Customer Service Administrative Assistant
Resume:
Rolonda Keith
Toledo, Ohio 43612
PROFESSIONAL SUMMARY
Exceptionally talented Administrative Assistant with over nine years
customer service and administrative support experience in performing a
variety of specialized tasks involving processing files, data entry,
maintenance and retrieval of confidential records, typing correspondence
and official reports, scheduling appointments, and providing fast/efficient
guest service.
SKILLS
. Strong analytical and organizational skills
. Excellent interpersonal skills, phone manner and office etiquette
. Diffused escalating client situations with tact and compassion while
maintaining professionalism
. Superb interdepartmental coordination
. Proficient in Windows Systems, Microsoft Word, Excel, and Word Perfect
. Strong knowledge of general office methods and procedures, and office
equipment operation
. Uncommon ability to learn, apply, and explain rules, policies, and
procedures
. Exceptional ability to establish and maintain cooperative working
relationships
EXPERIENCE
United States Navy 2000-
2009
Yeoman, Administrative Assistant
Established and maintained electronic records management systems for all
incoming and outgoing correspondence. Composed and distributed inter-
departmental memorandums, ensuring timely delivery and receipt of important
information while maintaining confidentially. Organized, sorted and
assigned mail distribution for all the employees. Scheduled meetings for
all employees and provided hospitality service arrangements as requested by
the staff. Conducted all required data entries to numerous programs through
the Fleet. Pioneer in customer service relations. Responsible for
interaction with customers to ensure satisfaction at a high percentage.
Casual Male XL 2009-2010
Associate
Ensured the cleanliness of the facility at all times. Greeted customers and
recommended, selected, and helped locate/purchase merchandise based on
customer needs and desires. Answered questions regarding the store and its
merchandise.
R. L. Keith Page 2
Wendy's 2009-2010
Cashier
Provided team support wherever needed. Took orders at drive thru, received
payment, made change, and delivered accurate orders.
Claus Temporaries of America, INC 2010-Present
Temporary Administrative Assistant
(Assigned to L.M.H.A)
Entrusted with complex tasks of rent calculations, negotiating rent with
landlords, processing RTAs, Section 8 applications and managing front desk
operations. Excelled at all tasks/assignments given to me and assisted the
HCV Program with achieving their goal of issuing vouchers by the end of
2010. Established a report with the staff as a "doer and achiever" and was
requested to return to the agency to assist the Conventional Housing
Application/eligibility process.
EDUCATION
Saint Leo University St. Leo,
Florida
Associates of Arts Degree in Liberal Arts
Saint Leo University St. Leo,
Florida
Bachelors of Arts in Criminal Justice
Currently attending. Anticipated graduation date is November 2011
RK
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