Manager Customer Service
Resume:
Larry Alexander Hill
SSN:
XXXXXXXXX
Petersburg, VA 23803
EMAIL:
********@*******.***
WORK EXPERIENCE:
Typing: 40 words per minute.
Defense Logistics Agency
Richmond, VA
07/24/2007 - Present
Acquisition Specialist
GS-1102-11
40 hours per week
Betty Sue Walker
Serves as an Acquisition Specialist (Pre Award), responsible for the full range of actions required
to accomplish procurement actions to purchase Defense Logistics Agency (DLA) managed items
for all branches of the military, stock replenishment and direct vendor delivery for weapon
systems such as fighters, bomber, and cargo aircraft. Interprets and applies general contracting
policies outlined in the Federal Acquisition Regulations (FAR), Defense Federal Acquisition
Regulation Supplement (DFARS), and Defense Logistics Agency Regulations (DLAR). Manages
procurement tools, such as Business Systems Modernization (BSM), Defense Pre-Award
Contracting System (DPACS), Business Systems Modernization System Analysis and Program
(BSM SAP), Integrated Data Sheet (IDS) and Electronic Contracting Folder (ECF) to determine
National Stock Number (NSN) availability, backorder status and procurement history. DAWIA
level II certified. Used basic contract administration principles and practices in the pre-award
phase for solicitation, evaluation and awarding to urgent and compelling requirements in the
Emergency Contract Support Branch (ECSB) and for part number purchase requests in
Procurement Automation Contract Evaluation (PACE) 2nd Looks. Provide support to Supply
Planners and Customer Account Specialist regarding contract administration, purchase requests,
award status, quantity changes, customer service and cancellations. Communicate daily by email,
telephone, and face to face contact with customers, management personnel, and team members to
provide acquisitions status and other related information.
Pre-Award Duties:
Prepares automated and manual solicitation documents, such as Request for Quotes (RFQ),
postings on DLA Internet Bid Board System (DIBBS). Selects solicitation clauses, terms, and
conditions required by the commodity description and in accordance with FAR and agency
regulations. Reviews offers/proposals for adequacy, determines responsiveness, qualifications,
and compliance with evaluation criteria. Evaluate past procurement history to procure the best
value for the government. Analyze and consider other Trade-Off Decisions, such as item
criticality, inventory status, historical delivery, and limitation of supply sources/industrial base
concerns. Establishes competitive ranges and identifies areas subject to negotiation such as price,
production lead time, method of delivery, exceptions to specifications and terms, and conditions.
Prepare and/or conducts oral and written counteroffers. Prepare cost justification for simplified
acquisitions exceeding the minimum threshold of $3000. Determine contractor service value and
product reliability relative to cost; plan, organize, and coordinate acquisition alternative, as
appropriate. Reviews requests and discuss with the vendors to assure their understanding of the
requirements. Develops procurement plans by reviewing history, specifications and conducting
market research. Serves as the contract specialist responsible for pre-award functions relating to
complex and high visibility procurements, which are often sole source procurements for unique
material items. Prepares responses for management on high backorder items, old PRs, and any
other high priority items. Awards are made in a timely manner.
HHC, USACASCOM&FL
Fort Lee, VA
08/18/2001 - Present
Training Developer/Writer /Analyst
45 hours per week
Charles L. Holmes
: Instructional Design Specialist responsible for the evaluation, design, and/ development of
Combat Service Support Systems training and resident and exportable training products which
include soldier training publications (STP), Army correspondence sub courses, Total Army
Training System Courseware/ Distance Learning (TATS-C/DL) courseware, instructional
management plans, training support packages (TSPs). Specialized data base experience in
Automated Systems Approach to Training (ASAT). Served as Subject matter expert (SME) in a
developmental position using the system approach to training (SAT) to manage studies and
special projects regarding/affecting the Warfighter strategic focus, goals and initiatives; monitors
the collection, consolidation and analysis of current and new data used to improve training
techniques. Used various communication techniques that fostered trust, mutual respect and
teamwork between civilian contractors and military assets, effectively managed the development
of several multimedia training products.
Provided input to Department of the Army (DA), Major Army Command (MACOM), and down
station personnel Data banks. Identified and used DA and MACOM regulations in developing
survey instruments, and identify need for performance aids. Developed MOS 92G components of
instructional design, i.e., sequencing and clustering of learning events and objectives; task
learning relationships, and instructional design plans for MOS 92G courses of instruction.
Identified critical job tasks and clarified them as equipment dependent or independent.
Developed and reviewed MOS 92G evaluation instruments to identify critical job task for
determining whether instruction will accomplish its goal. Developed/maintained MOS 92G Total
Army Training System (TATS) courseware. Developed and revised computer assisted instruction
for distribution to support the Army Distributive Learning Program. Reviewed/maintained
existing training material and determine its usefulness or need to develop new MOS training
material in compliance with the instructional design. Assisted the CASCOM Prepotency Office
in the development of MOS changes, additional skill identifiers and career management field
revisions/ modifications to support emerging systems. Maintained and coordinated MOS issues
with governmental and nongovernmental (local and field) technical personnel as necessary. As a
liaison conducted visits to contracted agencies to review product progression and recommend
ways to improve instructional material for Army training requirements. Served as primary action
officer during development of the Unit Dining Facilities Management Interactive Multimedia
Instruction product valued at approximately $500K and MOS 92G10(R) Food Service Specialist
Reclass valued at $790K.
HHD U.S. Army Garrison
Camp Page,, NA
05/17/1999 - 04/11//2001
Installation Food Advisor/ Dining Facility Manager
60 hours per week
Joseph C. Shepard
Installation Food Advisor /Dining Facility Manager responsible for the 19th Troop Support
Command and Area 1 consolidated dining facility, senior advisor on installation. Supervisor of
all class 1 logistical operations, responsible for planning, coordinating, monitoring and
evaluating functional programs for quality and quantity of work. Responsible for acquisition of
required materials/supplies, equipment and parts ordering/replacement, inspections, surveys,
coaching and coordination with other functional elements and customers. Responsible for budget
management, (oversees and administers the dining facility accounts, budgeting and managing the
food service dollars), quality assurance of administrative procedures, (reviewed documents to
assess discrepancies in data, maintenance of records, compiled reports and prepared data for
briefings to command and staff).
Served as Dining Facilities Manager responsible for certifying the contract employee's efforts
and performance, interviewing and assigning workers for vacant positions, setting priorities and
performance expectations, and evaluating work of employees, Ensuring implementation of new
or revised work methods, automated programs, and other management improvement programs
concerning such subjects as professionalism, standards of cleanliness and food sanitation, Class 1
ration accountability and storage, service methods and customer service. Supervised and
counseled 40 personnel consisting of 6 noncommissioned officers, 17 junior enlisted personnel
and 17 Korean, (admin, cooks and sanitation) contract employees.
Feed on average 750 to 1200 personnel daily. Accountability and maintenance for equipment and
facilities valued in excess of $2 million. Posses a solid working knowledge of strategy
development, funding and computerized management information systems procedures as it
applies to Army Food Service Program including the Army Food Management Information
System (AFMIS) covering Standards, Administration, Menu Planning, Subsistence Processing,
Inventory Procedures, Headcount Processing, Equipment Replacement and new construction,
and the Point of Sale services.
Contributions:
As installation advisor revised a training program to support the Class 1 Supply and Services
Division mission essential task list.
As Dining Facilities Manager responsible for supervising construction of dining facility food
prep and Class 1 storage areas valued at $150K
As Dining Facility Manager responsible for winning 19th Troop Support Command and Area 1
Best Dining Facility for three of the four quarters as manager.
HQ 15th Support Brigade
Fort Meade, MD
06/01/1995 - 04/01//1999
Plans NCO/ Food Service Assistor
55 hours per week
Thomas Brandys
Food Service Assistor responsible for advising and assisting MACON food service personnel of
225 USAR/ ARNG units in a five state areas; Reviewed the interface between the food service
program and supporting elements to ensure operational requirements are supported, provided
training and technical guidance to over 450 food service personnel in both field and garrison
food service operations; provided technical assistance during the Philip A. Connelly
Competitions. Advised on characteristics of the Army field feeding program: field site location
and setup, life cycle of food service equipment and field feeding concepts.
Contributions
Created tracking system that monitored the training of field feeding readiness of 78 USAR/
ARNG units designated first mobilized forward support Battalions.
Performed duties as an observer controller evaluated the readiness capability of units operating
under the Army food service program; assisted and advised senior food service personnel in
efforts to improve policy, plans, and operations to increase efficiency and control resource
consumption.
Managed the food service teams annual budget; projections were within 99% of actual
expenditures for the first half of the FY97.
Submitted written assessments and After Action Report (AAR) to senior command of the
Delaware United States Army Reserve (USAR) on the readiness of there states Army food
service program.
EDUCATION:
High School Graduate, 1977
Central Texas College,Major: General Studies,Degree: Associate in General Studies,Sem:
60,GPA: 2.6
Virginia State University,Major: Business,Degree: Bachelor of Individualized Studies,Sem:
130,GPA: 3.3
SPECIALIZED TRAINING:
Defense Acquisition Workforce Improvement Act (DAWIA) Certification in Contracting, 07-
2008
(05/21/2004),Training Developer Middle Manager Course,40hrs, U.S. Army Logistic
Management College, Ft. Lee, VA.
(04/08/2003),Automated Systems Approach to Training(ASAT),48hrs, U.S. Army Logistic
Management College, Ft. Lee, VA.
(07/07/2003),Action Officer Development Course,40hrs, Army Correspondence Course
Program.
(11/22/2003),Quantitative Skills for Trainers,40hrs, U.S. Army Logistic Management College,
Ft. Lee, VA.
(11/08/2002),Cost Risk Analysis Topic Seminar(SAT),40hrs, U.S. Army Logistic Management
College, Ft. Lee, VA.
(04/04/1997),Introduction to Microsoft Windows,48hrs, Ft. Meade, MD.
(04/19/1997),Total Quality Management Awareness Course, Rock Island, ILL.
(05/03/1996),Food Service Management Course,04/1996-05/1996, NCO Academy, Ft. Lee,VA
(03/01/1993),Advanced Noncommissioned Officer Course,11/1992-03/1993, NCO Academy, Ft.
Lee,VA
(01/13/1989),Basic Noncommissioned Officers Course,11/1988-01/1989, NCO Academy, Ft.
Lee,VA
LICENSES/CERTIFICATES:
Microsoft Certified Systems Administrator, (07/2005),ECPI Technical College,11 Semester hrs.
HONORS/AWARDS:
Bronze Star Medal (09/28/1991)
Bronze Star Medal (1)
The Meritorious Service Medal, (06/30/2005)
The Meritorious Service Medal (2)
The Army Commendation Medal, (06/22/1991)
Army Commendation Medal (6)
The Army Achievement Medal, (08/10/1988)
Army Achievement Medal (5)
National Defense Service Medal, (01/01/2001)
Southwest Asia Campaign, (01/01/1991)
Desert Shield/Desert Storm, 3 bronze star(s),
Three campaigns designated
(1) Defense of Saudi Arabia, (2) Liberation and Defense of Kuwait, (3) Southwest Asia
Ceasefire.
Are you a U.S. Citizen? (YES)
Contact this candidate