Customer Service Medical Assistant
Resume:
Erica Diaz
Long Beach, CA 90805 ********@***.***
OBJECTIVE I am looking for an administrative position where I can expand my knowledge, utilize my skills, and
generate for the company as well as for myself.
PROFFESIONAL SKILLS
• Ability to answer heavy phone lines, multi-task, schedule appointments, check eligibility, basic insurance billing,
filing alphabetical/numerical, referrals, authorizations, bookkeeping, processing payments, and data entry.
• Proficient in Microsoft Word, Word 7, Power Point, and QSI.
• Experience in maintaining confidential/financial records, communication and coordination with other departments,
and internet research.
WORK EXPERIENCE
MEDICAL ASSISTANT
Nasser Z Mehrizi M.D., Paramount, CA 02/10-09/10
• Provided administrative support; answer telephones, scheduled appointments, check eligibility, basic insurance
billing, referrals, authorizations, bookkeeping, receiving processing payments, maintaining financial/confidential
records, prepared charts, filing, fax, and multi-task.
• Provided back office assistance; translate for the doctor, past the instruments (for removal of past surgery stitches/or
other effects), and take vitals.
RECEPTIONIST
Smile Care, Torrance, CA 07/08-12/09
• Distributed great customer service, answered heavy phone lines, scheduled appointments, prepared charts, patient
history, checked eligibility, basic insurance billing, referrals, receiving processing payments, filing, fax, multi-task
and communicating with other departments.
• Worked with QSI (dental system), tiger view, visa/master card machine, electronic check machine, and care credit
machine.
• Manage to bring the daily insurance/billing report down to zero from sixty patients in three weeks.
CASHIER
Queen Mary, Long Beach, CA 01/08-07/08
• Provided great customer service, received and processed payments, handled large amounts of cash, utilize
visa/MasterCard/American express machine, bookkeeping, and dealing with complaints and handling them.
PATIENT CARE COORDINATOR (RECEPTIONIST)
Newport Dental, Hawaiian Gardens, CA 06/06-12/07
• Provided great customer service, answered heavy phone lines, scheduled appointments, prepared charts, patient
history, checked eligibility, basic insurance billing, referrals, receiving processing payments, filing, fax, multi-task,
and communicated as well as coordinated four other departments.
• Worked with QSI (dental system), tiger view, visa/master card machine, electronic check machine, and care credit
machine.
EDUCATION
Downey Adult School, Downey, CA
• Certified Medical Assistant, BLS (CPR), keyboarding 40WPM, Medical Terminology, HIPPA/OSHA,
and Microsoft Word 7
Cerritos College
• General Studies
PERSONAL CHARACTERISTICS
• Bi-lingual (English/Spanish), dependable, team Player, loyal, dedicated, flexible, friendly, and great
communication skills.
REFFERENCES
Available upon request
Contact this candidate