Customer Service Sales
Resume:
Theresa L McDonald
**** ****** ****** **, **** MO 63379 USA
abhs9t@r.postjobfree.com
Innovative, upbeat team player with a fresh approach to building
relationships that result in new sales, customer retention and
satisfaction. Searching for an environment where I will employ my years
of experience to accent an already stellar organization.
Achievements, and Valuable Skills
Christian Environmental Services Winfield Missouri 2006-2011
Sales and Marketing Representative
* Top Sales Representative, for both residential and commercial
accounts for the past three years.
Made cold and warm calls for both commercial and residential sales
resulting in an over seventy five percent closure rate, Scouted leads by
meeting with prospective commercial customers, and homeowners association
committees to close sales and write contractual agreements, Designed all
company marketing tools including company brochure and promotional fliers
used to generate new business.
Office Manager
Accounts payable and receivable clerk, Made collection calls to
customers with delinquent accounts, purchased office supplies,
Processed new applicant pre-hire background checks, Maintained DOT
records in employee files,
Supervised employees, Managed logistics/routing projects for fleet,
planned charitable and social functions, Prepared accounting database
for write-off customers.
Customer Service Supervisor
* Created Customer Service Employee Incentive Programs
* Designed a Customer Retention Program to deter revenue loss
Streamlined office procedures and created new office forms to ease
information management, Assisted in applicant screening process for
new prospective employees, Supervised Customer Service
representatives in a call center environment, Answered overflow calls
as a team back-up, Received and settled escalated calls from
dissatisfied callers requesting management assistance, Prepared daily
bank deposits from accounts receivable payments, Mail processing and
distribution to appropriate departments, Receptionist to walk in
patrons, Liaison to City Government officials regarding contract
residential customers, Fill in for Dispatcher of fleet as needed.
State of Missouri Saint Charles Missouri 1999-2006
Court Clerk II
Data entry of Uniform Traffic Citations, Assistant to Circuit Court Judges
in a court room setting, Front counter clerk/Receptionist, Completed legal
documents and proofread for accuracy, Created and compiled reporting to
send to State offices for Driving Records, Opened and sorted incoming
mail, entered payments for accounts receivable, Point of contact to conduct
records research for Prosecuting Attorney's Office.
Skills/Software Knowledge and Equipment Used
Excel, QuickBooks, Qquest, Adobe,
PowerPoint, IIT Routing and Logistics, Missouri Uniform Law Enforcement
System, AS400, CRT/10-key, postal meter, fax,
Typing speed 70wpm *Excellent
references available upon request
Contact this candidate