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Customer Service Software

Homestead, Florida, 33032, United States
March 04, 2011

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Erick E. Wilson

***** ** ***** ******

Miami, FL 33032



Highly motivated and organized Professional seeking opportunities to expand and

acquire new skills and challenges, with the opportunities to grow professionally

and mentally and become a positive team player.


Experience IT Professional with a strong background in customer service.

V Provide hardware and software troubleshooting solutions

V Ghost imaging drives and backup solutions

V Cable routers, switches and and configure

V Setup Networks and wireless communications

V Design directory services

V Setup windows client and server 2003 & 2008 environments

V Setup network infrastructure

V Formatting hard drives O/S and drivers

V Upgrade hardware and software drivers and bios systems

V Assemble and repair computers

V Install and setup Network Security

V Microsoft Office 2007

V Strong interpersonal skills

V Customer Service Solutions Expert

V OSHA CPR Certification

V OSHA Hand Tool Certification

V OSHA Certified Forklift Driver

V OSHA High Lift Certification

V 10, 30 Hrs OSHA Certification


Espinal Network Consultants 2009 to

2010 Miami, FL

Network Technician

V Maintain and administer computer networks and related computing

environments including computer hardware, systems software,

applications software, and all configurations.

V Perform data backups and disaster recovery operations.

V Diagnose, troubleshoot, and resolve hardware, software, or other

network and system problems, and replace defective components when


V Plan, coordinate, and implement network security measures to protect

data, software, and hardware.

V Configure, monitor, and maintain email applications or virus

protection software.

V Monitor the performance of computer systems and networks, and to

coordinate computer network access and use.

V Design, configure, and test computer hardware, networking software and

operating system software.

V Monitor network performance to determine whether adjustments need to

be made.

V Communicate with network users about how to solve existing system


Baker Concrete Construction 2005 to 2009

Miami, FL


V Examine and inspect work progress, equipment, and construction sites

to verify safety and to ensure that specifications are met.

V Read specifications, such as blueprints, to determine construction


V Estimate material or worker requirements to complete jobs.

V Supervise, coordinate, or schedule the activities of construction.

V Communicate with contractors to resolve problems or to coordinate


V Coordinate work activities with other construction project activities.

V Order materials and supplies.

V Locate, measure, and mark site locations or placement of structures or

equipment, using measuring and marking equipment.

V Assign work to employees, based on material or worker requirements of

specific jobs.

Erick E. Wilson




11/2009 to 11/2010

Miami, FL

Network Professional

Acquired diploma

Central Universitario Regional del Norte 1989 to 1995


Degree in Business Administration

Centro Cultural San Pedrano 1989 to

1995 Honduras

Computer Technician Certificate

Institute Jose Trinidad Reyes 1986 to

1989 Honduras

Degree in Accounting


Bilingual and fluent speaker in English and Spanish

References furnished upon request.

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