Customer Service Administrative Assistant
Resume:
Taneice Chavers
Carteret, NJ 07008
Phone: 973-***-**** ? Email: **************@*****.***
February 8, 2011
Dear Sir/Madam:
I recently earned my Bachelor of Science- Concentration: Management from
Kean University, Union, New Jersey. I have special training in management
and marketing.
I believe I would be a good candidate for this job posting and would like
to be considered for the position.
I am hardworking, dependable, and willing to assume high levels of
responsibility. I believe that my qualifications, along with my drive and
enthusiasm, make me an excellent candidate for employment with your
company.
I most recently have worked as a substitute teacher while searching for the
right position with a prestigious company.
Salary is secondary, as I am primarily seeking a position with room for
advancement. However, with previous employers I have received
approximately $40,000 a year.
My proficiency in MS Office compliments my qualifications. Enclosed is a
resume for your review.
I would appreciate the opportunity to interview with you at your
convenience and hope you will give the enclosed resume your favorable
consideration.
Sincerely,
Taneice Chavers
Taneice C. Chavers
27 Wedgewood Drive apt 40A? Carteret, NJ 07008
Phone: 973-***-**** ? Email: **************@*****.***
Management/Administration
Professional with over three years experience in management and
administration. Most recent experience includes managing high dollar
accounts for their first three months of subscription for a well
established business information solutions advertising company.
Specific Proficiency in:
o Microsoft Office-Power Point, XP, Word, Excel
o Customer Service
o Administrative Assistant
o Internet Sales
o Dealer Specialties
Education
Bachelor of Science-Business Management, May 2006
Kean University ? Union, New Jersey
Real Estate License-February, 2005
Weichert Real Estate School ? Garwood, New Jersey
Professional Experience
Carteret School District ? Carteret, NJ March 2009 - Present
(School district that embraces the challenges of addressing the needs of
each child and empowers all individuals to pursue their goals)
Substitute Teacher
Be ready on-call to take an assignment. Assume responsibility for
implementing the day's lesson left by the teacher in accordance with the
districts' philosophy, goals and objectives.
o Establish and maintain order in the classroom.
o Take all necessary and reasonable precautions to protect students,
material, equipment and facilities.
o Cooperate with school personnel.
o Provide all reports and documentations as required by the District.
LexisNexis Martindale-Hubbell ? New Providence, NJ June 2007-February 2009
(Leading global provider of business information solutions to professionals
in law firms, corporations, government, law enforcement, tax, accounting,
and academic institutions)
Priority Services/Onboarding Specialist
Responsible for on-boarding new high dollar accounts of $15,000 or more.
Monitor accounts on the back end to ensure all products are up and running
online, and work with other departments to get account issues resolved.
o Accountable for contacting customers to discuss their new account
o Aid customer in understanding how their products work and help them to
make changes to their account
o Responsible for comparing contract with account system to ensure
accuracy
o Work with sales rep to apply discounts and credits to account
o Issue cancellations and/or resolve order disputes
o Responsible for tracking and resolving issues with accounts before
they are recognized by the customer
Tiffany and Company ? Parsippany, NJ August 2006-February
2007
(Prestigious retail company specializing in intricate designs and
sophisticated style)
Customer Service Specialist
Responsibilities include processing customer orders, and creating cases for
customer service complaints. Educated clients on Tiffany products and
policies to aid them in making sound purchases.
o Responsible for taking customer orders.
o Tracked packages and followed up on deliveries
o Created CRM cases to record customer service complaints
o Issued credits to customer accounts and sent out accommodation
merchandise
o Provided customers with jewelry information and cleaning techniques
Hudson Honda ? West New York, NJ April 2005-May 2006
(Car dealership rated top 10% customer satisfaction in the nation)
Internet Sales Manager
Responsibilities include managing the Business Development Center and
overseeing employees to ensure adequate customer service. Served as an
Internet Sales Consultant, and provided customers with vehicle information.
o Responsible for responding to customers' emails for price quotes
o Liable for answering customer inquiries on vehicles of interest
o Responsible for follow up calls to ensure customer satisfaction
o Arranged appointments for customers to test drive vehicles
o Send out memos and arrange meetings with employees
Liccardi Ford ? Watchung, NJ September 2003-April
2005
(Car dealership selling over 100 vehicles a month)
Internet Sales Consultant/Administrative Assistant
Responsible for posting special promotions on the Internet, and structuring
emails for customer inquiries. Also maintained vehicles on website to keep
inventory updated. Developed lease quotes and ran credit applications
through ADP.
o Sent customer emails responding to vehicle requests
o Greeting customers in showroom and assigning a salesman to them
o Schedule and confirm appointments for customers
o Negotiate pricing and incentives with customers
Smooth Move ? Rahway, New Jersey February 2002- September 2003
(Moving company making local and long distance moves throughout United
States)
Customer Service Representative/Relocation Consultant
Responsible for assisting clients in their move and making sure their move
is as smooth as possible. Served as an administrative assistant answering
phones and typing contracts for moves.
o Aid customers with a reliable moving company at reasonable rates
o Responsible for handling customer complaints and concerns
o Accountable for answering phones and typing memos
RMH Teleservices ? Trenton, New Jersey June 1999-August 2002
(Heavy call center offering products and services to clients)
Teleservice Sales Representative
Responsible for promoting products and dealing with customer inquiries.
Contact customers and provide them with product knowledge on inventory.
o Set up clients with cell phone services
o Deal with customer complaints on local and long distance services
o Answer billing and service questions
o Resolve disputes or issues clients have
Contact this candidate