Customer Service Representative

Daniel Lee

Professional Summary: Dedicated customer service representative with

motivation to maintain customer satisfaction and contribute to company success. Results-

driven customer service representative with proven ability to establish rapport. Highly

enthusiastic customer service representative with 10+ years client interface experience.

Skill Highlights: Strong organizational skills developed, listening skills, excellent

communication skills, fast learner with a wide range of practical skills, energetic work

attitude, general store maintenance, skilled in product shipping, customer service

orientented

Work Experience:

•Warehouse Supervisor/Worker @ Keyston Brothers- Seattle, Wa

March 1996 to September 2010

Provided customer service for an average of 30 calls per day, answering customer

inquiries, problem solving, and providing new product information. Earned management

trust by serving as key holder, responsibly opening and closing store. Greeted customers

entering the store to ascertain what each customer wanted, or needed. Recommended,

selected, and helped locate and obtain out-of-stock product based on customer's request.

Answered questions regarding store and products, while maintaining knowledge of current

sales and store promotions. Provided an elevated customer experience to generate loyal

clientele. Maintained cleanliness and presentation of stock room and production floor.

Assisted customers with store and product complaints. Directed calls to appropriate

individuals and departments. Developed reputation as an efficient service provider with

high levels of accuracy. Built long-term customer relationships and advised customers on

products and promotions. Maintained positive attitude to make customer's shopping

exprience memorable and pleasant. Organized store merchandise racks by size, style and

color ro promote a visually appealing environment. Answered customer questions

regarding store merchandise, department information and pricing. Assisted customers in

person and via telephone. Trained new employees by providing knowledge of specific

store tasks and policies. Communicated with vendors regarding back order availability,

future inventory and special orders. Investigated and resolved customer inquiries and

complaints in a timely and empathetic manner. Ensured superior customer experience by

addressing customer concerns, demonstrating empathy, and resolving problems on the

spot. Cross-trained and provided back-up for other customer service representatives when

needed. Interacted with customers and retail buyers to follow-up on shipping statuses and

expedited orders. Managed wide variety of customer service and administrative tasks to

resolve customer issues quickly and efficiently.got delivery trucks ready for daily

deliveries.loaded & unloaded trucks. also,able to lift materials if job requires

Professional References:

•Hoglunds Top Shop- 425-***-**** (Dave)

•Royal Dental MFG- 425-***-**** (Gary)

•Richard's Uphol.- 360-***-**** (Richard)

Personal References:

•Vic Porter-work 253-***-****

•Tom Weitzel-work 206-***-****

•Todd Webb-cell 206-***-****

Education and Training:

Harry Ells High school, 1979

Richmond, Ca, United States

Physical education

Diploma

e-mail:***********@***.***

cell:206-***-****

Contact this candidate