Sales Customer Service
Resume:
Charles W. Mick
Manor, Texas 78653
************@*****.***
512-***-**** Cell
EXECUTIVE SUMMARY:
Extensive experience in:
Sales
Marketing
Underwriting
Loss Control
SIU
Claims
EXPERIENCE:
12/2008 to Present
Horace Mann Insurance Companies
Claims Consultant/General Adjuster
Review relevant supporting documentation provided by insured, their
attorney or public adjuster. Travel to catastrophe sites and provide
leadership of mobile claims center and independent adjusting crews.
Investigate and adjust claims on personal lines claims. Inspect, estimate
and adjust property claims using MSB estimating software and CWS reporting
programs. Provide oral and written communication of claims disposition.
10/2006 to 11/2008
Cunningham Lindsey U.S.
Multi-Line Adjuster
Review relevant supporting documentation provided by insured or their
representative. Complete risk impressions and audits for select clients.
Investigate and adjust claims relating to liability, workers compensation,
commercial auto liability, product liability, premises liability. Inspect,
estimate and adjust property claims using various estimating and reporting
programs. Market services to established client base. In 2006 was assigned
to a four month consulting assignment for The Texas Property and Casualty
Guaranty Association.
04/2003 to 09/2006
Sentry Insurance
Field Production/Account Executive
Market and sell commercial insurance through agents, brokers and directly
to business owners.
12/1994 - 03/2003
AIG Insurance-Houston, Texas
Senior Client Specialist
Member of the original staff and played a major role in the development and
implementation of policies and procedures for the Investigative Services
Division in Houston, Texas. Implemented and maintained time service
guidelines in accordance with client specific contractual obligations.
Primary responsibility was to investigate claims in all lines of coverage.
Substituted for ISD Manager approximately 30% of the time. Responsible for
training and mentoring new adjusters/Investigators. Houston based position
involving 60% travel throughout Texas. Position required excellent time and
territory management skills. Selected, maintained and managed a list of
approved vendors. Performed claim audits to insure proper handling.
Performed assessments on assigned accounts to determine potential risk.
Liaison with assigned accounts, working with TPA's and brokers resulting in
strong relationships, highest retention and client satisfaction of my
assigned accounts. Conducted meetings and training with insured's
employees, TPA's and brokers on various issues with assigned accounts.
Compiled and generated detailed reports with recommendations to management,
the insured, TPA's and or brokers. Worked directly for staff counsel on
high profile claims and attended mediations, BRC/CCH hearings as needed.
Recognized as a reliable and consistent producer of high quality work.
Awarded Houston Office Employee of The Year in 1996.
8/1989 - 12/1994
Equifax Claims Service-Houston, Texas
Senior Claims Specialist
Performed file and or premium audits with the insured, brokers and TPA's.
Performed all types of insurance investigations with the majority being
workers compensation or USLH. Filled in for Claim Director Approximately
40% of the time. Responsible for training new personnel in Texas. Marketed
services to insurance companies, self insured organizations and brokers.
5/1983 - 8/1989
HMB-Houston, Texas
Sales Manager
Full P/L responsibility for four departments program, Sales, Customer
Service and Credit/Collection Departments. Developed sales staff and
policies/procedures increasing sales over 50% in first three years.
EDUCATION:
1985 Capital City College
Masters of Business Administration
TRAINING/LICENSING/CERTIFICATIONS:
Advanced Selling and Consultative Selling-The Richard Diercks Company
Currently working towards CPCU designation
Over 500 Hours of Insurance Coursework
Extensive Leadership Training-U.S. Army
Vale National-Property Adjusting School
AIG Advanced Investigation School
AIG Underwriting School
AIG Loss Control School
AIG Brokerage School
AIG LP and Propane Gas Explosion School
Arkansas Adjuster License-All Lines
Connecticut Adjuster-All Lines
Delaware Adjuster License-All Lines
Florida Adjuster License-All Lines
Georgia Adjuster License-All Lines
Louisiana Adjuster License-All Lines
New Hampshire Adjuster License-All Lines
New Mexico Adjuster License-All Lines
North Carolina Adjuster License-All Lines
Oklahoma Adjuster License-All Lines
Rhode Island Adjuster License-All Lines
South Carolina Adjuster License-All Lines
Texas Insurance Agent-All Lines
Texas Adjuster License-All Lines
West Virginia Adjuster License-All Lines
Wyoming Adjuster License-All Lines
State Farm Certification
Nationwide Certification
TWIA Certification
NFIP Certification
California Earthquake Certification
MSB Integriclaim
Xactimate 24/Sketch
Simsol
Various Courses-FEMA
Various Courses-OSHA
Various Courses-HAAG Engineering
SKILLS:
Extensive Sales/Sales Management Background
Customer Service/Relationship Building
Excellent Time, Personnel and Territory Management
Extensive experience with the entire insurance process
Negotiation and Mediation with insured's and third parties
Contact this candidate