Customer Service Sales

R EBECCA J. STANOV IC H

**** ****** ***** ● Indianapolis, I N 46228

********@*****.**.*** ● 317-***-****

E D UCAT IO N

Bachelor of Science in Business, I ndiana University Kelley School of Business, I ndianapolis, I N

Majors: H uman Resources Management and Business Management

M inor: Economics

Anticipated graduation May 2011

Certifications: OSHA 30-hr

I N T ER NSH I PS

H uman Resources I ntern, I ndianapolis Zoo, I ndianapolis, I N

January 2011-Present

Conduct new hire and benefits orientations

Assist with recruiting and staffing

Send regret letters and forward applications to specific departments

Prepare new hire and benefits packets

Create miscellaneous special projects as needed; including Access Database of archived employees

Maintain I-9 and pre-employment/random drug testing files

Enter and check data on HRB (HRIS/ADP)

Print and distribute performance reviews using the Talent Management Software, Taleo

M an agement I nternship in Volunteer Services, I ndiana State M useum, I ndianapolis, I N

August 2010-December 2010

Supervised volunteer activities during special events and coordinated with staff to ensure all volunteer

stations were covered

Created and implemented special event t raining modules for special exhibits

Conducted orientation t raining for new volunteers

Scheduled and recruited new and existing volunteers

Managed and maintained the computerized volunteer database system

Ran criminal background checks on applicants

WORK EXPER I E NCE

Account Representative, K amrex I nc., I ndianapolis, I N

October 2008-July 2010

Deliver prepared sales talks, reading from scripts that describe products or services, in order to

persuade potential customers to purchase a product

Contact businesses or private individuals by telephone in order to solicit sales for marketing purposes

Maintain records of contacts, accounts, and orders

P ROFESSIONAL ORGAN IZAT IONS

Society for H uman Resource Management, I ndianapolis, I N

September 2010-Present

VOLUN TEE R I NG AND M E N TOR I NG

Mentor, T rusted Mentors, I ndianapolis, I N

September 2010-Present

Meet and advise mentee over the year commitment required for membership

Volunteer, T raining, I nc., I ndianapolis, I N

November 2010-Present

Provide editing suggestions to t rainees during resume reviews

Conduct mock interviews with t rainees during the final phase of t raining

SK I L LS AND QUAL I F ICAT IONS

Employment Law

F M LA / ADA / EEO T raining & Development Reports & Spreadsheets

H RIS Technologies H R Policies & Procedures Word / Excel /PowerPoint / Access

Staff Recruitment & Retention Telephone & Front Desk Reception W indows 97 /V ista / XP /10 SAP

E mployee Relations Customer Service Oracle /People Soft /Volgistics / ADP

O rientation & On-Boarding D atabase & Records Management Taleo / HRB /Pay Expert

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