Customer Service Manager

A ntionette Marrow-Holmes

*** *. ******** ***. ********, VA 23223

(c)804-***-**** (h) 804-***-****

(E)******************@*****.***

Objective: To utilize my skills in a fast pace work force.

M ajor Accomplishments : Certificate recognition of outstanding customer service,

Certificate for completing management t raining, An award for highest productivity,

customer service, and customer count in 2004,Certificate of completion for Dental Radiation

Safety from Germanna Community College in 2007, Receiving my Cosmetology License

f rom Johnson Beauty Academy in 1996, Certificate in Commercial Foods from Richmond

Technical Center in 1994.

E ducation:

2010-University of Phoenix, Richmond, VA: Bachelor Degree in Health

M anagement, GPA: 3.35

2007-Germanna Community College, Fredericksburg, VA: Certificate in Dental

Radiation Safety

1996-Johnson Beauty Academy, Richmond, VA: Cosmetology

1994-Richmond Technical Center, Richmond, VA: Commercial Foods, GPA: 4.0

1994-K ingWilliam H.S, K ingWilliamCounty, VA: General Studies, GPA: 2.8

Experience:

2008-2010-SuperCuts, Hanover, VA: Position held-Assistant Manager: Catered to

customer needs, customer service, made store orders, stocked store, fielding customer

questions and complaints, overseeing 5 to 7 stylist on a daily bases, used computer daily,

cashier, sold products to customers, mult i-tasking, reported to my manager needs.

2008-2004-GreatClips, Ashland, VA: Position held-Assistant Manager: Catered to

customer needs customer service, made store orders, stocked store, fielding customer

questions and complaints, overseeing 4 to 6 stylist on a daily bases, used computer daily,

cashier, sold products to customers, mult i-tasking, reported to my manager needs.

2004-2002-Studio One Salon, Ashland, VA: Position held-Customer service rep:

Tended to customer needs, customer service, multi-tasking, used computer daily, took care

of front desk, answered phones, cashier, sold products.

2002-1997-Ames Retail Store, Warsaw, VA: Position held-Customer service rep:

F ielding customer questions and complaints, cashier, used computer daily, multi-tasking,

sold products.

Keyword Summary : I am a very hard worker, I work well with others, and I can

m ulti-task. I will do the best of my ability with the task that I am giving, with knowing

t hat at the end of the day I have completed that task.

Activities: I enjoy helping people and working with other individuals.

References: Helen.M.Saleem 804-***-**** William.W.Marrow Jr. 804-***-****

Chantel.A.turner 804-***-****

Supervisors: Tiffiany Li t tleton(SuperCuts-804-***-****)

Jamila Mayo(GreatClips-804-***-****)

K rystal Hopson(StudioOneSalon-804-***-****)

Monseta Turner(Ames-804-***-****)

Contact this candidate