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Customer Service High School

Location:
Evergreen, Colorado, 80439, United States
Posted:
March 04, 2011

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Jodi Sims

~ **** South Brook Forest Road, Unit B, Evergreen, CO 80439 ~

~ 303-***-**** ~ abhrz5@r.postjobfree.com ~

SUMMARY

. Reliable, dedicated "people person" that picks up new tasks quickly

with attention to detail.

. Handles fast paced stressful situations very well whether in a team or

working independently.

. Experience with data entry, answering phones, greeting office visitors

personably.

. Proficient at MS Word and Outlook. Exposure to and building

proficiency in Excel.

. It is very important to me to do the best job I can at whatever it is

that I am doing.

WORK EXPERIENCE

Etail Medical, Denver,CO

11/2010 to Present

Director of Customer Service

. Handles all customer service issues and needs via email and phone.

. Coordinates all business critical faxes, emails, and phone calls as it

relates to tracking orders and returns to inventory.

. Ensures the customer is satisfied and happy with their order and

purchase experience.

. Inputs tracking data on orders into Gatekeeper and Big Commerce

tracking software and follows up by sending emails to customers with

their tracking information.

. Helps resolve any issues that may come about our sites online with a

focus on ease of use.

. Works side by side with the Director of Sales to make sure that first

time customers are repeat customers.

The Springs Of Missoula, Missoula, MT

9/2008 to 7/2010

Receptionist and Certified Nursing Assistant

Cared for residents in Assisted Living, Retirement Living and Memory Care

units.

. Handled incoming calls and visitors as a "Director of First

Impressions" for the facility.

. Administrative support including scheduling appointments, faxing,

copying, collating, new hire forms and basic ledger work for residents

cash accounts and petty cash.

. Performed and documented resident care delivery as specified on care

plans including individualized assignments, bath schedules, nutrition,

ambulation schedules, etc.

. Observed and reported physical and/or behavioral changes in residents.

. Worked cooperatively and productively with co-workers.

. Responded rapidly and appropriately to emergencies involving resident

and co-worker safety.

. Assisted in orienting residents to the facility environment and

routines upon admission and as needed throughout their stay.

. Performed all other duties as assigned to ensure the health, safety

and well being of the residents.

Macy's, Missoula, MT

1/2002-12/2007

Sale Support Staff

. Handled unloading and loading merchandise as lead of shipping and

receiving.

. Attended to merchandise mark downs and managed visual displays.

. Attended to customer service needs as a priority while focused on a

selling priority.

. Teamwork oriented with the ability to work in a "life-long learning"

environment.

. Proactively initiated service consultations by asking open-ended

questions to learn the customers' preferences and buying/service needs

so that referrals to the sales staff were advantageous.

. Enjoyed meeting and interacting with customers; Demonstrating my

enthusiastic and positive attitude.

. Adhered to Loss Prevention control and compliance procedures.

. Communicate effectively with customers, peers and management.

Jodi Sims

~ 5427 South Brook Forest Road, Unit B, Evergreen, CO 80439 ~

~ 303-***-**** ~ abhrz5@r.postjobfree.com ~

EDUCATION

Sentinel High School, Missoula, MT

1996

High School Diploma and Member of Junior Varsity Soccer Team

CERTIFICATIONS

Certified Nursing Assistant, State of Montana

8/2008

SOFTWARE COMPETENCY

. Microsoft Office Suite: Outlook, Word, Excel and PowerPoint

. Gatekeeper (Tracking)

. Big Commerce (Ordering and Inventory)

. RackSpace Cloud Computing Client

REFERENCES

Sally Evans

Head Administrator at The Springs, Missoula MT

406-***-****

Tisha Cote

Direct Report Boss, The Springs, Missoula MT

406-***-****

Deb McConaughey

VP of MMB Credit Union, Missoula, MT

Coworker at Bank in Macy's

406-***-****

Joe Dumesnil

Petrophysicist at Halliburton

Friend in Denver

303-***-****

Other References Available Upon Request



Contact this candidate