Administrative Assistant Customer Service

Deborah Anne Tix

*** *. **** ******

Apt ***

Hastings, MN 55033

651-***-**** (H)

******@*******.***

Objective: To work in the growing organization where the perfect blend of

my 20 years experience and enhanced skills can help in

maximizing the profit of the company. I would like to exploit my

potential and sense of obligation for fulfilling the goals of

the organization.

Programs: MS Office Suite, (Outlook, Word, Excel, PowerPoint, Access,

Publisher, Visio) Remedy, Info Track, Lotus 1,2,3, PageMaker,

Fox Base, Quark Express

Experience: HealthPartners 08 -

Present

Membership Accounting Representative, A/R, monthly audit of groups,

posting of payments, Run monthly bills, mailing as necessary,

data entry with regards to updating records, new entries,

cancellations, etc. Customer Service of groups assigned,

calendar management, much miscellaneous to ensure day to day

operations run smoothly.

Regions Hospital 04/08 - 09/08

Administrative Assistant - reporting to the Director of the

Medical/Surgical, along with the Director of the Critical Care

Departments. Calendar management, appointment & live meeting set

up, conference room scheduling, meeting minutes, confidential

correspondence, quarterly audits, backup support for all nursing

administration duties; much misc. office duties ensuring office

ran efficiently.

Unisys Corporation 05/01 -

12/07

Executive Assistant - reporting to 2 Vice Presidents and 8

Directors. Calendar management, travel coordination, expense

accounting, confidential correspondence support, live meeting

setup and meeting invites, scheduling & preparation of

conference rooms, catering services, etc. HR duties regarding on

boarding of new hires, filing paperwork, log info onto on-site

database. Supply procurement, performed a variety of other

administrative duties to ensure office runs efficiently,

anticipate needs of the department and resolve many without

direction. Prioritize workload and met deadlines.

AIR-Serv Group, LLC 07/00 -

04/01

Administrative Assistant -reporting to the National Accounts

Manager. Quarterly Revenue reporting, operation & installation

procedure updating, license agreement renewals, insurance

agreement updating. Travel arrangements, travel accounting,

calendar scheduling, trade show preparation. Miscellaneous tasks

as requested to ensure office ran efficiently.

The Sportsman's Guide 03/99 -

08/00

Administrative Assistant - reporting to the Creative Services

Director and the Marketing Manager.

ROI reporting as requested, travel arrangements, expense

accounting, scheduling appointments, catalog editing & lay-out

design, data entry, petty cash accounting, maintain office

supplies, met deadlines and prioritize workload.

Chicago Tube & Iron 04/94 -

03/99

Executive Administrative Assistant - reporting to the Vice

President and General Manager. Travel arrangements, expense

accounting, plant tour scheduling. Organized & prepared on-site

& off-site meetings & conferences. Data entry, order

processing, petty cash accounting, met deadlines and performed a

variety of administrative duties to ensure office ran

efficiently.

Skills: Calendar/Appointment Management, Travel & Expense Management,

Live Meeting Set-up, Presentation Preparation, A/P, A/R,

Spreadsheets, Charting, Data Entry and Customer Service

Education:

Unisys University: Six Sigma Lean (white belt)

ITIL Construction Framework

Change/Problem Management (Phase I & II)

Seminar: Managing Multiple Priorities Fred Pryor

Seminars

Advanced Excel

Seminar: Proficient Administrative Assistant Skillpath

Hastings Senior High School Degree Awarded

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