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Customer Service Account Executive

Kingwood, Texas, 77339, United States
March 01, 2011

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Zulaine Hernandez



SUMMARY: Recruiter with excellent ability to establish rapport and credibility with hiring

authorities and candidates at all levels. Expertise in strategically aligning employee relations with

human capitol to meet bottom line objectives.




9/2004 to current

Provide full life-cycle recruitment. Candidate full maintenance: From qualifying the prospective

candidate to maintaining the candidate while at client work site after hire. Meet with hiring

Managers to discuss their openings in further detail. Dealt with Building client relationships to

insure accuracy of matching candidates to requirements.

• Averaged 50-100+ calls a day

• Provide excellent customer service by clear understanding of sourcing needs and matching

with computer/administrative/Financial professionals. Responsibilities included daily

candidate management, client visits and candidate issues.

• Provided support to clients like, Hewlett-Packard, Ibm, BofA, Intel, and many more.

• Recruited/Staffed for HP call center

• Established relationships of trust with personnel throughout investigations of sensitive and

often highly stressful issues: discharges, re-assignments and financial difficulties. Managed

conflict resolution between consultants and clients.

Developed and maintained extensive tracking processes that documented employee source,

relevant test scores, and their current stage in hiring process – Periodically evaluated the tracking

data to determine which sources, and screening processes, had been most beneficial, and

refocus my efforts accordingly

• Managing full candidate lifecycle process including sourcing, identification, and screening and


• Proven track record recruiting technical talent.

• Effective negotiation and closing skills.

• Strong work ethic, a professional demeanor, and the ability to work effectively in a team

based-environment with minimal direction

• Detail-oriented, creative


Recruiter/ Account Executive Assistant

1998 to 2004

Recruiter Duties:

Recruitment and placement of personnel for high tech and engineering

firms, including, but not limited to ;Loan Officers, Loan Processors Software Engineers,

Developers, Architect, Programmer/Analyst, Network Engineers, Hardware Engineers, RF

engineers, Test Engineers Telecommunication specialists, Technical writers Mainframe

specialists, Systems Administrators, DBA's, Help desk and Desktop Support, IT Managers,

Project Managers, Executive Level Management and Executive Administrative Assistants.

Handle complete coordination of recruiting life-cycle, from sourcing,

phone interviewing, technical phone screens, in-person interviews with

technical and management teams, negotiating employment offers, closing the

candidate, benefits packages, reference checks, background checks, drug screening, employee

referrals, employee retention, employment laws to travel coordination.

This work entails heavy direct phone contact, Internet sourcing as

well as searching internal company databases and other appropriate

sources of Information and leads (Job Fairs, College recruiting, Association

membership and extensive network).

Maintain a steady pipeline of active candidates/leads to quickly

provide talent to meet client needs.

Prioritize clients requirements in a high-volume, time-sensitive

environment with a focus on the quality and profitability of every


Perform the duties of Human Resource in the preparation of employment

paperwork, orientation and benefits for new hires.

Account Assistant Duties:

Responsible for developing and expanding new clientele base and

Ensure repeat business.

Worked directly with Hiring Managers and Clients to develop effective

and accurate job descriptions.

Manning, Marder & Wolfe

Accounts Receivables and Collections expert


A/R & collections duties:

Duties include matching, batching, coding and entering invoices.

Researching and resolving issues with customers or vendors. Updating

and reconciling sub-ledger to the general ledger. Maintaining cash

applications, account reconcilations and chargebacks.

Verifying invoices and calling clients for collections. Staying on

top of past dues.

**When I got hired there were several major clients which were over 90

days. My job was to bring these past due invoices to being current.

Within 3 months I had brought in over one million dollars in past due


Valley Moulding and Frame

Accounts Receivables

1995 - 1997

Handle daily Account reconsolidations

Posting daily cash and account balancing for bank deposits.

Matching payments with outstanding invoices and daily balancing.

Computer Skills: MS Office Suite, Internet, Word, Excel. Lotus notes,

Goldmine, Quick books,

Major strengths: Project direction, candidate screening, interviewing,

Negotiation of rates and the ability to work with others. I am a


Thorough, well-organized individual, superior under pressure, a great

communicator and team player. Someone, Clients are able to count on to

take care

of their business requirements, while building personal relationships.

Education: Completed some college coursework with an emphasis on



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