Customer Service Software
Resume:
Erick E. Wilson
Miami, FL 33032
*************@*******.***
OBJECTIVE:
Highly motivated and organized Professional seeking opportunities to expand and
acquire new skills and challenges, with the opportunities to grow professionally
and mentally and become a positive team player.
SKILLS:
Experience IT Professional with a strong background in customer service.
V Provide hardware and software troubleshooting solutions
V Ghost imaging drives and backup solutions
V Cable routers, switches and and configure
V Setup Networks and wireless communications
V Design directory services
V Setup windows client and server 2003 & 2008 environments
V Setup network infrastructure
V Formatting hard drives O/S and drivers
V Upgrade hardware and software drivers and bios systems
V Assemble and repair computers
V Install and setup Network Security
V Microsoft Office 2007
V Strong interpersonal skills
V Customer Service Solutions Expert
V OSHA CPR Certification
V OSHA Hand Tool Certification
V OSHA Certified Forklift Driver
V OSHA High Lift Certification
V 10, 30 Hrs OSHA Certification
PROFESSIONAL EXPERIENCE:
Espinal Network Consultants 2009 to
2010 Miami, FL
Network Technician
V Maintain and administer computer networks and related computing
environments including computer hardware, systems software,
applications software, and all configurations.
V Perform data backups and disaster recovery operations.
V Diagnose, troubleshoot, and resolve hardware, software, or other
network and system problems, and replace defective components when
necessary.
V Plan, coordinate, and implement network security measures to protect
data, software, and hardware.
V Configure, monitor, and maintain email applications or virus
protection software.
V Monitor the performance of computer systems and networks, and to
coordinate computer network access and use.
V Design, configure, and test computer hardware, networking software and
operating system software.
V Monitor network performance to determine whether adjustments need to
be made.
V Communicate with network users about how to solve existing system
problems.
Baker Concrete Construction 2005 to 2009
Miami, FL
Supervisor
V Examine and inspect work progress, equipment, and construction sites
to verify safety and to ensure that specifications are met.
V Read specifications, such as blueprints, to determine construction
requirements.
V Estimate material or worker requirements to complete jobs.
V Supervise, coordinate, or schedule the activities of construction.
V Communicate with contractors to resolve problems or to coordinate
activities.
V Coordinate work activities with other construction project activities.
V Order materials and supplies.
V Locate, measure, and mark site locations or placement of structures or
equipment, using measuring and marking equipment.
V Assign work to employees, based on material or worker requirements of
specific jobs.
Erick E. Wilson
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EDUCATION:
FastTrain
11/2009 to 11/2010
Miami, FL
Network Professional
Acquired diploma
Central Universitario Regional del Norte 1989 to 1995
Honduras
Degree in Business Administration
Centro Cultural San Pedrano 1989 to
1995 Honduras
Computer Technician Certificate
Institute Jose Trinidad Reyes 1986 to
1989 Honduras
Degree in Accounting
LANGUAGES
Bilingual and fluent speaker in English and Spanish
References furnished upon request.
Contact this candidate