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Customer Service High School

Evergreen, Colorado, 80439, United States
March 04, 2011

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Jodi Sims

~ **** South Brook Forest Road, Unit B, Evergreen, CO 80439 ~

~ 303-***-**** ~ ~


. Reliable, dedicated "people person" that picks up new tasks quickly

with attention to detail.

. Handles fast paced stressful situations very well whether in a team or

working independently.

. Experience with data entry, answering phones, greeting office visitors


. Proficient at MS Word and Outlook. Exposure to and building

proficiency in Excel.

. It is very important to me to do the best job I can at whatever it is

that I am doing.


Etail Medical, Denver,CO

11/2010 to Present

Director of Customer Service

. Handles all customer service issues and needs via email and phone.

. Coordinates all business critical faxes, emails, and phone calls as it

relates to tracking orders and returns to inventory.

. Ensures the customer is satisfied and happy with their order and

purchase experience.

. Inputs tracking data on orders into Gatekeeper and Big Commerce

tracking software and follows up by sending emails to customers with

their tracking information.

. Helps resolve any issues that may come about our sites online with a

focus on ease of use.

. Works side by side with the Director of Sales to make sure that first

time customers are repeat customers.

The Springs Of Missoula, Missoula, MT

9/2008 to 7/2010

Receptionist and Certified Nursing Assistant

Cared for residents in Assisted Living, Retirement Living and Memory Care


. Handled incoming calls and visitors as a "Director of First

Impressions" for the facility.

. Administrative support including scheduling appointments, faxing,

copying, collating, new hire forms and basic ledger work for residents

cash accounts and petty cash.

. Performed and documented resident care delivery as specified on care

plans including individualized assignments, bath schedules, nutrition,

ambulation schedules, etc.

. Observed and reported physical and/or behavioral changes in residents.

. Worked cooperatively and productively with co-workers.

. Responded rapidly and appropriately to emergencies involving resident

and co-worker safety.

. Assisted in orienting residents to the facility environment and

routines upon admission and as needed throughout their stay.

. Performed all other duties as assigned to ensure the health, safety

and well being of the residents.

Macy's, Missoula, MT


Sale Support Staff

. Handled unloading and loading merchandise as lead of shipping and


. Attended to merchandise mark downs and managed visual displays.

. Attended to customer service needs as a priority while focused on a

selling priority.

. Teamwork oriented with the ability to work in a "life-long learning"


. Proactively initiated service consultations by asking open-ended

questions to learn the customers' preferences and buying/service needs

so that referrals to the sales staff were advantageous.

. Enjoyed meeting and interacting with customers; Demonstrating my

enthusiastic and positive attitude.

. Adhered to Loss Prevention control and compliance procedures.

. Communicate effectively with customers, peers and management.

Jodi Sims

~ 5427 South Brook Forest Road, Unit B, Evergreen, CO 80439 ~

~ 303-***-**** ~ ~


Sentinel High School, Missoula, MT


High School Diploma and Member of Junior Varsity Soccer Team


Certified Nursing Assistant, State of Montana



. Microsoft Office Suite: Outlook, Word, Excel and PowerPoint

. Gatekeeper (Tracking)

. Big Commerce (Ordering and Inventory)

. RackSpace Cloud Computing Client


Sally Evans

Head Administrator at The Springs, Missoula MT


Tisha Cote

Direct Report Boss, The Springs, Missoula MT


Deb McConaughey

VP of MMB Credit Union, Missoula, MT

Coworker at Bank in Macy's


Joe Dumesnil

Petrophysicist at Halliburton

Friend in Denver


Other References Available Upon Request

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