Customer Service Manager

BARBARA M. WOODLEY

*** ******* **.

FUQUAY VARINA, NC. 27526

919-***-**** home. 919-***-**** cell.

OBJECTIVE: A position with a dynamic company where my

talents and skills can be utilized to my maximum potential thereby

benefiting my employer and myself. I'm also looking for potential

upward mobility where my career minded nature could be fully used.

EXPRIENCE: Office Manager, Customer Service, Client

Sales, Insurance Sales, Customer Service Agent, FedEx Expediter, Sales

Representative, Crew Chief, Import & Export Clerk, Manager/Office,

Cashier and Phone Collections.

EMPLOYMENT:

10/2008 to 9/2010 Sisyphus Enterprises, Inc.

Office Assistant/ Customer Service

. QuickBooks

. Managing books

. Answer mutli-phone lines

. Flight coordinator

1/2009 to 8/2009 Next Source Inc

Recruiting and Marketing Assistant

. Recruiting new agents using Internet and other company

resources

. Screening new applicants

. Initial applicants interviews

. Scheduling applicants for Management 1st, 2nd, 3rd

interview

. General HR task

. Scheduling new agent training

11/2008 to 1/2009 Spherion Atlantic Enterprises

Recruiting and Marketing Assistant

. Recruiting new agents using Internet and other company

resources

. Screening new applicants

. Initial applicants interviews

. Scheduling applicants for Management 1st, 2nd, 3rd

interview

. General HR task

. Scheduling new agent training

2/2006 to 11/2008 New York Life Insurance

Co.

Agent Recruiting and Marketing Assistant/ Insurance

. Customer Service

. Financial Planning

. Sales

4/2003 to 4/30/2004 Air Cargo, Inc.

Customer Service Agent

. Answering multi-line phone

. Scheduling Pickup/Delivery

. Rate quotes

. Data entry

. Tracing shipment

11/2002 to 3/ 2003 Emery Worldwide Services

Customer Service Agent

. Answering multi-line phone

. Scheduling Pickup

. Rate quotes

. Data entry

. Tracing shipment

8/2001-9/2002 UPS Logistics, Durham NC.

Lead-Dispatcher

Answering multi-line phones

. Pulling of parts from warehouse

. Filing

. Dispatching of drivers

. Monitoring of timed deliveries in multiple states

. Training of new personnel

. Scheduling

. Tracing of packages (airline/ground)

. Registering of Independent contractors pay

10/1982 -2001 Federal Express Corporation, Baltimore Md.

(BWIA)/Raleigh NC.(RZZA)

Dispatcher:

. Map Sectionalization

. Dispatched pickup to couriers,

. Notifying customer

. Same day pod traces

. Tracked expedited packages

. Setting up regular pickups for customers

Expediter:

. Worked with manager to set up the expedite system at the

BWI station.

. Once the system was in place I become the expediter

specialist my duties including locating commercial

fights with the airlines to route overlook or missort

freight to the proper destination.

. Tracked missort

. Pod freight when delivered

Customer Service Agent:

. Managed petty cash

. Opened and closed front counter

. Waiting on customers

. Answered phone multi-phone lines

. Entered pod

. Cash recap for station

. Closed corp. mail bag

. International specialists

. Auditing shipping document

. Tracking customer freight

. Processing freight

Courier:

. Loop leader

. Managed the night reload operation

. Delivered and pickup customer freight

Safety and Environmental Specialist:

. Chaired on both Safety and Environmental committees

. Maintained all safety and environmental files for the

Raleigh office

. Facility inspector for the station both safety and

environmental

Collection:

. Tracking invoices to the right account

. Calling customer to retrieve revenue on pass-due

accounts

Sales:

. Opened new accounts

. Promotion new services within the company

Public Relations:

. Organized the March of Dimes Walkathon

. Organized United Way Campaign

Trace Agent:

. Communicating with customers and couriers enabled on

time deliveries

. Tracked packages and called back dissatisfied customer

to advises of the static of their of their packages

. Entering pods

. Acting as a intermediary between customer and manager.

1/1978 - 11/1982 AFI Logistics / AFI WHSE / R. G.

HOBELMEN, Baltimore Md.

Office Manager

. Managing Office

. Petty cash

. Payroll

. Clearing freight through customs

. Assuring that the proper shipper received billing for

shipments

. Import / export declaration

. Maintaining export licenses

. Responsible for major contract of all freight being shipped

on the Egypt project.

1/ 1978 - 5/ 1978 Kenworthy AirFreight, Services,

Baltimore Md.

Office Manager

. Managing freight with major contact with General Motors

. Responsible for all inbound and outbound freight

. Prepared manifest of bill of lading

EDUCATION: High school graduate of Lancaster High School

in 1976.

Hobbies/Interests: Gardening, Traveling, Boating, Camping

and Crafts.

Volunteer Work: Board of Directors S.A.F.E. Harnett County

2009

REFERENCES: Available upon request.

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