Customer Service Administrative Assistant
Resume:
TAI-SHRAE PARISH
*** ********* **** *** *-***, Englewood CO 80110
*********@*****.***
PROFILE
Experience in editing and reviewing contracts, management of office
operations, communication, and customer service. Results oriented in
supporting complex, deadline driven operations. Proficient with working
alongside upper level management from CEO to Board of Directors.
PROFESSIONAL EXPERIENCE
LCRA Credit Union, Austin, TX
10/07-02/11
Executive Administrative Assistant
. Aid the President, Vice-President, Board Chairman, Auditors, and Staff
with day to day functions
. Began as a Member Service Representative, then promoted to Executive
Administrative Assistant
. Prepare monthly Board packet and Annual Meeting Reports
. Reduced operating expenses by $20,000.00 with re-negotiation of IT
contract
. Review all membership contracts for accuracy
. Process incoming and outgoing wire transfers
. Create marketing fliers for credit union promotions
. Update policies to conform to new Government and State Regulations
. Maintain minutes, rosters, corresponding reports, and audits
. Plan travel arrangements, meetings, and maintain calendars
. Coordinate with caterers, suppliers, and printers
. Serve as on site staff support, including training new employees
. Maintain and update Credit Union website
Starbucks, Allen, TX
07/04-07/05
Barista
. Provided exceptional customer service on a daily basis to assist in
meeting the high standards applied to the product served
. Developed interpersonal skills
. Increased sales of coffee and espresso machines
. Worked within a team environment to ensure optimal overall workflow
. Handled cash and accepted various forms of payment for product given
Bally's Total Fitness, Richardson, TX 06/99-
01/02
Front Desk Manager, Junior Supervisor
. Began as a receptionist, promoted to Front Desk Manager, then promoted
to Junior Supervisor in charge of five locations
. Provided mentorship, guidance, and training to all new Front Desk
Associates
. Interacted with the district manager regularly regarding accounting
transactions, club progress, and status.
. Maintained work schedule at two locations for Front Desk Associates
and Personal Trainers
. Charged with payroll processing
. Reviewed billing transactions and membership contracts to ensure
accuracy, and legality for five locations on a daily basis
EDUCATION
. Texas State University, San Marcos, TX 05/07
BA History
. Sorbonne, Paris, France 05/04
. Collin College, Plano, TX 12/04
AA General Studies
. Universit de Bourgogne, Dijon, France 07/00
SKILLS
. Microsoft Office Suite 2007
. Portico Financial Software
. Fiserv
. Reporting Analytics
. InterAct
. Adobe
. Meridian Phone System
. Multiple phone lines
. General Office practices, functions, and procedures
. 10-key
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