Sales Customer Service
Resume:
DAVID C. ROSS
Union, KY *****
*****.****@****.***
SALES PROFESSIONAL
Identify customer’s challenges and provide solutions, to ensure their success is
maximized by fully utilizing available products, tools and service teams. Successfully close
business in the local Cincinnati area ensuring Key Performance Indicators are met, while
maximizing profitability. Prepare presentations, negotiate rates, finalize proposals, implement
business procedures, and provide detailed follow up. Ensure new business is correctly
implemented, so that we perform better than customer’s expectations and continually grow within
the product sold. Seeking an opportunity to leverage proven sales skills for a dynamic and
growing organization.
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KNOWLEDGE AND EXPERIENCE
Seasoned Sales Professional, Business Development, Customer Retention, Relationship / Team
Building, Vertical Selling Approach, Collaborative Selling, Problem Solving, Formal RFQ Process.
Maintain current book of accounts, reviewing current service levels, and constantly find ways to
improve and provide new services. Formal sales training listed below.
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PROFESSIONAL EXPERIENCE
Business Development Manager
Agility Logistics - Erlanger, KY 12 / 2009 – Present
Challenged with developing new customer base within the Cincinnati / Kentucky marketplace, as
well as help establish smaller branch and increase profitability.
• Develop and Close A-B Customers
• Service and Maintain Existing Clients
• Increase sales Target of 200K GP
• Cover Territories – Cincinnati, N. KY, Louisville, Lexington,
• New Customer Implementation
Senior Account Manager
Panalpina Inc. – Van Buren Township, MI 5 / 2007 – 11 / 2009
Recruited to rebuild CVG territory after closing office in 2006. Achieve KPI’s and Gross Profit
in new business.
• Service and Maintain Existing Clients
• Increase sales Target of 200K GP
• Cover Territories – Cincinnati, N. KY, Dayton, Louisville, Lexington, Columbus
• Develop and Close A-B Customers
• Germany Ambassador 2008 / 2009
Account Executive
DHL Global Forwarding - Erlanger, KY 12 / 2002 – 5 / 2007
Challenged to develop new business in the Cincinnati / Dayton Marketplace. Started with Danzas
AEI, and flourished with the new Branding of an integrated carrier.
• Increase Sales Base / Responsible for over 4,000,000 in sales
• Qualify Leads / generate accurate quotations
• Maintain and Grow existing business
• New Customer Implementation
• “Top Performers List” 2004
Senior Sales Executive
AIM Riverside Press - Pompano Beach, FL 6 / 1998 – 12-2002
Quickly ascended the company ladder by excelling in Customer Service and Sales success. Was
a 2 time winner of most new business award 2000 / 2001.
• Annual Sales Revenues over $900,000
• Document Sales Budget and generate quotations
• Create new business opportunities with territory
• Bridge between Pre-Press and Sales Dept.
• Sales Awards 2000 / 2001 most new business
Mid Atlantic Sales Representative
Rose Printing Company – Tallahassee, FL 5 / 1996 – 6 / 1998
Challenged with selling products in the Mid Atlantic region, Covering Virginia, Maryland,
Washington D.C., Virginia, and Delaware.
• Increase Sales / Concentrate on runs over 100,000 copies
• Document Sales budget and costs in Mid-Atlantic region
• Customer Service / Generate quotations
• Production Planning
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SALES DEVELOPMENT / TRAINING
• Negotiation to Win – 2003 / 2004
• Collaborative Selling Skills – 2004 / 2006
• Sales Presentation Skills – 2003 / 2006
• Dynamic Sales Presentation Skills - 2006
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EDUCATION
Attended Tallahassee Community College and Broward Community College for coursework in
marketing and advertising.
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