Administrative Assistant Customer Service
Resume:
ELIZABETH B. OLIVER
*** ********'s Way
Greenwood, IN 46143
Email: *********@***.***
PROFILE * Diligent, detail-oriented Administrative
Assistant knowledgeable of all office
functions, with solid background in customer service.
* Excel at multi-tasking in a fast-paced
environment while completing projects
within time and budget constraints.
* Superior telephone, customer
service and computer skills
EXPERIENCE * FROST, BROWN,TODD (Formerly LOCKE REYNOLDS,
LLC)
Conflicts Coordinator
9/2007-3/2010
Provided detailed and confidential checks of prospective
clients by utilizing
a computer data base to confirm and approve legal
representation.
* PROMEX TECHNOLOGIES, LLC, Franklin, IN
2/2006 - 9/2007
Administrative Assistant to Executive Team
Provided administrative support to President and Executive
Team. Assisted
Human Resources with recruiting process. Responsible for
employee insurance
HIPPA, tracking attendance, performing new hire
orientations, and completion
of paperwork for terminations. Generated Excel
spreadsheets to track employee
attendance, insurance and performance evaluations.
Organized the monthly
employee lunch & dinner, meetings, and travel
arrangements.
* STOCK DEVELOPMENT, Naples, FL 3/2005
- 12/2005
Customer Service Representative (8/2005 - 12/2005)
Promoted to newly created position at corporate
headquarters.
Received and appropriately responded to phone calls, e-
mails and
correspondence from clients. Tracked inquiries for
appropriate and timely
resolution.
Administrative Assistant/Receptionist (3/2005 - 8/2005)
Greeted prospective homeowners. Answered multi-line phone
system.
Performed data entry and scheduled meetings. Performed
routine administra-
tive functions as required.
* STATE FARM INSURANCE, Sarasota, FL 10/2004
- 2/2005
Administrative Assistant
Responsible for daily communication with clients.
Scheduled travel
arrangements for head agent and staff. Responsible for
bank deposits. Dealt
with confidential client information. Performed routine
administrative
functions as required.
* GASTROENTEROLOGY ASSOC., Poughkeepsie, NY
10/2003 - 8/2004
Administrative Assistant
Scheduled patients for appointments. Collaborated with
other medical
organizations regarding patient procedures and results.
Discussed results with
patients while providing exceptional customer service.
Maintained physicians'
daily schedules.
* SHORE MORGAN FINANCIAL, Columbus, OH
3/2000 - 9/2003
Administrative Assistant
Supported CEO and eight staff members. Responsible for
accurate record
keeping. Prepared correspondence and financial plans.
Coordinated travel and
meeting arrangements.
EDUCATION * Katharine Gibbs Secretarial School, Boston, MA
* Columbus State Community College, Columbus, OH
Various business-related courses
* Franklin Covey
2006
Seven Habits of Highly Successful People
* EXCEL I, Franklin College
Fall, 2006
References provided upon request
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