Customer Service Sales
Resume:
sela t. halapua
Oakland, CA *****
Phone: 510-***-****
Email: ****.*******@*****.***
HIGHLIGHTS
. five years of executive administrative and office support experience
. Typing: 55 wpm
. strong data entry skills (12,000 ksph)
. Light Bookkeeping
. Auditing, billing and collections
. Superior organizational skills; strong alpha and numeric filing
. travel arrangements
. Proficient use of Microsoft Office Suite (Word, Access, Excel,
PowerPoint, Outlook) Internet Savvy
. Superior Customer Service skills
. Able to work in fast paced and demanding environment
. Manage multiple tasks and successfully meet deadlines.
. Excellent communication skills, both written and verbal.
. strong problem resolution skills
. Ability to interact effectively as either a leader or as a member of a
team.
. Bilingual: english/Tongan
SKILLS AND QUALIFICATIONS
ADMINISTRATIVE OFFICE SUPPORT
> GREET VISITORS AND DETERMINE WHETHER THEY SHOULD BE GIVEN ACCESS TO
SPECIFIC INDIVIDUALS.
> Perform general office duties such as ordering supplies, maintaining
records management systems, and performing basic bookkeeping work.
> Open, sort, and distribute incoming correspondence, including faxes and
email.
> Read and analyze incoming memos, submissions, and reports in order to
determine their significance and plan their distribution.
> File and retrieve corporate documents, records, and reports.
> Prepare responses to correspondence containing routine inquiries.
> Make travel arrangements for executives.
> Conduct research, compile data, and prepare papers for consideration and
presentation by executives, committees and boards of directors.
> Coordinate and direct office services, such as records and budget
preparation, personnel, and housekeeping, in order to aid executives.
> Meet with individuals, special interest groups and others on behalf of
executives, committees and boards of directors.
> Manage and maintain executives' schedules.
> Prepare invoices, reports, memos, letters, financial statements and other
documents, using word processing, spreadsheet, database, and/or
presentation software.
> Set up and oversee administrative policies and procedures for offices
and/or organizations.
> Supervise and train other clerical staff.
> Review operating practices and procedures in order to determine whether
improvements can be made in areas such as workflow, reporting procedures,
or expenditures.
> Read source documents such as profit and loss reports, sales reports, or
bills, and enter data in specific data fields or onto tapes or disks for
subsequent entry, using keyboards or scanners.
> Compare data with source documents, when required, re-enter data in
verification format to detect errors.
> Compile, sort and verify the accuracy of data before it is entered.
> Locate and correct data entry errors, or report them to supervisors.
Customer Service Supervisor
> EXPERIENCE WITH ANSWERING MULTI LINE PHONES, CLERICAL DUTIES AND DATA
ENTRY
> Cold calls with inbound and outbound sales
> Cash handling Vault Custodian/Money Management/ATM custodian.
> Supervisory Tasks including scheduling/calendars and training of
employees.
> Teller duties: taking deposits, making withdrawals, cash checks, credit
cards
> Managing teller line, conducting Monthly Audits and Morning Meetings
> Opening or Closing numerous accounts: Checking, Savings, IRA's and CD's
Contact this candidate