Customer Service Manager
Resume:
BRITTANY ALYSIA ARROWOOD
********@*****.*** ~ 682-***-****
EDUCATION
The University of North Texas Bachelor of Science in
Merchandising December 2010
Major: Home Furnishings Merchandising Minor: Retailing
Cumulative GPA: 3.64
PROFESSIONAL PROFILE
Study Abroad in Hong Kong and China, University of North Texas
May 2009 - June 2009
. Toured textile, apparel, and home furnishings factories,
manufacturers, and retailers
. Gained knowledge about Asian business culture and etiquette
Shadowed & assisted Denise Parks, Calico Corners, Southlake, TX
November 2008
. Developed an understanding of in-home consultations; assisted in
selecting products for a client
Shadowed & assisted Lancine Aday, Timeless Interiors, Flower Mound, TX
November 2008
. Learned what it takes to be an entrepreneur and how to efficiently
shop for products
WORK EXPERIENCE
Internship, David Sutherland Showroom, Dallas, TX August 2010 - December
2010
. Maintained resource library (i.e., updated samples, discarded
obsolete samples, and catalogs)
. Assisted in showroom design through visual merchandising
. Checked inventory for throws, pillows, artwork, and fabric wings
. Provided excellent customer service by greeting clients, answering
telephone, and maintaining client files
Mystery Shopper, Auntie Anne's, Denton, TX August 2008 - May 2010
. Provided insight of employee work to owners
. Tested products for quality
Server/Cashier/Kitchen/Hostess, Fresco's Cocina Mexicana, Watauga, TX
October 2006 - May 2008
. Constructed and delivered services to clients through catering
. Maintained an average of around 100 customers a night
. Developed excellent customer service by facilitating clients needs
(i.e., seating and waitressing)
. Provided services to peers through money exchange and ordering food
. Created appetizers, pulled food from window for tickets, and did food
prep
. Trained a new employee for waitress position
SPECIAL SKILLS
Chief Architect Design Software; Hand drafting; NKBA guidelines
Microsoft Office 2007 Suite (Word, Excel, and PowerPoint ) and iWork
(Pages, Numbers, and Keynote)
AWARDS/HONORS
University Scholarships, University of North Texas Summer 2010, Fall
2010
Dean's List Fall 2006, Spring 2007, Spring 2008, Fall 2008, Spring
2010, Fall 2010
Project selected for the "Creating Consumer Experiences" Competition,
University of North Texas Spring 2010
Study Abroad Scholarship Summer 2009
Transfer Scholarship, University of North Texas Fall 2008
Phi Theta Kappa Honor Society, Tarrant County College Fall 2007
INTERNATIONAL EXPERIENCE - People to People Student Ambassador Program
. England, Switzerland, Germany, Sweden, Belgium
Summer 2006
. Hong Kong and China
Summer 2005
. England, Wales, Ireland, France
Summer 2004
. Greece, Italy, France, England
Summer 2003
. Australia
Summer 2002
BRITTANY ALYSIA ARROWOOD
********@*****.*** ~ 682-***-****
REFERENCES
Amy Andrade
Showroom Manager
David Sutherland Showroom
1025 North Stemmons Freeway # 340
Dallas, TX 75207
***@***********************.***
Dr. K. Annette Burnsed
Assistant Professor
University of North Texas
1155 Union Circle #311220
Denton, TX 76203
*********.*******@***.***
Diana Bull
Owner
Auntie Anne's Soft Pretzel's
2201 South I-35E
Denton, TX 76205
******@***.***
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