Customer Service Sales
Resume:
Madelynn Aquinaldo
Salinas, CA 93906
**********@*****.***
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A Highly organized, responsible and reliable professional with extensive
skills and experience in customer service, sales and administrative
backgrounds.
Summary Qualifications:
. Skilled in customer relations and problem solving.
. Ability to develop and implement policies and procedures.
. Excellent communications and presentation skills.
. Strong computer skills in Quick Books and Microsoft Office.
. Adapts well to new, diverse and fast-paced environments.
. Able to learn and complete tasks efficiently and in a timely matter.
Professional Background:
Administrative Assistant
2008-2009 Ward Accountancy Inc.
As an Administrative Assistant my duties and responsibilities
consisted of:
. Greeting clients
. Answering multiline phone system
. Appointment scheduling
. Filing/Organizing
. Scanning/Copying
. Manage office supplies
. Payroll
. Preparing FedEx shipments
. Distribute office mail
. Assembling tax returns
. Office billing- invoicing and statements
Customer Service Manager 2/Lead Teller
2004-2008 Wells Fargo Bank
As a Service Manager 2 my duties and responsibilities consisted of:
. Customer Service
. Scheduling a staff of 14
. Ensure invoices are paid on time with Accounts Payable Dept.
. Order all office/bank supplies
. Handle staff/customer disputes
. Conduct daily staff meetings on sales and security procedures
. Maintain the banks records management
. Prepare monthly and annually employee reviews
. Cash handling and balancing
. Maintaining customer accounts
. Processing customer transactions
. Approved of teller transactions
. Sales
. Open credit cards, savings accounts
. Order debit cards, customer personal checks
. Maintain customer accounts
Account Executive
2006 Country Wide Home Loans
As a part-time Account Executive my duties and responsibilities
consisted of:
. Maintain existing customer accounts
. Clerical and Administrative duties
. Customer Service
. Making sales calls to potential clients
. Sending out billing invoices to existing customers
Senior Sales Associate
2001-2003 Pac Sun
As a Senior Sales Associate my duties and responsibilities consisted
of:
. Customer Service
. Greeter
. Cash handling and balancing
. Ordering merchandise
. Meet daily sales goals
. Maintaining stores appearance (Cleanliness, Organization)
Customer Service Associate
1999-2001 AAFES
As a Customer Service Associate my duties and responsibilities
consisted of:
. Customer Service
. Answering Telephones
. Balancing Cash Drawers
. Merchandise Recovery
. Cashier
Education:
. Monterey County Home Charter School 2000-
2004
Salinas, CA 93901
. Monterey Peninsula Adult School 2010
California Department of Health
Certified Nursing Assistant Certificate No. 00790450
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