Customer Service Manager

A manda Hearle

**** ****** ****** *** *******, CA, 90007 951-***-**** ************@*****.***

Personal Profile

Founding Member and Trustee of The Passion Center for Children in Malawi, Africa

Seeking an opportunity to expand upon my administrative experience and develop my career

E ducation

University of California, I rvine– I rvine, CA

B.A. In ternational Studies, September 2010

Riverside Community College– Riverside, CA

General Education, June 2008

E xperience

Professional Experience

Office Team, February 2011-Present

Provide administrative assistance in a temporary capacity for Office Team’s various clients

Administrative work includes data entry, scanning, faxing, filing, as needed by client

Experience with Raiser’s Edge and other database systems

Professional Experience

Songbird Ocarinas, September 2010-February 2011

Performed the functions of receptionist, customer service representative, and shipping manager

Receptionist duties: answering phones, responding to emails, copying, faxing, ordering supplies,

receiving and distr ibuting mail, accounts receivable, greeting customers and maintaining the

appearance of reception area.

Customer service duties: handling cases of lost, damaged, or incorrect orders, communicating with

customers, shipping agencies, and wholesales to ensure customer satisfaction, email

correspondence and phone contact with customers. Received consistent praise from supervisors

and customers for efficient and courteous service.

Shipping duties: processing and shipping daily orders, ordering supplies, inventory, restocking.

I mproved efficiency in shipping process.

Additional Experience

The Passion Center for Children, 2004-Present

Plan and organize fundraising events

Cultivate relationships to develop the organization’s base of donors and volunteers

Write informational li terature, compose vision statement, wri te articles and compile research

Explore social media for avenues of information dissemination and mobilization of supporters

References

E r ic VonBarneau Sythoff– Co-founder, The Passion Center for Children

*****@*******.***, 951-***-****

Nathan Pascillas Smith– Office Manager, Songbird Ocarinas

******@*****.***, 323-***-****

A my K imbel– Supervisor, Center for Human Rights and Constitutional Law (Temporary Position)

A **.******@*****.***, 323-***-****

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