Customer Service Manager
Resume:
Amy Steinpreis
Tempe AZ *****
SKILLS
Technical/Communication
Experienced using Microsoft XP and Microsoft Office (Word, Excel, PowerPoint)
Experienced utilizing the internet and sending/receiving email
Experienced using printer/copier/fax machine
Experienced processing outbound mail using meter machine
Excellent phone etiquette
Articulate both verbally and literarily
Management/Customer Relations
Supervised employees
Trained new employees
Negotiated between employees and customers to resolve conflict
Excellent team player yet also self efficient
Generated customer orders and data entry
Facilitated resolving customer inquiries
Extremely customer satisfaction motivated
Organizational
Customized file system
Documented/Implemented new processes
Tracked inventory
Extremely detail oriented and multi-tasking capable
EMPLOYMENT HISTORY
Moody’s Quick, Inc. Phoenix, AZ 2007 – 2010
Customer Service and Dispatcher
Directed/Processed inbound phone calls and entered customer orders
Resolved customer inquiries
Trained new employees
Created documented instructions and implemented new processes
Shipped/Received customer product
Inventoried/Tracked customer product and inventoried/ordered office supplies
Processed outbound office mail and bank deposits
Responsible for insuring office equipment function
Maintained hard copy files, processed faxes, copied documents as needed
Maintained spreadsheets including employee and driver information
Maintained spreadsheet regarding driver communication equipment
Reconciled monthly billing statement for driver communication equipment
Reviewed daily driver paperwork and rectified any discrepancies
Processed bills of lading for invoicing
Dispatched delivery orders to drivers and aided drivers with directions
Velocity Express Phoenix, AZ 2004-2007
Customer Service and Dispatcher
Directed/Processed inbound phone calls and entered customer orders
Resolved customer inquiries
Trained new employees
Created documented instructions and implemented new processes
Shipped/Received customer product
Inventoried/Tracked customer product and inventoried/ordered office supplies
Maintained hard copy files, processed faxes, copied documents as needed
Maintained spreadsheets including employee and driver information
Reviewed daily driver paperwork and rectified any discrepancies
Processed bills of lading for invoicing
Dispatched delivery orders to drivers and aided drivers with directions
Canyon State Courier Phoenix, AZ 1991 – 2004
Customer Service Manager/Courier
Directed/Processed inbound phone calls
Entered customer orders
Researched and resolved customer inquiries
Trained new employees
Created documented instructions and implemented new processes
Shipped /Received customer product
Inventoried/Tracked customer product
Inventoried and ordered office supplies
Maintained hard copy files, processed faxes, copied documents as needed
Reviewed daily driver paperwork and rectified any discrepancies
Processed bills of lading for invoicing
Dispatched delivery orders to drivers and aided drivers with directions
Courier
Dairy Queen Waupaca, WI 1986-1991
Counter Waitress/Team Leader
Supervised and trained employees
Ensured customer satisfaction
Processed customer orders
Prepared food
Processed multiple cash transactions
Inventoried and ordered supplies
Performed/Directed janitorial duties
EDUCATION
High School Diploma Waupaca, WI 1988
Comptia A+ certification Phoenix, AZ 1998
Currently working towards a degree in criminal justice
2 years of college courses completed
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