Customer Service Administrative Assistant

GOAL

Seeking an Account Management position that will allow me to showcase my

impressive organization, negotiation, and client satisfaction skill set

AREAS OF EXPERTISE

. Over 10 years of experience as an Account Representative

. In depth knowledge of contracts, agreements, and titles

. Proficient in both PC and Mac operation and all Microsoft Office

Programs

PROFESSIONAL EXPERIENCE

06/08-05/10 Blinc Inc. Boca Raton, FL Account Manager

. Provide all levels of sales support to over 5000 clients in the areas of

accounts receivable, product history, and logistics

. Construct and maintain new and existing customer databases, analyze

reports, and reconcile discrepancies between Accounting and Logistics

. Interfaces with management on all international requests for product

. Expedites over 400 telephone calls a day to maintain superior customer

relations

. Collaborate with clients and Sales to increase speed of receivables and

prevent interruption of service to clients at industry trade shows

03/08-06/08 Personnel One

Delray Beach, FL Contract Employee

. Assigned to position of Administrative Assistant to CEO of Morton Group

Inc.

. Maintained, scheduled and adjusted itinerary for dynamic Chief

Executive

. Extrapolated pertinent information from reports for CEO to interpret

. Managed large volume of correspondence to and from construction sites

. Maintained large database clients both electronically and manually

drafts, and architectural drawings

. Utilized CAD to adjust mechanical, electrical and plumbing schematics

including conversion to life and shop drawings

06/07-02/08 Kamm Consulting

Deerfield Beach, FL Administrative Assistant/Drafter

. Provided exceptional administrative support to project managers and

principals by expediting and resolving of all the building department

comments to the city in a timely manner

. Synchronized actions of multiple departments with regard to blueprints,

drafts, and architectural drawings

. Utilized CAD to adjust mechanical, electrical and plumbing schematics

including conversion to life and shop drawings

Christine Cyr

7820 Mayfaire Crest Lane #307, Raleigh, NC 27615 * 954-***-**** *

abhs7s@r.postjobfree.com

PROFESSIONAL EXPERIENCE (continued)

08/06-03/07 Nation Auto Sales

Miramar, FL Customer Service Manager / Finance Dept

. Acted as liaison between the customer and finance institution regarding

all inquires regarding loans

. Managed process of loan approval from origination through completion

. Exceeded budgeted profit on in-house generated loans consistently

. Used excellent customer service skills to close and package deals

09/04- 07/06 Premier Partners Tamarac, FL Underwriting

Manager

. Actively set auto loan interest rates according to

company guidelines based on customer criteria

. Performed detailed credit analysis and verification of all customer

information prior to acquisition of loan

. Responsible for multiple accounts with daily

reconciliation of outstanding receivables, including

collections

. Built exceptional professional relationships with credit

bureaus and repossession services

09/03-09/04 King Hyundai Motor Corporation

Deerfield Beach, FL Finance and Insurance Administrator

. Liable for all loan documents assigned by multiple Finance Managers

. Verified and recorded customer funds during loan process

. Advanced all paperwork to state agencies to ensure auto

title in timely manner

09/02-07/03 Shenanigan Restaurant

Hollywood, FL Server-Part-Time

Providing each table with the superior service to ensure the most

pleasurable dining experience

11/01-09/02 Odimo Incorporated

Sunrise, FL Account Executive

. Provided all facets of client service when assisting client with

product selection to ensure a positive buying experience.

. Assisting customers when verifying delivery of shipment via courier of

goods in a timely manner

. Responsible for verification of funds relating to client purchases

. Resolved customer inquires concerning the status of product repairs

EDUCATION

1990 - 1991 Salter Secretarial School - Executive Secretarial School

1985 - 1989 Millbury Memorial High School - Diploma

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