Customer Service Medical

Deanna Hasson

*** ********** ******, ***. *

Huntington Beach, CA 92648

Home Phone 714-***-**** Cell Phone 714-***-****

Email: ************@***.***

PROFILE

Enthusiastic, self-motivated, and dedicated individual with extensive

experience working in the healthcare industry seeking a position where I

can develop and excel while giving my best to an employer. Excellent

communication and interpersonal skills. Diplomatic and tactful with

professionals and non-professionals at all levels. Accustomed to handling

sensitive, confidential records. Always ready for new challenges. Proven

ability to learn new concepts quickly, prioritize and handle multiple tasks

efficiently. Flexible and versatile-able to work well under pressure and

thrive in deadline-driven, fast paced environments. Team player who also

works well independently.

PROFESSIONAL EXPERIENCE

Effective industries, inc./effective real estate 2008 to Present

servs, inc.

Orange, CA

Administrative Assistant

Perform administrative and secretarial support. Prepare correspondences,

filing, faxing, copying and mailings. Maintain client files.

Maintain in-office calendar, tracking of schedules, appointments, meetings

and project completions.

Coordinate and manage multiple priorities and projects.

Customer service.

orthopedic medicine and surgery 1997 to 2006

Santa Ana, CA

Front Office-Back Office Medical Assistant/Billing and Collections

Worked for Orthopedic Surgeons who primarily performed Medical-Legal

Evaluations (AME/QME/IME Evaluations) as well as private patients.

Participated in all aspects of the front office including answering a large

volume of incoming calls, appointment scheduling, prepared patient's

charts, insurance verification and authorizations, and data entry.

Trained new associates.

Knowledgeable with both Worker's Compensation and private insurance claims.

Billing, collections and maintained accurate patient ledgers.

Accounts receivable. Posted charges, payments, and adjustments. Prepared

bank deposits.

Coordinated calls from physicians, patients, insurance carriers, adjusters,

and law firms. Handled all pharmacy calls.

Took the doctor's dictation as they performed Medical-Legal evaluations.

Surgery Scheduling and scheduled all special diagnostic testing, lab work

and outside consultations. Obtained pre-certifications for any/all

procedures when necessary.

Assisted with minor surgical procedures done in the office. Maintained all

exam rooms, stocked supplies and kept track of medical supply inventories.

Medical transcription, processed/mailed medical reports and requests for

medical records.

Responsible for completing and processing all private and state disability

claim forms.

COMPUTER AND OTHER RELATED SKILLS

Type 60 WPM. Proficient in all standard business office operating systems

including MS Office, MS Word, Excel, Outlook, Internet Explorer, etc...as

well as several industry specific medical software programs.

Contact this candidate