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Customer Service Manager

Location:
Tempe, Arizona, 85282, United States
Posted:
March 01, 2011

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*** **********

**** * ****** **

Tempe AZ *****

623-***-****

SKILLS

Technical/Communication

Experienced using Microsoft XP and Microsoft Office (Word, Excel, PowerPoint)

Experienced utilizing the internet and sending/receiving email

Experienced using printer/copier/fax machine

Experienced processing outbound mail using meter machine

Excellent phone etiquette

Articulate both verbally and literarily

Management/Customer Relations

Supervised employees

Trained new employees

Negotiated between employees and customers to resolve conflict

Excellent team player yet also self efficient

Generated customer orders and data entry

Facilitated resolving customer inquiries

Extremely customer satisfaction motivated

Organizational

Customized file system

Documented/Implemented new processes

Tracked inventory

Extremely detail oriented and multi-tasking capable

EMPLOYMENT HISTORY

Moody’s Quick, Inc. Phoenix, AZ 2007 – 2010

Customer Service and Dispatcher

Directed/Processed inbound phone calls and entered customer orders

Resolved customer inquiries

Trained new employees

Created documented instructions and implemented new processes

Shipped/Received customer product

Inventoried/Tracked customer product and inventoried/ordered office supplies

Processed outbound office mail and bank deposits

Responsible for insuring office equipment function

Maintained hard copy files, processed faxes, copied documents as needed

Maintained spreadsheets including employee and driver information

Maintained spreadsheet regarding driver communication equipment

Reconciled monthly billing statement for driver communication equipment

Reviewed daily driver paperwork and rectified any discrepancies

Processed bills of lading for invoicing

Dispatched delivery orders to drivers and aided drivers with directions

Velocity Express Phoenix, AZ 2004-2007

Customer Service and Dispatcher

Directed/Processed inbound phone calls and entered customer orders

Resolved customer inquiries

Trained new employees

Created documented instructions and implemented new processes

Shipped/Received customer product

Inventoried/Tracked customer product and inventoried/ordered office supplies

Maintained hard copy files, processed faxes, copied documents as needed

Maintained spreadsheets including employee and driver information

Reviewed daily driver paperwork and rectified any discrepancies

Processed bills of lading for invoicing

Dispatched delivery orders to drivers and aided drivers with directions

Canyon State Courier Phoenix, AZ 1991 – 2004

Customer Service Manager/Courier

Directed/Processed inbound phone calls

Entered customer orders

Researched and resolved customer inquiries

Trained new employees

Created documented instructions and implemented new processes

Shipped /Received customer product

Inventoried/Tracked customer product

Inventoried and ordered office supplies

Maintained hard copy files, processed faxes, copied documents as needed

Reviewed daily driver paperwork and rectified any discrepancies

Processed bills of lading for invoicing

Dispatched delivery orders to drivers and aided drivers with directions

Courier

Dairy Queen Waupaca, WI 1986-1991

Counter Waitress/Team Leader

Supervised and trained employees

Ensured customer satisfaction

Processed customer orders

Prepared food

Processed multiple cash transactions

Inventoried and ordered supplies

Performed/Directed janitorial duties

EDUCATION

High School Diploma Waupaca, WI 1988

Comptia A+ certification Phoenix, AZ 1998

Currently working towards a degree in criminal justice

2 years of college courses completed



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