Customer Service Quality Control

Jose C. Torres

****

Corybust St.

Chino, Ca.

**710

(562)519-

1363

**********@*****.***

Summary of

Qualifications

. A highly, dynamic result oriented professional with excellent

qualifications relating to mechanical, administration and customer

service

. Superb interpersonal and communication skills

. Excellent customer service skills, with the ability to identify client

needs

. Command exemplary organizational and time management skills

. Work well under time constraints, resolving problems with tact and

diplomacy

Professional

Experience

SERVICE MANAGER: Mid Cities Honda Kawasaki SeaDoo (1984-2009)

Handled all department management functions, manufacture warranty

authorizations and warranty claim processing, hazard manifests and OSHA

requirements, interviewed hired and trained, finalize invoices.

Oversaw client relations, technician productivity quotas, supplies needed

for operation of department, quality control of completed mechanical

work, equipment and routine upkeep of business.

Bilingual, served as translator to Hispanic clients

UNITED STATES NAVY: Served in the armed forces active duty (1981-1984)

Trained in fire and collateral damage prevention, winch and rigging,

flight operations and ordinance handling

REFERENECES: Upon request

Contact this candidate