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Administrative Assistant Customer Service

Murrieta, California, 92563, United States
March 01, 2011

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Alta L. Harris

***** ******* **

Murrieta, CA ***63

Cell: (951) ***-****


Summary of Qualifications

Exceptionally detailed, organized, and highly accurate Administrative

Support professional with a unique ability to successfully manage multiple

secretarial projects simultaneously. Deliver outstanding results, leading

to increased levels of responsibility and recognition. Well-developed

interpersonal communication skills to work effectively with people from

diverse professional and cultural backgrounds.

Computer skills include: Microsoft Office Suite, Word, Excel, PowerPoint,

Internet, Outlook/Mail 2003, Visio, Adobe Acrobat, Adobe PageMaker, eB

Webb, Oracle, PCTS

Professional Experience

Eastern Municipal Water District - Perris, CA Apr. 10

- Present

(AppleOne Employment Agency)

Administrative Assistant

. Provides administrative support for managers, supervisors and

Engineering staff. Schedules meetings and makes meeting and luncheon

arrangements. Prepares and distributes agendas and meeting minutes.

Answering, screening and responding to emails and phone calls.

. Create letters, memos, and documents. Develop Excel spreadsheets and

PowerPoint presentations. Types purchase requisitions to purchase

supplies and materials. Interacts with internal and external

customers. Duplicates, folds, and delivers copies of maps and


. Spearheads the Engineering Department birthday club. Performs related

duties as assigned.

Zimmer Dental - Carlsbad, CA Jan. 09 - Sep. 09

(Express Employment Agency)

Administrative Assistant

. Processed sales admin request forms in IBM database, which entailed,

activating dental accounts, setting up new customer accounts, updating

addresses from dental offices that have moved, adding alternate dental

offices to accounts, communicating with customer service agents daily

and performing other duties as assigned.

Petra Geotechnical, Inc. - Murrieta, CA June 06 - May 08

Administrative Assistant

. Performed administrative duties for Director of Marketing, which

included answering and screening phone calls, drafting letters, typing

reports and proposals.

. Responsible for ordering office supplies, keeping kitchen stocked,

calendaring meetings and performed maintenance on office machines.

. Prepared Statement of Qualifications which entailed binding, printing

and mailing out to clients.

. Conducted extensive internet research on competitors and potential

clients and assisted Marketing Coordinator with gathering information

for proposals and submittals.

Alta L. Harris PAGE TWO

International Rectifier - Temecula, CA Jan. 06 - Mar. 06

(AppleOne Employment Agency)

Administrative Assistant

. Worked for the Director of Quality Engineering, which entailed

answering phones and screening calls, compiled data for the monthly

ops review charts and met with staff to update their reports.

. Assisted with special projects and took notes at the staff meetings

daily. Created excel spreadsheets for tracking projects for control

charts and used PowerPoint daily to create presentations for meetings

and did heavy copying and pasting data from excel.

. Participated in the reorganization of data file clean-up on the shared


Abbott Corp - Temecula, CA Oct. 05 - Dec. 05

(TAC Worldwide Inc. Temp Agency)

Human Resources Assistant

. Completed a personnel file audit for corrected actions (Active &


. Met with new hires to go over paperwork, offer letters and file

preparation for orientation, faxed paper work for verification and

background checks.

. Reorganized personnel files from A - Z and relabeled files.

. Processed internal application reviews for signature approvals, and

filtered paper work to hiring manager's and recruitment staff.

. Met and directed external candidates to meeting rooms for interviews.

Elite Bobcat Service - Corona, CA Sep. 04 - Apr. 05


. Answered multi-line phones for back-up to receptionist, did heavy

faxing, filing, and making copies.

. Provided preliminary information requests to our suppliers. Made phone

calls to obtain release information to receive payment for the


DIRECTV, Inc. - El Segundo, CA May 98 - Aug.


Executive Assistant- Supported Vice President & Director of Human


. Provided high quality support to Vice President and Director which

involved heavy calendar management, requiring interaction with other

executive assistants to coordinate a variety of complex executive


. Successfully coordinated and planned catered events for meetings,

booked venues, and selected guest speakers. Answered and screened

phone calls, arranged conferences, meetings, conference calls, and

travel arrangements for Human Resources Director and Vice President.

. Prepared and executed presentations for management using PowerPoint.

. Improved Vice President's productivity and efficiency by designing new

filing system.


HR Management Certificate ( Cal State Dominguez

Company computer classes related to software applications

Certificate in Word Processing ( Harbor Occupational School

Certificate for Personnel/HR Assistant 2 day Workshop

Banning High School

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