Manager Engineer

Neha Somwanshi

Location: Bellevue, WA *****

Phone: 206-***-****

Email: abhs6b@r.postjobfree.com

Synopsis:

. A Communication resource person with over 4+ Years of experience in

Networking and Telephony Domain including call centre operation

maintenance, Troubleshooting and service support to IP telephony

system.

. Design and remote implementation of Avaya Media servers and Media

Gateways.

. Hand-on experience in IT Infrastructure Management, Operations, Design

& Development of voice Communications Systems.

. Knowledge of Avaya Servers, Media gateways, ACD, CTI, Signalling

Protocols, POTS, ISDN-PRI/BRI, T1, E1, IP telephony, VOIP, SIP, H.323,

Codecs, Call Management system, Modular Messaging, data Networking,

TCP/IP

. Platform - Linux.

. Train the trainer certified conducted boot camps, induction,

brainstorming and training sessions.

. Direct communication with enterprise clients to schedule the upgrades

which are recommended by me or my peers for optimization and fault

reduction of the voice network.

. Worked on technically challenging scenarios. Provided Root Cause

Analysis to the customer.

. Out of the box thinking and a very fast learner.

Industry Certifications:

CTP- Convergence certified Professional.

ACA- Avaya Certified Associate.

ACS- Avaya Certified Specialist.

. APDS- Avaya Professional Design Specialist.

Professional Experience

AVAYA INDIA PVT LTD (March 2008 till July 2010)

Senior Engineer - Technical Support Analyst 2

Worked for Avaya Health check team to provide a holistic analysis of

possible misconfiguration, as well as software and firmware

incompatibilities that may cause the Avaya Communication manager system to

function below its designed capacity. This is done via scripts that run

basic commands to examine installed circuit packs and Media for

hardware/firmware builds communication manager version and circuit pack

information, Ethernet port settings, firewall settings and basic traffic

analysis.

Worked on different Avaya servers (S8800,S8700, S8710, S8720, S8730 etc.)

and Media gateways (G700, G350, G450, G650 etc.)

Worked as an Implementation Engineer for Software Release management team.

Software Release Management provides a solution for the proactive

identification and implementation of product updates that are announced

for Avaya's IP Telephony application. Product updates include product

correction notices (PCNs), software updates and firmware update.

. Installation and up gradation of various AVAYA products like Media

Servers (S8300 series, S8500 series and S8700 series), Media Gateways

(g700, g250, g350 and g450), Media Modules (VOIP, Analog Boards and

DS1 Boards) and TN Packs (CLAN, IPSI, MEDPRO, CROSSFIRE and VAL

Boards).

. Basic knowledge of upgrading AVAYA adjuncts like Modular Messaging,

Audix patches etc

. Basic configuration of TN Circuit Packs and Media Gateways (H.323 and

H.248)

. Troubleshooting and Root cause analysis within SLA.

. Performing Reboots of various messaging systems remotely (MAS, MSS,

Intuity & LX Audix).

. Worked in the internal Process team initiatives, operational

excellence initiatives, audits, quality checks, process training, Lean

Six sigma projects, Score/dash board creation, MOP and KM articles,

Reports, technical documentation.

. Tools like Remedy, Maestro, wireshark, MST traces.

. Managing, recommending and scheduling upgrades for the customer

system, depending upon their network configuration and system

requirements.

. Core Strength includes Installation, configuration, administration,

monitoring and service support of IP Telephony System (standalone and

multi-site solutions for clients in USA), Designing and Remote

Implementation of Avaya Media Servers/Gateway, programming of Avaya

Communication Manager Software as per Client requirement, Creation of

Dial plan/Cor/Cos/Partition Tables/Route Pattern/Trunk Group/Hunt

Group/Vdn/Vector for IP Telephony Clients

Reliance Communication Ltd (May 2006 till March 2008)

Senior Voice Administrator/Technical Support

. Primarily responsible for Design, maintenance and Remote

Implementation of Avaya Media Servers and Media Gateways, programming

of Avaya Communication Manager. (AVAYA Definity G3R), Avaya S8700,

S8500 Operation / Maintenance- level 3 support and Escalation head in

the team.

. Implementing standalone and multi-site Avaya IP Telephony Solution for

North American customers as well as ISDN DCS/QSIG Tie link and IP

Trunking between Avaya Systems.

. Providing implementation Support for Avaya Communication Manager

Integration with the Adjuncts like IVR, PDS, CMS, CTI, Modular

Messaging, Intuity Audix, Intuity Audix LX and CDR.

. Performing system Health Check, system upgrade and Firmware upgrade.

. Understanding and analyzing the business requirement of the customer

and accordingly, translating it into the technical format.

. Executing all phases of project delivery including implementation and

handoff.

. Maintaining e-Project Management system to track projects assigned by

the Resource Scheduler and report/charge time spent on the project.

. Experience in serving as a strategic advisor and technical consultant

to the customer.

. Support internal customers at with a large (10000 +) phone environment

(TDM/IP) and defining the process and policies for Voice communication

services for multiple location.

. Customization / Providing value added services to extensions

. Creation of COR, COS, Route Patterns, Trunk and hunt groups, VDN,

Vectors, Partition Tables

. Installation and Configuration of the EPN's.

. Training, Evaluation and validation of team members as well as the

Induction training of IMSG (Infrastructure Managed Services Group)

teams.

. Coordination with different vendors.

. Administration and Maintenance of Voicemail system

. Man Management - and Inventory Management - Maintaining Optimum use of

man and materials.

. Experience in handling customer issues and to resolve problem to

ensure overall customer satisfaction.

Technical Know How

. Avaya PBX and related VOIP Components

. Troubleshooting of VOIP/SIP/IP/H.323 based hard and soft phone

. SES (SIP Enablement Services) and SIP logs.

. Basic Adjunct knowledge like CMS and MM.

. SES Server- Home, edge, combo servers.

Presence/Proxy/location/redirect server.CM to SES configuration and

Integration. Configuration of OPTIM station using off-pbx

configuration on CM.

. Good hands on SIP logs for fault related to call flow,disconnect media

issues.

. Hands on experience in supporting Enterprise Networks

. Understanding of OSI Model, data networking, TCP/IP Protocol Suite

(IP, ARP, DNS, VLAN, TCP, UDP, SNMP, FTP, TFTP), QOS etc

Achievements

. Won the Customer Awareness Technology contest across the organisation.

. Received prestigious organisational awards like 'Buddy Recognition',

'You made a Difference'.

And "Rising Star" awards.

. Avaya Techathon" winner (Solution design for contest RFP)

. Event Management of different functions organised in college level as

well as company level.

. Awards as creative writer.

Education

. Bachelor of Engineering (Major-Electronics and Telecommunication) Ravi

Shankar University in India with Aggregate percentage of 76.5%.

. Senior Secondary School, M.P. Board -India with 76%

. High School, M.P. Board-India, with 82%

Personal Particulars

. Immigration Status: L2 B visa holder with valid EAD.

. References can be provided on request.[pic]

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