Customer Service Manager
Resume:
Jason Baris
Columbia, SC *****
abhs2w@r.postjobfree.com
EDUCATION
Master of Library & Information Science Degree, May 2010
University of South Carolina
Bachelor of Arts Degree in English, 1998
University of South Carolina
Carey K. Smith, Jr. Award winner, 1998
SKILLS
20+ Years of Customer Service Experience, Proficiency with PC & Apple
Operating Systems, MS Office Suite and MS Access, Dialog, Lexis-Nexis, Web
2.0, Social Media, IE, Firefox, Safari, Chrome, Online Research, Database
Management, Project Management, Business Development, Contract Negotiation,
Sales Management, Market Identification and Assessment, Account Management,
Training, Personnel Management, Team Building.
EXPERIENCE
South Carolina Department of Employment & Workforce, Columbia, SC, November
2010 - Present
Records Custodian
. Respond to subpoenas requesting information regarding Worker's
Compensation lawsuits for both claimants and defendants.
. Search in up to four databases and compile information to respond to
subpoenas.
. Ensure the compliance of law firms with SC and federal guidelines
regarding submitted subpoenas.
. Responsible for receiving and classifying subpoenas.
. Responsible for posting payments for records and following up if any
additional monies are owed.
University of South Carolina, Columbia, SC, January 2010 - May 2010
Graduate Research Assistant
. Provided technical assistance relating to the Blackboard online
distance education system.
. Interacted with students and professors through email, video
conferencing, and instant messaging programs.
. Proofread and copyedited syllabi and assignments as needed.
Penske, West Columbia, SC October 2002 - April 2008
Lease Sales Representative
. Direct sales and marketing, account management, and business
development with an emphasis on fleet planning and profitability.
. Primary account manager of over 80 existing accounts in a multi-state
territory.
. Prepared, presented, and negotiated complex contracts for additional
and renewal leases with all levels of business, from corporate
officers to mechanic shop managers.
. Maintained a 50/50/50 weekly sales schedule: 50 in person calls, 50
phone calls, and 50 mailers per week.
. Trained other salespeople in database maintenance and sales
techniques.
. Maintained customer database for accounts in a three state territory.
. Conducted in-depth customer reviews and promoted other customer-
focused programs.
. Created monthly newsletter for existing customers to apprise them of
changes in transportation, from legal matters to new equipment
options.
. Two merit based promotions from Management Trainee to Rental Sales
Representative to Lease Sales Representative.
Enterprise Rent A Car, February 1999-October 2001, Columbia and Orangeburg,
SC
Branch Manager
. Managed up to six direct report employees.
. Trained new and existing employees in company policies and procedures.
. Responsible for conducting semi-annual employee reviews.
. Responsible for all aspects of the day to day operation of a 100 car
rental branch, including customer service, fleet planning, and
accounts payable and accounts receivable.
. Maintained a 100% retention rate as both an Assistant Manager and
Branch Manager.
. Responsible for keeping and reconciling cash and credit card receipts.
. Provided outstanding customer service to a diverse customer base
ranging from insurance adjustors to car dealership managers, as well
as corporate and other retail renters.
. Received two merit-based promotions from Management Trainee to
Assistant Manager to Branch Manager.
University of South Carolina, College of Journalism & Mass Communications,
1998-1999
Training Coordinator-Office of Continuing Education
. Assisted the Director in all aspects of creating Communications
Training sessions for the Branch Managers of the Social Security
Administration.
. Negotiated with local hotels and restaurants to keep the training
under budget.
. Acted as liaison between the Social Security Administration and the
Office of Continuing Education.
. Created, tallied and reported on the Performance Reviews completed by
all training participants.
. Compiled training materials for the participants.
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