Manager Customer Service
Resume:
R ichard E. Okogun
Beltsville, MD 20705
*********@***.***
REO
Objective
I am seeking a challenging career with a progressive organization, which will utilize my knowledge, skills and abilities in
managements, operations, customer service relations, employees training and business development in retail and
commercial arena.
In addition, to gain an opportunity to use my collective managerial experience as senior branch manager from the banking
industry to effect positive changes to daily tasks and quality problem resolutions.
Experience
Senior Branch Manager Chevy Chase Bank May 2005 August 2009
As the senior branch manager, I ensured the administration and operation of a full service branch office. I managed
branch day to day operations, reports, branch sales goals, investments, lending and mortgage product sales. I ensure
quality customer interactions, services, branch security and safety in accordance with the Bank's objectives. Provides
superior level of customer relationships while promoting the sales and service culture through coaching sessions,
guidance and staff motivation; achieved individual and branch sales goals through new business sales, referrals and
retention of account relationships. Aid to facilitate new deposits and businesses development. Provided leadership,
training and supervision; maintained excellent employees’ retention within the network, delegated day to day operations to
maximized efficiencies and productivities. Responsible for attaining established branch goals through active participation
in sales management, officer call programs for the branch and new business prospecting development. An active member
of the district community affair outreach that promote the bank as a leader in the community. I served as the Super
Captain for the Silver Spring, Maryland region in small business banking, credit cards and home equity / mortgage
campaigns during tenure.
Successful managed Wheaton, Four Corner and White Oak branch achieving its goals in Financial Services revenue net
sales average of 120%, small business accounts acquisition of 125%, 105% in retail checking and over 200% in combined
lending category; Home equity lines, loans and mortgages products.
In addition, I managed Wheaton branch to achieved # 1 galaxy ranking in the district and # 9 galaxy ranking for the entire
Chevy Chase Banking retail division. Four Corners branch equally achieved a #4 galaxy ranking score during tenure.
As manager, my overall branches managed passed combined 7 branch Quality Control Audits, QC and 2 separate
Corporate Audits from 2005 – 2009.
Assistant Branch Manager Chevy Chase Bank September 2000 May 2005
Appropriately recognized life events to expand relationships by informing customers of new products and additional
services that may be of interest and that would best meet their needs. Processed all new account transactions; assisted
customers in their selection of various accounts and financial services; cross sold the bank's products and services;
opening, maintaining and closing of all account types; performing branch clerical duties; promoting business for the bank
by maintaining good customer relations and referring customers to appropriate department for new services.
In addition, I managed Four Corner branch for 5 months in absence of a branch manager. Managed and served as the
Safety Security Coordinator and sustained a positive branch compliance audit for eight quarters in 2004 to 2005 fiscal
year. I was ranged # 2 assistant branch manager semi annual area awards for FY 2004.
Education
Universite de Paris VIII – Vincennes, St. Denis, France Business Administration, 1989
1991
Administration Economique et Sociale (Social Economic Administration)
Skills & Career Development
Retail Management Associate Program & Retail Leadership Associate Program
Sponsored by: Chevy Chase Bank Management Program, Omega Performances, Coverdale Institute & Telemetric. These
6 to 9 months leadership management program included, Interpersonal Managing Skills, Managing Change and Diversity
in Work Place, Team Work Skills, Coaching Workshop, Making the Best of Talents & Influence, MBTI, and Establishing
Customer Relationships, Sell to Achieve Results, etc…
Performance Recognitions – Numerous Spotlight recognitions award for Business Accounts acquisition, Business
prospecting, Home Equity & Home Loan Express, Financial Services referral sales and perfect 100% mystery shops in
customer service scores.
Certificate of Recognition – District Super Captain for Small Business Banking and Credit Card Campaigns, Member of
the District Community Outreach program and Achievement of Galaxy Leader Status.
Microsoft Office & Windows (XP, VISTA, Access, Excel, Power Point) BANKING SOFTWARE (RDS, RDS.NET,
Salesforce.com, Lotus Notes, PCICS, EXCEL, Bank Pro, Bond Pro, Host, Ceridian Timekeeping)
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