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Customer Service Real Estate

Location:
Sun City West, Arizona, 85375, United States
Posted:
March 02, 2011

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********* A. *********

***** *. ********* *****

Sun City West, AZ. 85375 928-***-****

*********.*********.****@*****.***

To Whom It May Concern:

Please accept this letter and my attached resume as an expressed interest

in an opportunity to become a part of your company in a capacity which will

best put to use my previous experience, training and background in business

program operations management and administration.

I have been involved in many aspects of business operations management,

supervision and administration for a family-owned company since 1977. For

twenty years I was solely responsible for the organization and coordination

of maintaining business operations procedures on a daily basis. Areas of

concentration included policy development and implementation, personnel

training and supervision, sales management and development and client

service and relations.

In 1996 I made a personal decision to pursue a career interest outside the

family business. This decision led me to ice rink management, first in

Syracuse, New York and then to Chicago, IL. Later, I was afforded the

opportunity to manage a large residential real estate office, overseeing

the activities of 35 agents. I left that job to move to Arizona in

December 2001.

I am confident that my qualifications, experience in company operations,

background in all aspects of administrative services and supervisory and

managerial abilities would make a positive contribution to your company. I

would welcome an opportunity to meet and discuss this prospect with you

personally.

Excellent references are available and will be presented to you upon

request. Should you have the need for additional information or would like

to meet with me for a personal interview, please contact me at your

earliest convenience.

Thank you for your time and consideration in reviewing this material and

for your forthcoming response.

Sincerely,

********* *********

11/1/2010 Cellular One - Customer Service Representative: fielding an

average of 135 calls/daily; placing calls to encourage

contract renewals; collecting an average of $3000/day in

payments.

5/2010-9/2010 Thousand Islands Bridge Authority.

Job Title: Toll Bridge Operator

Duties included being a toll collector, collecting the

necessary fee from motorists to cross bridge to Canada. I

handled a very high volume of traffic, working through two

major holiday weekends. I worked extensive hours,

averaging 55-65 hours per week. I left this job to return

to Arizona, where I plan to stay.

3/2010-5/2010 Thousand Islands Winery. Duties included demonstrating

wine tasting, offering in depth explanation to patrons. I

was expected to be knowledgeable of wine producing and

flavors, making the wine tasting a pleasant experience.

Responsible for re-stocking merchandise and cashing out. I

left this job because I was offered more money at the TIBA.

2005- 2009 Shepherd of the Hills United Methodist Church

Sun City West, AZ.

Duties include recording of membership attendance,

servicing all committees and

councils with minutes, mailings, accounting. High volume

of phone calls and attention to congregational personnel.

Work closely with colleagues to effectively produce needed

material in timely fashion. Work closely with Trustees who

oversee the physical plant of this 400,000 sq. ft. campus.

Maintain records of transferred membership, deaths,

columbarium sales and outside user groups (other than

church groups) and billing of such.

2004-2005 Employed by Palm West Community Church in Sun City

West, AZ as a receptionist. This was a part time job,

with duties including placing weekly news releases, calling

on absentee congregation members, updating data involving

the ever changing membership, ordering supplies, placement

of weekly newspaper advertisement. I left this job to

care for my terminally ill husband.

2000 -2001 Koening & Strey/GMAC Real Estate Co. in Glen Elyn, IL as the

primary administrative assistant. This office maintained

35 active realtors, for which their transactions were my

responsibility, personally servicing each transaction from

sale to closing. I was also responsible for training new

agents in the operations of the office, maintaining

supplies and keeping commission records. I had two

assistants who reported to me. I left his job to move to

Arizona.

1998- 2000 Johnny's IceHouse Ice Rink- Chicago, IL

Job Title: Executive Director - responsible for hiring and

training staff, developing programs, invoicing user groups,

scheduling ice times, payroll, profit and loss statements.

I was also involved with the marketing and promotion of the

rink facility.

1977 -1997 Kirnan Management Co-owned commercial real estate business

specializing in rehabilitation and management of office

buildings. I represented a New York investor, negotiating

real estate transactions, contractor bids and lease

negotiations etc.

SUMMARY OF QUALIFICATIONS

Background includes extensive practical experience, training and education

in program operations management and administrative, which have provided a

detailed knowledge, and expertise in the following:

. Sales and sales management Customer service & relations

. Filing & coding systems Records maintenance

. Policy implementation Administrative services & support

. Cold calls & prospecting Referral networking

. Data & word processing Business bookkeeping & accounting

. Upper management reporting Computer operations

. Executive level presentations Analytical problem

solving

. Key account management Appointment scheduling

. Business typing & correspondence Operations troubleshooting

Excellent written and verbal communication skills. Interact with all

levels of management, personnel, customers and public. Work under pressure

and without supervision. Present positive and professional company image.

Seek additional responsibility. Human relations and interpersonal skills.

Prioritize assignments and follow through to completion. Organizational

and planning abilities. Effective team member. Analyze situations and

implement viable solutions and/or alternatives. Goal and results oriented.

Accept challenges and achieve organizational objectives.

PERSONAL

Ms Marcia Forbush

12403 Marble Dr

Sun City West, AZ 85375

(623) ***-****

Ms Kathy Taylor

16501 N El Mirage Rd

Unit 1017

Surprise, AZ 85374

(623) ***- ****

Mrs. Carol Temple

22203 N Arrellaga Dr

Sun City West, AZ 85375

(623) ***-****

(623) ***-****

Cheryl Ashley

13 Irish Hill Rd

Philadelphia, New York 13676

315-***-****

PROFESSIONAL

Ms Marcia David

15043 Eureka Trail

Surprise, AZ 85374

(623) ***-****

Mr. Stan Hughes

9930 W Burnett Rd

Peoria, AZ 85382

(623) ***-****

Cell) (623) ***-****

Mrs. Elaine Lewis

13721 141st Ave E

Orting, WA 98360

(253) ***-****

Mr. & Mrs. Jim Hamer

14405 Yukon Dr

Sun City West, AZ 85375

(623) ***-****

Mr. Perry Jackson

Toll Operations Manager

PO Box 428

Collins Landing

Alexandria Bay, New York 13607

315-***-****

Email: ************@********.***

Steve Conway

Thousand Island Winery

43298 Seaway Ave

Alexandria Bay, New York 13607

315-***-****



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