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Customer Service Administrative Assistant

Malvern, Pennsylvania, 19355, United States
March 01, 2011

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Lauren McKinley LM

** ********* **** *******, ** 19355

Phone: 484-***-**** E-Mail:


University of Pittsburgh College of Business Administration

Bachelor of Science in Business Administration-April 2011

Majors: Marketing, Global Management

Minor: French Language and Studies Major GPA: 3.5


Executive Services Group, LLC, Conshohocken, PA 5/09-8/10

Assistant Client Manager

• Assisted with daily client bill pay and vendor management activities

• Created and maintained sample client file on company online portal

• Provided courier service to ten high-profile clients in the Philadelphia area

University of Pittsburgh TeleFund, Pittsburgh, PA 11/08-9/09

Fundraising Representative

• Telephoned alumni and friends to contribute funds to the University

• Handled prospect concerns and questions professionally

• Raised over $8,000 in fundraising efforts for University development

Eagle Chiropractic, Eagle, PA 4/08-5/08

Administrative Assistant

• Organized and updated physical and electronic patient files daily

• Scheduled client appointments using Microsoft Office software

• Managed front desk activities and new patient set-ups

The Little Gym, Frazer, PA


Lead Gymnastics Coordinator

• Planned and instructed gymnastics classes for children 2-12 years old

• Trained 6 new employees company policy and procedure

• Negotiated various payment and scheduling issues with customers

Relevant Skills

• • Conflict Management


• • Organization

Customer Service

• • Proficient in Microsoft Office/Access

Proficient in French

Activities &Volunteering

• Advertising Federation “The Pitch” Competition 2010

• Study Abroad Antibes, France 2010

• Phi Beta Lambda member (Service Team) 9/08-present

• VA Veterans Hospital Volunteer 2008-present

• Emerging Leaders Program 2008

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