Customer Service Training

Matthew Gibson, Jr.

404-***-**** • **************@*****.***

Relevant Skills

Administration

• Assigned employees specific duties through memos and interpersonal communications while

utilizing Microsoft Office Suites applications such as Outlook, Excel, and Access.

• Employ a firm command of the English language, both written and verbally.

• Strive to create a structured environment for employees to feel confident in their ability to

communicate with customer and each other.

• Foster an environment of inspiration and success by encouraging staff members to

continually seek learning opportunities which promote organizational and personal growth.

• Facilitated countywide volunteer appreciation program including personalized thank you calls

conducted by staff during volunteer appreciation week annually.

Organization & Community Outreach

• Acted as one of the first points of contact for volunteers inquiring about or entering Keep

Broward Beautiful Litter Prevention programs.

• Helped maintain records for twenty participating cities, over 180 volunteer groups, and almost

10,000 Great American Cleanup volunteers within Broward County.

• Actively participated in large scale community outreach events, with a heavy focus on public

speaking, partnering with various organizations throughout Broward County.

• Successfully communicated complex County policies and procedures, recycling practices,

and environmental issues to staff during meetings and the public through targeted community

outreach.

• Social-media outreach literate. Facebook, twitter, and live meeting experience.

Employment History

Customer Service Specialist – Assistant Supervisor

2007 – 2011 Global Response Margate, FL

Communications & Public Outreach Committee Member

2008 – 2010 DOVS of Broward County, Inc. (Volunteer position) Plantation, FL

Student Recycling Aide / Volunteer Coordinator

2008 – 2010 Broward County Keep Broward Beautiful Plantation, FL

Cashier & Customer Service Specialist

2004 – 2008 Publix Supermarket Margate, FL

Education and Training

Georgia Perimeter College On-Line

Bachelor of Science in Business Administration Candidate, 5/12

BP Gulf Response Training Certified Volunteer

Certification in response to 2010 Oil Spill May 2010

Volunteer Coordination Training Certified

How to handle Volunteers with Disabilities June 2010

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