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Customer Service Administrative Assistant

7008, United States
March 01, 2011

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Taneice Chavers

** ********* ***** *** ***

Carteret, NJ 07008

Phone: 973-***-**** ? Email:

February 8, 2011

Dear Sir/Madam:

I recently earned my Bachelor of Science- Concentration: Management from

Kean University, Union, New Jersey. I have special training in management

and marketing.

I believe I would be a good candidate for this job posting and would like

to be considered for the position.

I am hardworking, dependable, and willing to assume high levels of

responsibility. I believe that my qualifications, along with my drive and

enthusiasm, make me an excellent candidate for employment with your


I most recently have worked as a substitute teacher while searching for the

right position with a prestigious company.

Salary is secondary, as I am primarily seeking a position with room for

advancement. However, with previous employers I have received

approximately $40,000 a year.

My proficiency in MS Office compliments my qualifications. Enclosed is a

resume for your review.

I would appreciate the opportunity to interview with you at your

convenience and hope you will give the enclosed resume your favorable



Taneice Chavers

Taneice C. Chavers

27 Wedgewood Drive apt 40A? Carteret, NJ 07008

Phone: 973-***-**** ? Email:


Professional with over three years experience in management and

administration. Most recent experience includes managing high dollar

accounts for their first three months of subscription for a well

established business information solutions advertising company.

Specific Proficiency in:

o Microsoft Office-Power Point, XP, Word, Excel

o Customer Service

o Administrative Assistant

o Internet Sales

o Dealer Specialties


Bachelor of Science-Business Management, May 2006

Kean University ? Union, New Jersey

Real Estate License-February, 2005

Weichert Real Estate School ? Garwood, New Jersey

Professional Experience

Carteret School District ? Carteret, NJ March 2009 - Present

(School district that embraces the challenges of addressing the needs of

each child and empowers all individuals to pursue their goals)

Substitute Teacher

Be ready on-call to take an assignment. Assume responsibility for

implementing the day's lesson left by the teacher in accordance with the

districts' philosophy, goals and objectives.

o Establish and maintain order in the classroom.

o Take all necessary and reasonable precautions to protect students,

material, equipment and facilities.

o Cooperate with school personnel.

o Provide all reports and documentations as required by the District.

LexisNexis Martindale-Hubbell ? New Providence, NJ June 2007-February 2009

(Leading global provider of business information solutions to professionals

in law firms, corporations, government, law enforcement, tax, accounting,

and academic institutions)

Priority Services/Onboarding Specialist

Responsible for on-boarding new high dollar accounts of $15,000 or more.

Monitor accounts on the back end to ensure all products are up and running

online, and work with other departments to get account issues resolved.

o Accountable for contacting customers to discuss their new account

o Aid customer in understanding how their products work and help them to

make changes to their account

o Responsible for comparing contract with account system to ensure


o Work with sales rep to apply discounts and credits to account

o Issue cancellations and/or resolve order disputes

o Responsible for tracking and resolving issues with accounts before

they are recognized by the customer

Tiffany and Company ? Parsippany, NJ August 2006-February


(Prestigious retail company specializing in intricate designs and

sophisticated style)

Customer Service Specialist

Responsibilities include processing customer orders, and creating cases for

customer service complaints. Educated clients on Tiffany products and

policies to aid them in making sound purchases.

o Responsible for taking customer orders.

o Tracked packages and followed up on deliveries

o Created CRM cases to record customer service complaints

o Issued credits to customer accounts and sent out accommodation


o Provided customers with jewelry information and cleaning techniques

Hudson Honda ? West New York, NJ April 2005-May 2006

(Car dealership rated top 10% customer satisfaction in the nation)

Internet Sales Manager

Responsibilities include managing the Business Development Center and

overseeing employees to ensure adequate customer service. Served as an

Internet Sales Consultant, and provided customers with vehicle information.

o Responsible for responding to customers' emails for price quotes

o Liable for answering customer inquiries on vehicles of interest

o Responsible for follow up calls to ensure customer satisfaction

o Arranged appointments for customers to test drive vehicles

o Send out memos and arrange meetings with employees

Liccardi Ford ? Watchung, NJ September 2003-April


(Car dealership selling over 100 vehicles a month)

Internet Sales Consultant/Administrative Assistant

Responsible for posting special promotions on the Internet, and structuring

emails for customer inquiries. Also maintained vehicles on website to keep

inventory updated. Developed lease quotes and ran credit applications

through ADP.

o Sent customer emails responding to vehicle requests

o Greeting customers in showroom and assigning a salesman to them

o Schedule and confirm appointments for customers

o Negotiate pricing and incentives with customers

Smooth Move ? Rahway, New Jersey February 2002- September 2003

(Moving company making local and long distance moves throughout United


Customer Service Representative/Relocation Consultant

Responsible for assisting clients in their move and making sure their move

is as smooth as possible. Served as an administrative assistant answering

phones and typing contracts for moves.

o Aid customers with a reliable moving company at reasonable rates

o Responsible for handling customer complaints and concerns

o Accountable for answering phones and typing memos

RMH Teleservices ? Trenton, New Jersey June 1999-August 2002

(Heavy call center offering products and services to clients)

Teleservice Sales Representative

Responsible for promoting products and dealing with customer inquiries.

Contact customers and provide them with product knowledge on inventory.

o Set up clients with cell phone services

o Deal with customer complaints on local and long distance services

o Answer billing and service questions

o Resolve disputes or issues clients have

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