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Engineer Customer Service

Location:
Rochester, NY, 14616
Posted:
June 17, 2010

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Resume:

Patrick M. Gerula

** ********* **

Rochester, NY 14616

Phone: 585-***-****

Cell: 585-***-****

abhs46@r.postjobfree.com

A problem solver with technical/engineering experience to solve problems

with parts and systems, making them safer and more maintainable.

Experienced working with a variety of maintenance management systems

including; ERP, CMMS, and others. Experienced working with different PLC

systems especially Allen Bradley family.

Technical:

o P&L, ERP, MRP, CMMS experience

o Health, Safety, Environmental experience

o Maintenance experience

o Rotating Equipment; Motors, Turbines

o HVAC

o Drives VFD-Allen/Bradley, Toshiba, and Siemens

o Machine Shop, Pneumatics; Hydraulics, Mechanical, Electrical

o Apprentice AEM graduate

o Injection molding and extrusion machine experience

o Green Belt/Black Belt experience

o Lotus Notes

o Troubleshoot to component level

o Calibration Technician

o Mechanical

o Electronic

o Design

o FMEA, DOE, RCM, HALT, HASS

o Operational Excellence; Continuous Improvement

o PLC maintenance and programming

o Training

o Robotics

o Control Systems

o Machine Shop experience (hands on)

o Electro-mechanical equipment/parts design/redesign

Professional:

o Reliability Engineering

o Reliability Maintenance

o Lean Manufacturing, Six Sigma

o Process Engineering

o Quality Improvement Processes

o Quality Management

o ISO 9000/9001; ISO 14000/14001

o TPM-Total Productive Maintenance

o Supplier/Parts Engineering

o Sales

o Corporate trainer

o Wrote corporate courses

o Environmental Engineering

o HSE

o SAP; routing, BOMS, Parts

o Project Management

o Supply Chain Management

o Parts Recovery

o Life Cycle Analysis

WORK HISTORY:

Bowe Bell and Howell: Bethlehem, PA and Durham, NC April 2007-April

2009

Service Reliability Engineer

o Provided Reliability Engineering support to all sites in the United

States through the analyses of parts and processes.

o Movement toward a procedural based maintenance activity so that all

work was done consistently throughout the field.

o We looked at and redesigned systems to make them more maintainable and

safe for the maintenance personnel to perform maintenance activities.

o Enabled the savings of over 1 million dollars through these efforts.

Reduced the over all cost of service per hour from $8.17 to $6.01 in

the two years I was there.

o In addition reduced the parts usage from an average $120K per month to

approximately $80K per month.

Xerox Corporation, (Manpower) Rochester, NY May 2005-

April 2007

Customer Service Engineer

Xerox is the world leader in copy products and documents.

o Provided maintenance support to printing systems, collected data to

determine the proper PM intervals for critical equipment.

o Used SPC techniques to determine the rate of wear to interpret the

useful life.

Fluor Corporation, Buffalo, NY January 2005-April 2005

Reliability Engineer

o Provided reliability-engineering support to move equipment from a

master equipment list to SAP. Worked with the site personnel to

perform FMEA, RCFA, and other techniques.

Eastman Kodak Company, Rochester, NY July 1980-January 2002

Reliability/HSE Coordinator

o Performed RCM analysis on critical equipment to provide the proper

maintenance routines and spare parts set points.

o Worked to debug processes using Allen Bradley PLC

o Experienced programming A/B PLC

o Redesigned processes to make them more streamlined and provide less

moving for the employee. Made fixtures to make changeovers easier with

less set-up time involved.

o Provided maintenance to plastic injection molding and extrusion

machines for the production of plastic parts critical to the process.

o Provided Health, Safety and Environmental support to make the

processes safer and environmentally sound.

o Worked on both electrical and mechanical systems to spec out the

proper parts to be used on them.

EDUCATION:

. Rochester Institute of Technology, Rochester, NY

BS degree in Applied Science and Technology - Concentrations in

Quality Management and Reliability

Advanced Quality Certificate - August 2003

GPA 3.87

AAS degree in Applied Science and Technology - May 2002; GPA

4.00

PROFESSIONAL AFFILIATIONS:

. Past-President of the Rochester Chapter of the Society of Reliability

Engineers

. Member of the American Society for Quality-Reliability Division

. Co-chair of the Kodak Engineering Conference for development of

workplace education courses - 2000.

. Past member of the Rochester Joint Council of Professional Business

Groups

COMMUNITY INVOLVEMENT:

. Assisted in the development workplace mathematics and basic

electricity courses in conjunction with the Rochester City School

District and Monroe Community College.

. Chair of the Society of Reliability Engineers booth at the Kodak

Engineering Conference - 2002.

. Toys for Tots

. Habitat for Humanity

. Assisted in classes to aid in reading program for first graders



Contact this candidate