presentation skills which have influenced C-
level executive teams which directly increased pipeline efficiencies.
PROFESSIONAL EXPERIENCE
HINDUJA GLOBAL SOLUTIONS
Warrenville, Illinois
A global business transformation service provider in the contact center, BPO and customized IT Solutions space. HGS
excels in partnering with its clients to deliver solutions that improve business processes and maximize the strength of
customer relationships with operations in 6 countries employing 16,000 professionals supporting over 100 global clients.
Manager of Business Development 2010 – Present
Developed a business development team responsible for qualifying sales leads, conducting market research
resulting in $3M of annual revenue
Deployed and manage CRM tracking platform to ensure alignment of pipeline forecasting and lead reports based
on vertical segmentation
Identified and directed business information service vendors, managing relationships, indentifying marketing and
business development association increasing brand recognition across the various market segments
Implemented market and competitive research team to indentified business to business trends providing insights
driving sales effectiveness and brand identity
Created Tradeshow strategies,implemented aggressive pre- show analysis to demonstrate event effectiveness
from tradeshow participation though lead generation
Managed direct and email campaigns including, webinars, database selection, vendor relations, creative focus,
messaging development and analytic reporting tracking campaign effectiveness
APAC CUSTOMER SERVICES, INC.
Deerfield, Illinois Headquarters
Leading provider of outsourcing of customer care services and solutions for market leaders in business services, healthcare,
financial services, publishing, communications and travel and entertainment industries.
Manager of Marketing and Sales 2002- 2008
Executed strategies supporting marketing and business development initiatives identifying and analyzing markets
and key opportunities to sustain outside sales pipeline measuring sales effectiveness
Identified and directed business information service vendors managing Dun and Bradstreet, DNBi, Hoover’s,
Zapdata and Siebel CRM relationships
2002- 2008
1 Page
JACQUELINE M. MCLAUGHLIN
1282 Kathleen Court
Antioch Illinois 60002
abhsi9@r.postjobfree.com
Administrated and monitored $850,000 marketing budget adhering to corporate goals with zero budget overruns
Negotiated yearly contract renewals with external suppliers to achieve improved financial terms and conditions
this included managing vendor relations from media, printers and business intelligence portals utilized corporate
wide ensuring key messaging and branding guidelines were represented
Assumed a leadership position in the video products of ten corporate DVD’s utilized for corporate
communication, training and client focused messaging at a time when it had been experiencing slow sales and
client awareness promoting organic growth
Led efforts for domestic and offshore marketing programs supporting 11 locations and diverse client base ensuring
corporate goals were obtained
Developed and analyzed marketing, advertising strategies, which built brand awareness, identified client both
internally and externally to ensure bottom line results were obtained
Directed charitable and goodwill events, serving as a liaison representing the executive team while maintaining
positive relations with clients and key community members
Collaborated with internal and external teams developing the creative theme, production and fulfillment of
marketing collateral, website, intranet utilized by Sales, HR and Finance increasing pipeline efficiency
Managed content development and creative design of internal and external web portal to support employee
communication to corporate strategic messaging
Produced and implemented corporate identity e-store website, enabling the executive management to sales staff
the ability to reward both employees and clients for recognition of achievements
Implemented the roll out of employee appreciation program which promoted peer to peer attainment of quality
performance and commitment to the corporate mission, values and vision success
Directed the implementation of a company-wide Client satisfaction survey utilized to gather operational metrics
evaluating the executive and operational satisfaction levels among client base
Managed Investor relation portals, which included production and creative focus of Annual Reports, web
enhancements, distribution vendors and marketing collateral to support corporate initiatives
Coordinated corporate and national fundraising sponsored events which included Murray Brothers Golf
Tournament, US Open, Ryder Cup to leadership conferences
Manager of Business Development 1999-2002
Orchestrated lead generation programs, managed an inside sales team which developed qualified sales
leads, conducted market research supporting outside sales force
Initiated inside sales strategies resulting in promoting professional development team which generated $21 million
in new business
Pioneered implementation of the first inside sales incentive plan,maintain various tracking reports to measure lead
generation effectiveness utilized by Executive sales team to forecast pipeline effectiveness
Monitored performance and distribution of lead assignments from various CRM tracking and research portals to
outside sales force propelling profit-driven business growth
2 Page
JACQUELINE M. MCLAUGHLIN
1282 Kathleen Court
Antioch Illinois 60002
abhsi9@r.postjobfree.com
Business Developer Associate 1999-
1999
Conducted cold calling, research, and market analysis and weekly reporting.
Recognized for performance and within 3 months promoted to Manager of Business Development
PROFESSIONAL DEVELOPMENT
CRM Administrator Siebel and Salesforce.com
Direct Marketing Association – Fundamentals of Marketing
American Marketing Association – Fundamentals of Sales Management
Assertiveness Training for Manager
Successfully Managing People
Problem Solving and Good Decision Making
Negotiating to Yes
Counsel Salesperson
The Versatile Salesperson
Selling to Vito
Awards
Recipient of two national Telly awards for creation of corporate marketing video, training video and program materials
Theodore G. Schwartz “Spirit of APAC” Award Recipient
COMPUTER SKILLS
Microsoft office suite, Power Point, Visio, Illustrator 9.0, Quark 5.0, Adobe professional, Siebel, Salesforce.com,
Goldmine, Hoovers, Zapdata and DNBi,
Specialties: Business Development, Research Analysis, CRM Data Management, B2B Campaign Development, Vendor
and Membership Management, Event Coordinator, Web Content Management, Marketing, Webinars, Corporate Fund
raising, Team Leadership,Business Operation, Budget Administration
3 Page
Contact this candidate