Customer Service High School
Resume:
Jodi Sims
~ **** South Brook Forest Road, Unit B, Evergreen, CO 80439 ~
~ 303-***-**** ~ *********@*****.*** ~
SUMMARY
. Reliable, dedicated "people person" that picks up new tasks quickly
with attention to detail.
. Handles fast paced stressful situations very well whether in a team or
working independently.
. Experience with data entry, answering phones, greeting office visitors
personably.
. Proficient at MS Word and Outlook. Exposure to and building
proficiency in Excel.
. It is very important to me to do the best job I can at whatever it is
that I am doing.
WORK EXPERIENCE
Etail Medical, Denver,CO
11/2010 to Present
Director of Customer Service
. Handles all customer service issues and needs via email and phone.
. Coordinates all business critical faxes, emails, and phone calls as it
relates to tracking orders and returns to inventory.
. Ensures the customer is satisfied and happy with their order and
purchase experience.
. Inputs tracking data on orders into Gatekeeper and Big Commerce
tracking software and follows up by sending emails to customers with
their tracking information.
. Helps resolve any issues that may come about our sites online with a
focus on ease of use.
. Works side by side with the Director of Sales to make sure that first
time customers are repeat customers.
The Springs Of Missoula, Missoula, MT
9/2008 to 7/2010
Receptionist and Certified Nursing Assistant
Cared for residents in Assisted Living, Retirement Living and Memory Care
units.
. Handled incoming calls and visitors as a "Director of First
Impressions" for the facility.
. Administrative support including scheduling appointments, faxing,
copying, collating, new hire forms and basic ledger work for residents
cash accounts and petty cash.
. Performed and documented resident care delivery as specified on care
plans including individualized assignments, bath schedules, nutrition,
ambulation schedules, etc.
. Observed and reported physical and/or behavioral changes in residents.
. Worked cooperatively and productively with co-workers.
. Responded rapidly and appropriately to emergencies involving resident
and co-worker safety.
. Assisted in orienting residents to the facility environment and
routines upon admission and as needed throughout their stay.
. Performed all other duties as assigned to ensure the health, safety
and well being of the residents.
Macy's, Missoula, MT
1/2002-12/2007
Sale Support Staff
. Handled unloading and loading merchandise as lead of shipping and
receiving.
. Attended to merchandise mark downs and managed visual displays.
. Attended to customer service needs as a priority while focused on a
selling priority.
. Teamwork oriented with the ability to work in a "life-long learning"
environment.
. Proactively initiated service consultations by asking open-ended
questions to learn the customers' preferences and buying/service needs
so that referrals to the sales staff were advantageous.
. Enjoyed meeting and interacting with customers; Demonstrating my
enthusiastic and positive attitude.
. Adhered to Loss Prevention control and compliance procedures.
. Communicate effectively with customers, peers and management.
Jodi Sims
~ 5427 South Brook Forest Road, Unit B, Evergreen, CO 80439 ~
~ 303-***-**** ~ *********@*****.*** ~
EDUCATION
Sentinel High School, Missoula, MT
1996
High School Diploma and Member of Junior Varsity Soccer Team
CERTIFICATIONS
Certified Nursing Assistant, State of Montana
8/2008
SOFTWARE COMPETENCY
. Microsoft Office Suite: Outlook, Word, Excel and PowerPoint
. Gatekeeper (Tracking)
. Big Commerce (Ordering and Inventory)
. RackSpace Cloud Computing Client
REFERENCES
Sally Evans
Head Administrator at The Springs, Missoula MT
Tisha Cote
Direct Report Boss, The Springs, Missoula MT
Deb McConaughey
VP of MMB Credit Union, Missoula, MT
Coworker at Bank in Macy's
Joe Dumesnil
Petrophysicist at Halliburton
Friend in Denver
Other References Available Upon Request
Contact this candidate