Sales Customer Service

* ***** ******

**** ******** ***** ********, ******* 46013

765-***-**** abhs1s@r.postjobfree.com

EXECUTIVE-LEVEL MANAGEMENT: SALES

Dynamic senior sales executive and industry innovator with 12 years of

experience, reflecting record-breaking performance and leadership

throughout the consumer industry. Coordinate talented teams, continuously

providing members with training, support, resources, and motivation to

exceed organizational objectives. Exceptional communicator, increasing

client relations and retention with keen client needs assessment aptitude,

problem solving abilities, and strong negotiation skills.

Areas of Expertise Include:

Sales Negotiation Communication Direct Sales/Reseller Partnerships

Customer Services

Full Sales Lifecycle Team Building Staff Training / Development

Client Relations

Sales Management Product / Service Representation & Development

PROFESSIONAL EXPERIENCE

AMERICAN SNUFF COMPANY, LLC, Indianapolis, Indiana 1998-2010

Reynolds-American Incorporated subsidiary and 2nd largest US smokeless

tobacco manufacturer with 500 employees and over $900M net annual sales.

Senior District Sales Manager (2005-2010): Led company's largest district,

Indiana and Ohio with 9 territories and over 6500 accounts, managing 13

sales representatives and marketing #1 smokeless tobacco product,

increasing profitability and exceeding company goals. Assigned corporate

contact, ensuring all business related matters were successfully managed

and goals achieved. Introduced new products, increasing sales volume,

safeguarding corporate directive compliance, maintaining customer

relations, and providing employee development and evaluations.

Oversaw successful launch, introducing 8 national products and achieving

85% retail distribution within more than 6500 account districts.

Received company's highest performance evaluation rating during 2010 fiscal

year, awarded to less than 5% employees exceeding assigned goals and

excelling in high-performing industry.

Increased 2010 sales volume by 15% during first half, winning company-wide

sales contest, targeting largest paramount brand total share growth

increase.

Averaged 51% brand share-of-market (SOM) within supervised district, while

company's national share-of-market (SOM) was only 29% during 2010.

Achieved annual 15% Year-over-Year (YOY) unit-volume growth 5 straight

years within supervised district.

SHAWN DENTEL Page 2 abhs1s@r.postjobfree.com

Territory Manager/Sales Representative (1998-2005): Marketed national

smokeless tobacco brand products within 11 counties, targeting over 900

Indianapolis retail and wholesale accounts, achieving retail distribution

on all brands and increasing sales volume. Introduced new products,

obtaining sales growth objectives through account management and product

merchandising.

Awarded promotion to district manager based on sales and management

performance.

Introduced 8 national tobacco brands into Indianapolis market, acquiring

90% retail distribution and increasing sales volume by 25% over 3-year

period.

Exceeded sales allocations consistently during tenure through promotional

displays and buydown programs, highlighting product portfolio with 10 share

points market growth.

Developed strategic relationships with high volume retailers including

Speedway, Wal-Mart, and Circle K, ensuring plan-o-gram compliance through

communication and exceptional customer service.

ENTERPRISE RENT-A-CAR, Muncie, Indiana 1996-1997

Leading US car rental company with over 6000 retail locations.

Management Trainee: Acquired branch management training through obtaining

knowledge and skills necessary to perform all aspects related to car rental

business. Developed new business, providing excellent customer service and

utilizing exceptional selling strategies.

Conducted 5 sales meetings per month with insurance professionals,

increasing referral business and improving daily rental occupancy average

to 89%.

Established corporate account with WLBC Radio, generating more than 20

rentals per month.

Received Enterprise Rent-A Car's "In Search of Excellence" award,

resulting from extraordinary customer satisfaction provided to disgruntled

customers.

EDUCATION

Bachelor of Science in Accounting

Ball State University, Muncie, Indiana

ADDITIONAL EDUCATION/TRAINING

Centre Group Leadership Course, Memphis, TN

Earlham College Leadership Academy, Richmond, Indiana

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