Human Resources Manager
Resume:
ANNE COULOURES
****.*********@*****.***
http://www.linkedin.com/in/annecouloures
SUMMARY
Human Resources administrative professional with experience in benefits administration with focus on
helping solve difficult medical claims with understanding and compassion. Managed recruitment
administration for several pilot recruitments. Assisted the Human Resources Manager to provide HR
services to entire company of 250+ employees in 6 separate locations in California, Alaska and Hawaii.
D iscretely handled all confidential information. Excellent customer service, communication, and
i nterpersonal skills. Special skills include:
Benefits Administration Project Management
Recruitment Administration Meeting and Event Coordination
Travel Planning Business Correspondence
PROFESSIONAL EXPERIENCE
IASCO, Redwood City, CA 1993-2010
An aviation services company providing training and flight crew leasing for international customers.
Human Resources Assistant/Office Manager/Marketing Administrative Assistant
Human Resources:
Administered employee eligibility and enrollments for medical/dental benefits. Maintained high
level of employee satisfaction by responding to benefits questions in a timely manner.
Processed background checks for new-hire (non-flight crew) employees as well as new-hire flight
crew employees to comply with the Pilot Records Improvement Act of 1996 (PRIA).
Managed recruitment administration for several pilot recruitments including travel to interviews,
simulator checks and medical exams; and ensuring contracts were signed and received.
Responsible for the new-hire on-boarding process, ensuring all essential forms were received to
process employment. Handled process for terminated employees including termination of
benefits, appropriate correspondence and closing of files.
Handled all enrollments, changes, billing, and contribution payments for Flex-Plan Services
(FSA). Participation in FSA accounts increased year to year.
Proactively assumed Human Resource Manager’s duties for FMLA and workers’ compensation
while she was on maternity leave. Effectively handled unique international medical claims.
Created a streamlined system to track monthly all insurance benefit changes. This resulted in an
accurate report for payroll and billing purposes.
Managed COBRA administration and ensured all COBRA communications were received by
eligible employees and qualified beneficiaries. Responded constructively and with compassion
to all questions presented by employees who were affected by recent layoffs.
Researched Healthcare providers and organized the first ever Health Fair for the corporate office.
Created personalized anniversary award certificates using Microsoft Publisher. Reduced costs of
employee anniversary gifts by 30%.
Redesigned employee handbook for trouble-free access to information, and to manage policy
revisions more efficiently.
Anne Couloures - Page 2
Successfully administered layoff of 62 B747 Captains and First Officers. Managed all
communication and WARN Act notice requirements. Mailed and monitored receipt of all signed
severance agreements in order to ensure severance payments be paid in a timely manner.
Office Management:
Purchased all office supplies paying special attention to costs. Negotiated with printer to lower
costs by 20% on business cards, letterhead and all other printed materials.
Arranged all special events including annual Christmas event, off-site employee events, and
arranged for catering for on-site meetings.
Provided President with assistance for special projects including set up of new accommodations
for Chinese flight students arriving at newly opened flight training center in Redding, CA.
Entrusted with a variety of unique and confidential projects as requested by the owner and
corporate Chairman including research on artwork by Chagall, authentication of artwork by Dali
and organization of other valuable art for auction.
Managed front office and supervised Receptionist and Office Courier.
Arranged all aspects of travel for Corporate and Napa offices in an efficient and cost effective
way. Planned Alaskan cruise and retreats for the Executive Committee. Researched and
selected numerous resources for travel planning including Internet, ticket consolidators and
travel agents to obtain best itineraries and fares possible.
Marketing Administrative Assistant:
Researched aviation related companies, purchased marketing materials and promotional items.
Handled arrangements for international and domestic trade shows including registration, shipping
of display booth, and submission of company information for trade show literature.
Represented company at several Regional Aviation Association (RAA) annual conventions in
display booth to promote aviation services provided.
Mulford, Moreland Scott & Associates, San Mateo, CA 1991-1993
A full support consulting and outplacement services company
Office Manager
Provided administrative support for internal and external correspondence for Senior Vice President and
Vice Chairman. Developed and implemented start-up procedures for newly opened second office.
Trained and supervised front office staff. Organized group workshop arrangements for clients and
coordinated all facility logistics for seminars and candidate social events.
EDUCATION
University of North Texas, Denton, TX
PROFESSIONAL DEVELOPMENT
Certificate of Achievement: Human Resources Professional Series, Employers Group
Certificate of Training from Execu-Train: Microsoft Word – Levels 1-4
PROFESSIONAL ORGANIZATIONS
Society of Human Resource Management (SHRM)
TECHNICAL SKILLS
Microsoft Word, Excel, Publisher, PowerPoint, and Outlook
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