Customer Service Account Executive
Resume:
Zulaine Hernandez
Tx
***********@*****.***
SUMMARY: Recruiter with excellent ability to establish rapport and credibility with hiring
authorities and candidates at all levels. Expertise in strategically aligning employee relations with
human capitol to meet bottom line objectives.
EMPLOYMENT HISTORY:
Confidential
Recruiter
9/2004 to current
Provide full life-cycle recruitment. Candidate full maintenance: From qualifying the prospective
candidate to maintaining the candidate while at client work site after hire. Meet with hiring
Managers to discuss their openings in further detail. Dealt with Building client relationships to
insure accuracy of matching candidates to requirements.
• Averaged 50-100+ calls a day
• Provide excellent customer service by clear understanding of sourcing needs and matching
with computer/administrative/Financial professionals. Responsibilities included daily
candidate management, client visits and candidate issues.
• Provided support to clients like, Hewlett-Packard, Ibm, BofA, Intel, and many more.
• Recruited/Staffed for HP call center
• Established relationships of trust with personnel throughout investigations of sensitive and
often highly stressful issues: discharges, re-assignments and financial difficulties. Managed
conflict resolution between consultants and clients.
Developed and maintained extensive tracking processes that documented employee source,
relevant test scores, and their current stage in hiring process – Periodically evaluated the tracking
data to determine which sources, and screening processes, had been most beneficial, and
refocus my efforts accordingly
• Managing full candidate lifecycle process including sourcing, identification, and screening and
closing.
• Proven track record recruiting technical talent.
• Effective negotiation and closing skills.
• Strong work ethic, a professional demeanor, and the ability to work effectively in a team
based-environment with minimal direction
• Detail-oriented, creative
MTS.
Recruiter/ Account Executive Assistant
1998 to 2004
Recruiter Duties:
Recruitment and placement of personnel for high tech and engineering
firms, including, but not limited to ;Loan Officers, Loan Processors Software Engineers,
Developers, Architect, Programmer/Analyst, Network Engineers, Hardware Engineers, RF
engineers, Test Engineers Telecommunication specialists, Technical writers Mainframe
specialists, Systems Administrators, DBA's, Help desk and Desktop Support, IT Managers,
Project Managers, Executive Level Management and Executive Administrative Assistants.
Handle complete coordination of recruiting life-cycle, from sourcing,
phone interviewing, technical phone screens, in-person interviews with
technical and management teams, negotiating employment offers, closing the
candidate, benefits packages, reference checks, background checks, drug screening, employee
referrals, employee retention, employment laws to travel coordination.
This work entails heavy direct phone contact, Internet sourcing as
well as searching internal company databases and other appropriate
sources of Information and leads (Job Fairs, College recruiting, Association
membership and extensive network).
Maintain a steady pipeline of active candidates/leads to quickly
provide talent to meet client needs.
Prioritize clients requirements in a high-volume, time-sensitive
environment with a focus on the quality and profitability of every
placement.
Perform the duties of Human Resource in the preparation of employment
paperwork, orientation and benefits for new hires.
Account Assistant Duties:
Responsible for developing and expanding new clientele base and
Ensure repeat business.
Worked directly with Hiring Managers and Clients to develop effective
and accurate job descriptions.
Manning, Marder & Wolfe
Accounts Receivables and Collections expert
1997-1998
A/R & collections duties:
Duties include matching, batching, coding and entering invoices.
Researching and resolving issues with customers or vendors. Updating
and reconciling sub-ledger to the general ledger. Maintaining cash
applications, account reconcilations and chargebacks.
Verifying invoices and calling clients for collections. Staying on
top of past dues.
**When I got hired there were several major clients which were over 90
days. My job was to bring these past due invoices to being current.
Within 3 months I had brought in over one million dollars in past due
invoices.
Valley Moulding and Frame
Accounts Receivables
1995 - 1997
Handle daily Account reconsolidations
Posting daily cash and account balancing for bank deposits.
Matching payments with outstanding invoices and daily balancing.
Computer Skills: MS Office Suite, Internet, Word, Excel. Lotus notes,
Goldmine, Quick books,
Major strengths: Project direction, candidate screening, interviewing,
Negotiation of rates and the ability to work with others. I am a
Dependable,
Thorough, well-organized individual, superior under pressure, a great
communicator and team player. Someone, Clients are able to count on to
take care
of their business requirements, while building personal relationships.
Education: Completed some college coursework with an emphasis on
Business
Administration.
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