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Customer Service Management

Irvine, California, 92604, United States
March 02, 2011

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Benita M. Dixon

**** ********* ******, ******, ** 92604

Home 949-***-**** - Mobile 949-***-****


Purchasing professional with a strong record of contributions to business

growth, is seeking an opportunity to share strengths include negotiations

in Specifications, Statement of Work, Terms and Conditions, Warranty,

Pricing, Labor, Material, G&A, Profit, and termination clauses. Knowledge

in Aerospace FAR/DFAR contract requirements,. Supply Chain Management and

ERP system software, effective capabilities in Purchasing Management and

related disciplines.


Professional Experience and Achievements

01/1995 - 09/2010 Money Mailer LLC / Direct Mail Advertisement - 12131

Western Avenue - Garden Grove, CA 92843

Purchasing Manager

- Primary focus is centered on cost, delivery, scheduling, planning and

quality improvements utilizing cutting-edge e-business technology, supply

chain management (SCM)

- Analyze, coordinate and prepare RFP to support customer requirements

- Evaluate supplier proposals, including terms and conditions, pricing,

schedule, risk, best value, reliability, maintainability, cost reduction

initiatives, and technical considerations

- Develop/streamline purchasing processes to improve departmental


- Plan/Schedule required raw material, parts, and other commodities

critical to Production Operations for multiple facilities. Ensure JIT


- Oversee/manage inventory levels and control processes

- Administrate all service, maintenance, consultant and blanket order

agreements. Ensure effective contractual language to support and protect

company interests

- Review and negotiate contract renewals without negatively impacting

quality, cost or product lead-time.

- Support Information Systems (IS) with company requirements at multiple

facilities; achieve cost-effective acquisition of desktop computers,

notebooks, workstations, servers, storage, system upgrades, licensing and

peripheral. Create and maintain a competitive advantage, ensuring

excellent customer service. Manage IS service and maintenance agreements.

- Facilitated strategic planning and crisis management within all company


- Responsible for developing and maintaining strategic alliances with long-

term key suppliers, to secure product availability, pricing and quality


- Ensure purchasing policies and procedures are updated and implemented

company wide

- Developed a supplier performance program in FY2000- Supplier Tracking &

Annual Rating System (STARS) to evaluate supplier performance. Program

resulted in 31.4% less defective parts, improved supply management by

22%, enhanced delivery performance by 28%

- Utilized MRP / ERP software application

10/1992 - 11/1994 Aerojet Ordnance Division / Aerospace - Downey,

CA 90241

Subcontract Administrator

- Responsible for the procurement of major sub-assemblies, high reliability

electronic components, various munitions products and miscellaneous


- Assisted and supported Research and Development (R&D) program efforts.

- Negotiate, and fact-find, terms and conditions, price and delivery

schedule requirements

- Interface with Program Directors and Quality Engineering regarding design

changes, and changes in contractual scope

- Manage and administrate program contracts agreements, ensuring FAR/DFAR

regulations are in full compliance while utilizing Supplier Chain

Management (SCM) and System Application & Product (SAP) software


02/1981 - 08/1992 Rockwell International / Aerospace - Seal Beach,

CA 90740

Subcontract Administrator

- Negotiate versus independent contract awards. Conduct negotiations for

major cost reduction on contracts exceeding budget

- Analyzed and coordinated customer requirements and work statements to

create a supplier request (RFP, RFQ) in compliance to DFAR/FAR,


- Procured High Reliability electronic components in support of major sub-

assembly requirements

- Procurement representative for common buy efforts in support of Global

Positioning Satellite "GPS" electronic component program requirements

- Developed vendor-managed inventory levels with primary suppliers,

reducing cycle time and ensuring consistent supply

- Utilized SAP / ERP software application

Education /Training / Affiliates

El Camino College - Bachelor (BA)

ISM (NAPM) OC Chapter- Member

National Association of Female Executives

Total Quality Management, workshops and seminars

Effective Contract Negotiations

Principals of Contract Law

Computer Skills

Microsoft Office - Excel, Word, PowerPoint, Access, Outlook, Oracle,


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