Project Management

SUMMARY:

. Over * years of experience in Business Analysis, Solutions Analysis

and Quality Assurance

. Experienced in writing and analysis of Business Requirements,

Functional Requirements, Functional Design documents and Use Cases

. Excellent skills and experience in client relationship development and

management

. Skilled in developing formal project plans, software test plans, test

cases and test scripts

. Well-versed with stages of SDLC, RUP, Agile, Scrum, industry best

practices and processes

. MS, BS, ITIL Certified

EXPERIENCES:

Business Analyst II / SME - HP Enterprise Services, Columbus, OH

Jan 2008 - Present

Project Summary: Worked at the client's site, on a fixed price project

called Employment Resources Information Center (ERIC), for Ohio Department

of Jobs and Family Services. ERIC was developed as a web application using

JAVA to automate the process of Unemployment-Insurance (UI) tax collection.

The new web application has replaced legacy mainframe application and is

built to serve both internal users and external end-users. The new

application went Live on September 7, 2010 and has been running

successfully since then. The application received positive feedback from

all stakeholders and team's work has been recognized and appreciated by the

Governor of State of Ohio.

Responsibilities

. Provided subject matter expertise for core modules of the system -

Monetary Payments and Monetary Accounting

. Customer interface for requirements, design and development of

business items

. GAP analysis between legacy system and the new application, between

the old and new documentation deliverables and implemented application

with the most recent documentation deliverables

. Facilitated JAD sessions with the stakeholders for new, missing or

ambiguous requirements using simple and advanced elicitation

techniques

. Wrote Use Cases, Test Plans and Scripts. Worked on system requirement

specification (SRS), functional Requirement specification (FRS),

system requirement document (SRD and requirements traceability matrix

(RTM)

. Identified key changes to the system and coordinated the Change

Management process including estimating the work required to implement

the change, analyzing business and technical impact of the change

. Defended the signed off documentation by verifying if the issues are

valid and will not cause a scope change of the project

. Tracked the changes to the deliverables in Clear Case and SharePoint

. Used MS Visio to draw flow diagrams and charts for Batch Process

. Prioritize issues and defects in Clear Quest and Dimensions

(Issue/defect tracking tools)

. Conduct demonstrations and walkthrough's with the Business leads to

get approval for the new Use-Cases

. Facilitated User Acceptance Testing (UAT)

. Ensure client confidence and prevented slippage of issues by serving

as onsite coordinator during critical phases of the project

. Provided Incident Management and Problem Management support to the

client

. Worked in a wide variety of roles for the project including subject

matter expert, business analyst, batch scheduler, application tester,

test planning coordinator and mentor

. Paired up with client's business partners (external interfaces) to

conduct end-to-end testing of the application

. Interfaces - KOFAX, DP600, IVR, Snap Packs, OJI (UC Benefits)

Business Research Analyst - District Rural Development Agency, Banswara,

India Jan2006-Dec2006

Project Summary: Worked with the local government agency of one of the 6

districts of the State in which a pilot project plan was implemented. In

order to comply with a new Act (NREGA) passed by the Federal government,

the State Government needed a system (web application) to record, archive

and display the wage records for each household. The project is now being

implemented on a far large scale.

Responsibilities

. GAP analysis between the new directives from Federal government and

the existing process used by the local government

. Identified and documented the Business requirements

. Wrote user-manual for the data-entry personnel at remote offices

. Planned and coordinated training sessions for the system users

. Charted and performed survey plans, conducted research on acceptance

of new technologies by government staff

. Identified and documented risks and issues

. Provided recommendations to the project steering committee

Technical Support Engineer Intern, Rainbow Teleservices, Jaipur, India

Jun 2004-Aug 2004

. Interacted with clients to troubleshoot & resolve all technical issues

related to proprietary software & gather feedback

. Collaborated with software developers to deliver accurate and

expedited solution to clients

. Recorded, tracked and reported problem activity

. Built strategies to improve efficiency, profitability and quality of

service

TECHNICAL SKILLS:

MS-Office: Word, Excel, PowerPoint, Outlook

Software Development Methodologies: Agile, Iterative, Scrum, RUP, Waterfall

Solution Development Methodologies: Business Process Analysis, Object

Oriented Analysis

Requirements Management: IBM Rational Clear Case, Microsoft Sharepoint

Use Case Modeling: Microsoft Visio

Graphical Representation: Use Cases, Flow Charts, Activity Diagrams

Project Management: Microsoft Project

Change Management: Microsoft Sharepoint, IBM Rational Clear Quest,

Dimensions, Excel

Testing Tools: IBM Rational Clear Quest, Serena Dimensions

Technology: J2EE, JSPs, JSF, Websphere Application/Portal, Workflow Server

Database: IBM DB2

Version Control: Rational ClearCase, Microsoft Sharepoint

Platforms: Microsoft Windows 7, XP, 2000, NT

EDUCATION:

M.S. in Information Management, Syracuse University, NY

Related Course Work: Risk Management, Project Management, Service

Oriented Architecture (SOA), Organizational Information Security,

Database Management, Business Info Resources & Strategic Intelligence,

Information Architecture for Internet Services

B.S. in Electronics and Communication Engineering, RGPV, Bhopal, India

CERTIFICATIONS:

. ITIL (Information Technology Infrastructure Library) V3 Foundation

. Doing Business with U.S. Public Sector Customers - HP Enterprise

Services

ACADEMIC PROJECTS:

Risk Management: iTELL Lab (five member team project)

. Interviewed all levels of management of the technology lab; identified

and evaluated operational and IT risks

. Drafted risk management model, interpreted and presented implications

and recommendations

Project Management: Communication Infrastructure Upgradation Project,

Auburn Fire Department

. Designed and developed Project Charter Document and Preliminary Scope

Statement

. Designed Work Breakdown Structure; estimated costs, duration and

allocated resources

Database Fabrication: Office of Legal Services, Syracuse University

. Collaborated with the office management to identify business rules and

the risks associated

. Designed, implemented, managed and provided support for the database

made in MS-Access

MANAGEMENT/LEADERSHIP ACTIVITIES

. Active member of School of Information Studies Graduate Organization

. Graduate Mentor - School of Information Studies, Syracuse University

. Researcher - ITExponent, a group research project for evaluating

emerging IT technologies

REFERENCES

References can be provided upon request

Contact this candidate