Customer Service Quality Control

Jamie Boyer

** *** *** ** **** Hopatcong, NJ ****9

973-***-****

********@*********.***

CUSTOMER SERVICE PROFESSIONAL

** ***** ** ********** ** customer service and technical support.

Profile •

5 years experience supervising customer service employees.

•

• Proactive in improving policies and procedures to improve

customer experience.

• Provided training for support staff on trouble shooting and

problem solving skills.

• Ability to motivate and supervise customer service

employees.

• Knowledge using Microsoft Excel, Microsoft Word,

Microsoft PowerPoint.

• Proficient using SAP

Synopsis of Achievements

A team player and acknowledged many times for “Employee

•

of the Month”.

Improved all metrics of efficiency within the call center which

•

become the new bench mark in call centers throughout the

company..

• Maintained quality control/metric reports seeking new ways

to improve customer service and efficiency.

• Quickly and effectively solved customer challenges.

• Improved “Turn Around Time” for repairs from 21 days to 3.

• Samsung Electronics America

Employment

1999 2010

• Sparta Schools. Network Administrator

1996 1999

Education

Sussex County Community College

•

1994 1996

Novell Networking Administrator

•

1996

•

References Furnished Upon Request

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