Customer Service Technician

Preeti Chavda

* ****** ** *********, ** *****

Telephone631-471-2475; Email: **************@*****.***

OBJECTIVE: To obtain a position in your organization where I can apply my varied knowledge and experience .

SUMMARY OF SKILLS

• Excellent experience as Packaging Technician and more than 10 yrs of experience as Laboratory Technician.

• Knowledge of GMP and SOP’s. Excellent documentation practice.

• Proficiency in Organizational skills, trouble shooting, decision making,quickly learning new skills.

• Ability to communicate effectively with clientele, the public, management and staff.

• Able to interact effectively in a team base environments, co-operative, organized, working with attention to details,

independently under pressure with minimal supervision.

• Excellent knowledge of various kind of Medical Laboratory Equipments such as auto Analyzer(RA50,ERBA,STATFAX)

Autoclave, Incubator, Centrifuge, Micro Pipette, CliniTak, Cell Counter.

• Strong Computer Skills: windows based software, Microsoft Office, internet, data entry, Word excel, Power Point.

PROFESSIONAL EXPERIENCE

Teva Novopharm Pharmaceautical Ltd.,30,(packaging operator) Toronto, Canada 2010-2011

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Set up the production area and equipments in accordance with SOP and GMP for the production line .

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Check up the lines to ensure that batch no., expiry date, manufacturing date and physical instruction remain good

condition on package.

• Pre-packaging inspection of tablets and capsules for any types of defects and sorting them out.

• Check for any printing and packaging errors, physical checking of tablets, capsules, labels, codes while working on the

line for packaging.

• Operated packaging equipment at established line speeds.

• Inspected with quality finished product according to specifications and quality standards.

• Completed documentation and reports accurately as required at every stage.

• Worked in a safe manner in accordance with company policy.

• Followed appropriate SOP’s and GMP’s as required.

• Adhered to Health & Safety procedures,OH &S Act, and followed the proper use of process equipment.

• Performed other duties as assigned.

• Work well independently in team and under pressure.

Owner/ Medical Laboratory Technologist - Shreyaa Pathology Laboratory, India 1986-2009

• Carried out Phlebotomy on patients including adults, infants and children thru use of instruments such as vacutainers,butterfly needles, capillary puncture and syringes.

• Validated patients documentation to ensure that it corresponds to specimens .

• Sorted the sample to various departments manually by categorizing according to test requirements.

• Performed lab test in Hematology, Serology, Microbiology, Biochemistry, Blood Bank, Urine Sample.

• Tested morphology, blood groping and x-match, serology and reported in Lab info system.

• Ensured the patient’s identification and solving discrepancies and Customer Service.

• Troubleshoot and maintained laboratory equipments such as Centrifuge, Sterilizer, Oven, glassware.

• Entered results of test and sent out test in a timely manner with quality checking.

• Trained and recruited Lab Technician; performed prevention and sterilization techniques.

• Ensured proper storage of blood and various samples collected according to the date of collections.

• Ensured implementation of waste disposal policy by proper disposal of waste such as sharps, biohazards and regular

waste in separate containers.

• Prepared laboratory solutions and laboratory reports.

• Answering a busy multiline telephone system, maintain patients files /charts in alphabetical order.

• Booking patients appointments with excellent customer service.

• Managed multiple job task efficiently and met each of the task’s time lines.

INSTRUMENTATION SKILLS

Hematology - Sysmex 4500, Coulter ACTII DIFF, Chemistry - RA-50, CH-100, Stat Fax Chemistry Analyzer

Microbiology - BECTEC 9050 and Blood Bank - BIO-RAD Reader

EDUCATION

Master Degree (Management Science) - Poona University, India 1994

Business Management Diploma - Poona University, India 1993

Medical Laboratory Technology Diploma - Bombay University, India 1986

Bachelor of Science (Microbiology, Chemistry) - Poona University 1985

REFERENCES AVAILABLE UPON REQUEST

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