Manager Administrative Assistant

Genine L. Johnson ● 440-***-**** ● abhs26@r.postjobfree.com

Professional Summary

Independent • Leader • Problem Solver • Test Interpreter • Effective Communicator • Career Assessment

Specialist • Evaluator • Coordinator • Results Oriented • Case Manager ● 40wpm ● Highly Organized

Employment

Small Business Development Center at ULGC Cleveland, Ohio 2006-2010

Executive Assistant/Office Coordinator

• Manage SBDC office including; coordination, development, and submission of all training workshops with the

Ohio SBDC as necessary

• Data management of all records pertaining to business owners, training workshops, counseling hours of staff, etc.

• Preparation of the Performance Metrics for staff meetings and reports in accordance with Ohio SBDC guidelines

• Management of special events for clients such as the Business MatchMaker

• Creation of marketing materials such as the monthly calendar and workshop brochures

• Development of workshop descriptions, workshop kits, and materials

• Schedule Director’s calendar; travel arrangements; answer all incoming calls; order supplies; etc.

• Coordination of assignments to counselors related to training workshops

• Assistance for walk-in clients, including orientation, scheduling for counseling appointments, and access to

resources as necessary

Urban League of Greater Cleveland Cleveland, Ohio 2001-2006

Case Manager /Administrative Assistant

• Interacted with parents, caseworkers, probation officers, employers, etc. to assist clients

• Worked in compliance with the Workforce Investment Act, Ohio Works First, and all Funder rules and policies,

including all reporting requirements

• Interviewed and assessed low income, underprivileged clients and referred clients to resources to assist with

challenges related to child care, transportation, housing, etc.

• Counseled youth clients, administered and interpreted test results

• Presented self sufficiency topics to clients individually and in small groups, training them with specific

techniques

• Recorded all interactions with students to track progress with training and life skills

• Maintained data records for clients during individual interviews regarding income, family size, work history, life

transitions, etc.

• Created reports, invoices, grade transcripts, etc. as needed

• Monitored client attendance, behavior, and progress in class activities

Integrity Development North Olmstead, Ohio 1999-2001

Case Management – Assessment Specialist

• Coordinated operations of satellite office pertaining to transitional services to clients, such as assessment,

reporting, planning, etc.

• Assessed educational levels of clients with a variety of measurement instruments

• Evaluated abilities, personality, skills and aptitude of clients by administering a battery of tests and interpreting

results

• Interpreted client surveys related to their interests, aptitudes, abilities, and personality characteristics

• Designed and facilitated Career Development, Change Management, Stress Management, Team Building,

Communication Skills, and Conflict Resolution Training Programs

• Monitored client activity and results; entered all results in files and the data system; and created related reports

• Provided clients with strategic career and life planning recommendations and techniques, including a written plan

formulated based upon the interpretation of test interpretations

• Conducted follow-up counseling with clients with presentation of test results

• Coordinated all client communication, particularly the review of expectations and test results

• Administered and interpreted career assessment testing instruments

• Assisted clients with the development of resumes and cover letters

• Researched potential employment opportunities and referred clients

Fairview Hospital (AVI Food Systems) Cleveland, Ohio 1996-2010

Nutritional Specialist/ Hostess

• Communicate with patients regarding dietary needs and preferences which lead to recording choices in

accordance with their medical requirements

• Adjust patient menu choices per correct amount of calories and dietary needs

• Train 10-15 employees annually for the Nutritional Department

• Internal monitoring and tabulation of dietary needs for records and reports

• Enter data into computer with Cbord software

• Research dietary needs of patient as indicated

• On-going patient contact and care

• Answer nurse and patient questions about dietary needs and assist with computer input of data

• Create reports and menus

• Serve as communications coordinator for Nutritional Department utilizing a multi-line system

• Organize office and perform administrative duties as necessary

Education

Present Ashford University Social Services

1995-1996 Remington College Administrative Training

1992-1994 Cleveland State University Business Administration

1988-1992 John Marshall High School College Prep Classes; HS Diploma

References Available Upon Request

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