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Sales Customer Service

El Cajon, California, 92020, United States
March 04, 2011

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Ambitious, high performing professional with a strong background in sales,

sales management, business development, relationship management, and

development of customer loyalty. Proven ability to develop new business

and increase sales within established accounts and mature territories.

Utilize a consultative approach to assess client's needs and provide

solutions that meet client's strategic goals.

Areas of expertise include:

( Sales & Marketing ( Account Development (

Sales Training & Leadership

( Prospecting/Networking ( Consultative Sales (

Customer Liaison & Service

( Business Development ( Needs Assessment (

Territory Management & Growth



o Launched a commercial sales program in the Southwest territory that

produced a 30% increase in the first year.

o Facilitated professional sales training workshops that helped grow top

line sales for all participants.

o Forged strong partnerships with both owners and ad agencies that led

to the first advertising co-op in the Los Angeles market.

o Awarded Employee of the Year for Culver City Chevrolet in 2001.



Oreck Corporation, Nashville, TN

2006 to Present

Territory Business Manager

Provide leadership to 46 franchise stores, ensuring each owner is

successful and profitable using proven operating systems and performance

improvement resources. Conduct regular store visits, evaluate performance,

and recommend suggestions. Analyze and monitor the store's profitability,

costs, and operational procedures. Complete quarterly business success

plans with each owner to identify business opportunities. Articulate and

execute the brand vision and strategy in a manner that is consistent with

corporate guidelines and core values.

o Pioneered regional meeting concept that was adopted by all territories

across the country.

o Revitalized failing business units by comparing key performance

indicators to the benchmark for the system and implementing decisive

action plans.





o Closed territory performance gaps by sharing best practices,

initiating mentorship programs, and identifying learning and

development opportunities.

o Established and facilitated an advertising co-op in the Los Angeles

market that led to increased sales and lower costs for all owners.

o Elected co-leader of Territory Business Manager team by peers in 2010.

Valvoline Oil, San Diego, CA

2004 to 2006

District Operations Manager RFG

Directed operations for multiple stores in Northern and Southern California

with 100+ employees. Achieved cost effectiveness through optimum use of

equipment, facilities, and personnel on a day to day basis. Maintained

full accountability for bottom line profitability. Analyzed P&L reports to

identify opportunities for improvement. Sourced, screened, and identified

high quality candidates and articulated corporate policies and procedures

to all new hires.

o Increased sales by 40% through strategic hiring decisions and

motivational training seminars.

o Implemented processes that reduced order cycle times, inventory

replenishment cycle times, service failures, customer service cost,

and operating expenses.

o Built brand awareness and promoted the company's image by ensuring

world class consumer experience.

o Tracked scheduled and unscheduled maintenance for multiple dealerships

and ensured all projects were completed on time and within budget.

Durden Chevrolet/GMC, Hayward & Culver City, CA

1990 to 2003

General Manager

Managed fixed operations for automobile dealerships in the Los Angeles and

San Francisco areas. Hired, trained, managed, and empowered employees for

multiple sites. Utilized analytical and evaluation skills for

troubleshooting, problem solving, and strategic planning.

o Increased sales by 30% during tenure through development and

implementation of business strategies that increased service quality,

market share, and company profitability.

o Completed General Motors Operations Dealership program.



o Graduated from NADA (National Automobile Dealership Academy)

o Alumni Board of Directors, University of Arizona (San Diego Chapter)

o Co-Chairman, Golf Scholarship Committee, University of Arizona



Bachelor's Degree in Business, University of Phoenix, San Diego, CA

Leadership Training, Belmont University, Nashville, TN (July 2010)

Profit Mastery Financial and Marketing Studies (June 2010)

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